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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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May 05, 2022

I just moved into the area and I chose shut in Ford I made appointment for an oil change online through my app service is great the customer service rep was very good I was in less than an hour they did More

by tykie50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022

I have always had a great experience when coming for anything new car and the service department. More

by v.mead21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
May 04, 2022

The air duct that cools the transfer case and the front turbo wasn’t installed More

by Gemteam1
Recommend Dealer
Yes
Employees Worked With
Eric Eric
May 03, 2022

Friendly service and did work in the estimated time clean environment happy people are pleasant to be so early in the morning More

by darrylfoy
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
May 03, 2022

My car is a 2007 Chrysler 300 and no one is too touch this car but Sutton for excellent work. More

by larryr212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons
May 02, 2022

Dropped the truck off for Auto Butler and an oil change. They called me the next day to pick it up and reminded me I had Ford Points to use for my oil change, I completely forgot about the points, it was a More

by Chris McCann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who service advisor was
May 02, 2022

Very funny and very understanding and very accustomed to paying attention to your it needs It worked with completed very fast More

by treasurer0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
May 02, 2022

Felt like I got taken advantage of on pricing. After repairs, my car was returned to me with all types of oil stains with seat covers removed. My car was not in the same condition as I drop it off More

by ATATE325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Sutton Ford responded

What is your name? We would like to look into this matter and rectify it.

May 02, 2022

This dealership has awesome customer service and a great team. Requested an oil change and was seen right away. More

by Derrick J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022

Service personnel very friendly and professional. Work done on car was done in a timely fashion. Will be coming back whenever I need something else done More

by 1300jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald
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