Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Taylor Chrysler Dodge Jeep Ram - Service Center
Bourbonnais, IL
194 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
194 Reviews of Taylor Chrysler Dodge Jeep Ram - Service Center
Sort by
February 26, 2022
Jessica was amazing. She knew her way around and treated us with respect!! 10/10 would recommend She knew her way around and treated us with respect!! 10/10 would recommend More
by Kyla
Helpful January 11, 2022
I usually come to Taylor for all my oil changes Justin was very helpful and iffician I was in and out right away. Thank you Justin for all ur help!! And BTW he was all alone helping customers left and ri was very helpful and iffician I was in and out right away. Thank you Justin for all ur help!! And BTW he was all alone helping customers left and right... More
by CarGurus
Employees Worked With
Justin
January 05, 2022
Very helpful, friendly, and informative service. I have come to expect this every time I visit Taylor. Thanks for regularly making all your customers feel valued. come to expect this every time I visit Taylor. Thanks for regularly making all your customers feel valued. More
by Kolney
Employees Worked With
Service
December 22, 2021
Late sat afternoon and went to get in my car and had a flat tire. I am 77 years old and so I called the service dept. and asked if I can get tire inflated up enough to get it to shop could they put the s flat tire. I am 77 years old and so I called the service dept. and asked if I can get tire inflated up enough to get it to shop could they put the spare on. The response was that they had a tech there and if get there before he goes home they could put spare on. I made it and they put my spare on and told me if I came in Monday. They could look at my tire and see if could be repaired. I went in Monday and the service again was great they fixed my tire and replaced it back on my on car. While I was there I had my car serviced and the service was great. Dont know the names of the people involved but everyone had a smile and was great. Would give my whole ordeal a 10 star. More
by djl
Employees Worked With
service dept on Sat.
December 09, 2021
Great friendly helpful nice to find quality service that extends even beyond sales total package is Taylor extends even beyond sales total package is Taylor More
by George
November 18, 2021
Typically I would expect service at a dealership to cost more. Twice now, I have found a better price on tires, (my truck, and my daughters truck) which included alignment and road hazard for no extra cost. more. Twice now, I have found a better price on tires, (my truck, and my daughters truck) which included alignment and road hazard for no extra cost. I shopped around, they couldn't be beat! They maintain a service history for my RAM and remind me when service may be due. My daughter on the other hand drives a Ford, but I still love her dearly! More
by Steve
Employees Worked With
November 17, 2021
I have bought 6 vehicles from Taylor since 2014, even more if you want to include the vehicles my husband has purchased. I never even questioned to go to a different place. This last vehicle purchase has more if you want to include the vehicles my husband has purchased. I never even questioned to go to a different place. This last vehicle purchase has completely changed that. I will NEVER come to Taylor again. I bought a vehicle in July and I’ve had to bring it to service now 3 times, FOR THE SAME ISSUE. The one issue being pushed off like it’s a normal issue to have your brakes making a hissing noise and I was told “it makes that noise because they are new brakes and once worn it will go away”. I’m 5100k miles into my vehicle and it just keeps getting louder. That’s. Not. Normal. On top of that, my radio decides when it wants to work when it feels like. That’s still not fixed. Called service today, spoke with Justin and told him how upset and angry I am about this situation and wanted to get my car looked at ASAP and get these issues FIXED and not pushed off and how I won’t accept the vehicle back until it’s truly looked at and RESOLVED, again telling him I’m not mad at him but the situation. He didn’t take my name or number and didn’t even schedule me a time but HUNG UP ON ME. Like Ive said, I’ve purchased 6 vehicles. NEVER have had to bring any of my vehicles in for any problems, EVER. So the fact this vehicle is having so many issues isn’t right and the fact they don’t want to fix it or make it right or even willing to try is disgusting. It’s a huge inconvenience to have to keep going in and nothing being done nor then to care to address the issues. Don’t go here. Go somewhere else! More
by kaitlynroberts514
Employees Worked With
Justin from service
