Taylor's Auto Max

We purchased a car from Taylor's and was encouraged to purchase a warrantee with the car which we did. After a few days of owning the car we recognized it did not run correctly and so brought it back in. purchase a warrantee with the car which we did. After a few days of owning the car we recognized it did not run correctly and so brought it back in. After multiple visits to the service department we were told by a very honest service tech that we had been sold a lemon and our car needed to be replaced. So we connected with the original sales person who made promise that they agreed along with the Taylor brothers agreeing that our car needed to be replaced. They would begin to find us a replacement. After MANY calls and visits from us for over 6 months trying to see what was being done they finally offered us a replacement car that was $20,000 more then our one we purchased. When we voiced our concern that we could not afford 20K more and have children in college Mr Taylor told us we should not worry about educating our children and buy a car for ourselves. (Yes really that was the sales pitch we got!) After a very frustrating conversation where we were obviously not on the same page, we asked about the "Comprehensive Warrantee" that they sold us. We asked if our repairs could be completed through this warrantee we purchased. We were told by Mr. Taylor that he would check into what it would cover for us. SURPRISE.. We never heard back from them. So I began to do my own research as to what to do with our lemon of a car and the "Comprehensive Warrantee." that we had. Took it to a dealer who actually helped us and made a recommendation. We were referred to a person who specializes in Cadillac's and was told that we have a bad engine. They spoke with our "Comprehensive Warrantee" for us and found out its NOT comprehensive and it will cost us almost an ADDITIONAL $2000 for us JUST TO HAVE THE ADJUSTER LOOK at our car once it is torn apart. Then we would be out of a vehicle for over 2 weeks due to the work that had to be done. That was IF the adjuster actually got there in a timely manner so it could be as long as 3 weeks with the work that needs to be done. SO we went back up meet with the Taylor's and ask if they could even help us with a vehicle while ours was being torn apart. You can guess what they said.. NO WAY.. Not "NO PROBLEM".. Surprised.. Not us!! Let me tell you how my car drives. I have a oil change every 3000 miles and between those oil changes I have to stop and put another 3-4 courts of oil in because it burns oil non stop! It jerks as you drive it, stalls at stop lights, wont turn over at times when you turn it off.. I have to keep my foot on the brake and gas at the same time to keep it running on a hill, and the ice on road engages when it is 80 degrees outside. In my opinion .. their "No Problem" Ads are just not right! We have had nothing BUT problems! I would NOT recommend this company. More

I came in to the dealership looking for a nice 4WD vehicle that was affordable on my budget. This was my first vehicle purchase and I was helped by Brian Parker. After finding out what my needs were a vehicle that was affordable on my budget. This was my first vehicle purchase and I was helped by Brian Parker. After finding out what my needs were and what vehicle I was interested in, we went for a test drive. After some deliberation, he gave some information to help me make my decision. He did not push the deal and the choices were left to me. Finally, i decided to purchase. I was given a reasonable price on the vehicle and an excellent trade in value for my current vehicle. The entire purchase was very simple and everyone at the dealership was very helpful. They want to take care of you while doing their job. I would highly recommend this dealership to anyone looking to buy a vehicle in the Great Falls area. More

We worked mostly with Scott and Dave which was a good experience. I would say 99% of the people we talked with at the dealership were helpful. I was only irritated with one of the employees but he was experience. I would say 99% of the people we talked with at the dealership were helpful. I was only irritated with one of the employees but he was going somewhat out of his way to help us. I would buy from them again if they had what I wanted. More

I AM SOOOOOOOOOOOO GEEKED!! Scott was so helpful and funny! He took car of me and hooked me up with the sexiest car on the planet!! Everyone was friendly and helpful, but Scott ROCKS!! I purchased a 20 funny! He took car of me and hooked me up with the sexiest car on the planet!! Everyone was friendly and helpful, but Scott ROCKS!! I purchased a 2005 Cadillac SRX. It was so clean you would know that it was 4 yrs old. I'm so happy that I'm speechless!! I'm bringing my son back so he can buy his first car from Scott!! Thanks bunches, Kimberly Williams Oh, I forgot to mention that they even gave us PIZZA!! yeah, PIZZA. Now thats what you call customer service!!! More

The stupid car sales person treats you like xxxx if your a young person and they try to rip you off on your trade in.. If you have them find you a specific car it takes forever, they dont call you to let yo a young person and they try to rip you off on your trade in.. If you have them find you a specific car it takes forever, they dont call you to let you know any thing about whats gong on with the car there suppost to be finding you and then you half to inspect the car to make shur it hasent been in a wreck , and that everything works rite.. They buy cars from auctions so be shur to check the carfax report.. More

The service was great. Kevin Radovich stuck with me for about a year on finding the right vehicle for me. Everytime i would visit Taylor's Automax everyone one was always friendly. When i found the right v about a year on finding the right vehicle for me. Everytime i would visit Taylor's Automax everyone one was always friendly. When i found the right vehicle for me and Kevin wasnt avalible Brian Parker stepped in to help me and treated me awesome until i was able to get in contact with kevin. Thank you. More

Brian Parker did a great job for us. Called the day before coming down, told him our plan. Next day he had everything ready to go and we came home with a really nice pickup (love that Hemi). We have be before coming down, told him our plan. Next day he had everything ready to go and we came home with a really nice pickup (love that Hemi). We have been Taylor customers in the past and will be in the future from the looks of this buy. Very happy so far, we will check out the service dept. but I expect them to just as professional as the rest of the gang. Great place to buy a car or truck. More

we were recommended by a friend to come to tayors because they would give us more money for our trade in. we made it clear what we wanted and brian made it happen. he was a great help in getting us set up in they would give us more money for our trade in. we made it clear what we wanted and brian made it happen. he was a great help in getting us set up in our new family suv. my wife and i are very happy with our new car. thank you taylors for everything! More

I found the car that I wanted, and trust me I was very picky on what I wanted. Scott was very nice and helpful, answered all of my millions of questions and for us not being up there to look at the car o picky on what I wanted. Scott was very nice and helpful, answered all of my millions of questions and for us not being up there to look at the car ourselves, we felt that we were able to see every aspect of the car that was needed. The transportation service that brought the car down was great and the price was that was very good. We did run into some small minor problems with the out of state licensing but David worked well with us to help us figure out the problem and fix it. More