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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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June 04, 2022

The experience was impersonal and left me with no more knowledge of my car than before I brought it there More

by gwenrenee.ot
Customer Service
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Sutton Ford responded

We apologize for the inconvenience. Would you please provide your name so we can look this up or give us a call to rectify 708-720-8160

Jun 21, 2022 -

gwenrenee.ot responded

I would never ever bring my car to Sutton Ford for repair, let alone buy a car from there. The car is the machine not people. You guys need to be a little more pleasant and accommodating to your customers. I was referred there by a relative because of Jamie, who was the only nice one. Maybe you all need to take note of her interpersonal skills.

June 03, 2022

Melissa explain thoughly on the charges & work If I wasn't being charge for everything they checked out would of have them complete everything More

by ROBINFROMBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2022

I was being pressure by a salesmen above me buying a car and I fell uncomfortable More

by RAY3881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
June 01, 2022

Ford representatives always take care of their customers. Ford Sutton is the best auto repair shop in town! More

by Beck1914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
May 31, 2022

Melissa promotes excellent customer service. The Quick Lane will need to work on consistency related to vacuuming vehicles at the time of the carwash. More

by holmesexpress
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022

The lady who took care of me was Friendly helpful and understanding not a long wait time good experience More

by studoox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
May 30, 2022

I appreciated for my oil change didn't have to leave my car and it was done in an hour for a Saturday thanks again More

by isabeljmartineziv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
May 30, 2022

Came in for a oil change, brakes were checked needed rear brakes, they were honest about them had them done in a timely manner. Very happy with service More

by beabz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2022

Sutton ford took me in promptly in for my appointment, The dealership had my GMC Acadia finished within the 2 hours they quoted, thank you. More

by sonjatom69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
May 30, 2022

Jill does a great job always attentive and friendly that’s all I have to say now More

by jayce1325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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