Sutton Ford - Service Center

Melissa was outstanding very helpful and kept me in from of everything about my car of everything about my car More

Sutton Ford always provides me with the best high quality service that I need with the most professional and friendly staff. It’s very appreciated in a world where customer service is not a priority anymore. service that I need with the most professional and friendly staff. It’s very appreciated in a world where customer service is not a priority anymore. More

So far the service has been great and I been getting in and out and Melissa is great and out and Melissa is great More

Work was fine. Long wait for an appointment. Person at desk was condescending about auto start/stop issue I was having but it turned out that there is a malfunction Long wait for an appointment. Person at desk was condescending about auto start/stop issue I was having but it turned out that there is a malfunction. More

Excellent, quick, and efficient service. Shuttle service is a life saver for us singles! Jillian is awesome! Shuttle service is a life saver for us singles! Jillian is awesome! More

Had no appointment for service but was taken in right away. I was told what services were needed for my car and the approximate cost for them. Also was given a time frame on when my car would be ready, away. I was told what services were needed for my car and the approximate cost for them. Also was given a time frame on when my car would be ready, car was ready earlier. More

I will keep Coming back to ford to get my Car fix I will tell all of my Family to get your Car fix at ford!!!! tell all of my Family to get your Car fix at ford!!!! More

The service department has changed drastically to be below average when dealing with customers. I always have to jump through hoops and loops to get the work done. I scheduled to have work done on 2 car below average when dealing with customers. I always have to jump through hoops and loops to get the work done. I scheduled to have work done on 2 cars, I told the scheduler when I pick the car, I will come back the next day after to bring the next car, she told me that would be a problem. Melissa said I missed my appointment, so I need to reschedule when she was the Rep to get the 1st car fix. Which took 2 days. She didn't make it make sense to me. Her Manager took the car to get it fix. This is horrible being a Ford Employee at CAP, that our service Rep at dealership can't make it make sense. More

Delay on parts Delay on follow up appointment Delay checking out when completed Technician was good he made sure it was completed correctly by follow up with me checking out when completed Technician was good he made sure it was completed correctly by follow up with me More

2 visits to complete repair So it took 1 month total when I made my appointment it was 2 weeks out Follow up appointment was another 2 weeks out Part took month to come in when I made my appointment it was 2 weeks out Follow up appointment was another 2 weeks out Part took month to come in More