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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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July 15, 2022

My service was awful, I made an appointment to have my a/c fixed I put my trust, time and money in your service team, analysis and recommendation over $1000 later, the issue has not been fixed and the exp More

by Koreyl30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (708) 720-8125 and we will do our best to make this better. We hope to hear from you soon.

July 14, 2022

Always professional and gets the job right the first time! Front desk staff takes the time to listen to whatever it is you have concerns about. You guys ROCK! More

by gettingmarriedsoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 14, 2022

I was very pleased with the Great Customer service rendered by Jillian and the team. More

by Littleladyjoyce
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 13, 2022

Jessica was very courteous and professional. She answered all my questions and kept me updated on the progress of my vehicle More

by DUNNGENE63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 12, 2022

Absolutely the best customer service! ! I arrived on the wrong day and they still accepted my appointment. More

by bandebrianm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 12, 2022

Everyone I came across in the service center was polite. They fit me in the schedule for an oil change at the end of the day when other dealers quoted a 3 day appointment. More

by mckool71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

July 12, 2022

Very satisfied with the service and the employees thank you so much it’s like family. More

by fsmithil7775
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 12, 2022

Very friendly customer service. Polite and knowledgeable. Don't have anything else to say please give me a free car More

by jblissett937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil change department
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 11, 2022

Great customer service. Was able to walk-in, and get the work done that needed to be done. More

by Dennishemphill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

July 11, 2022

They help me right away and got me a fast appointment to fit my schedule More

by torreshector176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! Safe travels!

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