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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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May 18, 2022

Dropped my vehicle off in a Saturday for an inspection and was told an hour, however, without any call back it, it was kept until Monday. Great job overall. More

by tutierosh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashiers
May 18, 2022

They are a great place to go for any of your car needs from service to buying a new or used car.Always trying to look out for the customers More

by vigliotti71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
May 18, 2022

Vehicle should be test driven to make sure that the problem has been fixed before telling the customer that it’s ready for pick up More

by donnelltholley1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
LaToyta McDonald, Cree Lyons, Anita Sutton
May 18, 2022

Great dealership great service department and a very friendly environment and very friendly employee's that greet you. More

by Chyna1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022

I am satisfy with the job they did on my car. Also I didn't have to wait a long time . I was very please about it . I would recommend someone else to have their car done there too. More

by Cheryl L. Johnson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
May 18, 2022

Great service Vehicle was ready when promised. Sutton Ford will definitely have me as a customer forever love my FORD More

by SONIALUVSJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022

They took my car in right away and they were finished with my car faster than I expected. More

by tammybuh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
May 16, 2022

Great, even replaced my expired plates for me the experience was completely a whizz. Thanks More

by terrencebradley21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
May 15, 2022

Had an alignment done. I was told that all front end parts were good. Now I get a clicking sound from my left front wheel. I travel to see my children and grandchildren. I More

by Harvey Yarbrough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
May 15, 2022

Was thankful for the ride home since they no longer provide a loaner car, even though the warranty I bought there states one will be available. More

by Go4awalk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Sutton Ford responded

Once we verify the repair is covered under warranty then we can supply a loaner. We apologize for the inconvenience and hope this got taken care of. Feel free to call us if it was not 708-720-8160

May 18, 2022 -

Go4awalk responded

I was told directly that you stopped loaning out vehicles just before covid appeared. Also any vehicle that was a loaner was sold off as a pre-driven.

May 18, 2022 -

Sutton Ford responded

Per the warranty contract, if the vehicle is covered under warranty then we will provide a loaner / rental. Given the shortage of new vehicles we do not have any currently, thus a vehicle with miles on it or a vehicle from Hertz/Enterprise. Feel free to call

May 18, 2022 -

Go4awalk responded

Thank you for admitting that you did NOT have a vehicle, even though your first response contradicts this Regardless service was completed in a timely fashion and done well. But we will refer to another dealership for future service and purchases.

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