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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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July 21, 2022

Great service, would recommend them to a friend. Light not working. Just a loose connection. More

by PPIERREAUGUSTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 21, 2022

Service was good, especially the courtesy rides. The scheduling service (third party) seemed a little cumbersome; there were software issues requiring more time on the phone More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi Ann, thank you for sharing this recent experience with us. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

July 20, 2022

The service from the start of the process to the delivery of the vehicle was professional, courteous, and performed in a timely manner. More

by haroldmilner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Oct 01, 2022 -

Sutton Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

July 20, 2022

The dealership and its employees are awesome. Service is quick and well done. The lobby and reception area are always clean. More

by gregglunceford@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 19, 2022

The auto butler service I received was perfect. It feels like my car is brand new. More

by MJCDEMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 19, 2022

Professional, courtesy, feedback on repairs, That was my service truck and I was very pleased with the prompt feedback on the condition of my truck and the repair that was done. More

by h.bishop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2022 -

Sutton Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 18, 2022

Cool cool cool cool cool cool cool cool cool cool cool cool cool cool & cool 😎 More

by LARRYBILLUPSSR
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Sep 30, 2022 -

Sutton Ford responded

Larrybillupssr, thank you for leaving such a great review and high star rating. Safe travels!

July 18, 2022

Visit was very reasonable, not long. Very pleasant personable. Employees very helpful, for future visit. More

by constancedjones
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Sep 30, 2022 -

Sutton Ford responded

Constancedjones, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 16, 2022

Prompt professional service and excellent work on my vehicle. I will surely use them again. More

by drillsgt1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 15, 2022

Prompt and courteous service. Representatives seem well informed, knowledgeable and professional. Would recommend to others. More

by Emmanuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hello Emmanuel, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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