Team Dodge Ram of Myrtle Beach

The communication of this service department is horrendous. It’s starts off promising, with them sending a text message stating any questions you have while the vehicle is in the service department horrendous. It’s starts off promising, with them sending a text message stating any questions you have while the vehicle is in the service department can be addressed through there. However, no one ever responds to your text messages. That leaves you to call the service department. When I was able to speak with my service advisor (Bryan Walker) he would give me partial information and then tell me he would look into it and call me back in 2 minutes. He never called me back. I had to have him chased down by another department to confirm he was in fact there. When I inquired about him not following up he stated he had other customers, I reminded him I was in fact one of his customers and he became defensive telling me he already spoke to me. He even claimed my wife and I authorized a repair and parts order that would take a week to get. My wife had never even been to the dealership.. His follow up was non existent. The only bright spot of the two week ordeal was Leighton, in Service. If he promised you he would get back in touch with you. He followed up and was good to his word. I could never in good conscience recommend this service department to anyone. In fact I would respond with avoid at all costs! More

With the exception of one person in the service department, everybody else is very nice. department, everybody else is very nice. More

Great customer service by Bryan in services. Excellent professional attitude while dealing with me as a customer. Excellent professional attitude while dealing with me as a customer. More

Always a excellent experience when using their service department. Service advisor is always helpful and courteous. department. Service advisor is always helpful and courteous. More

Great experience! Other dealerships it's a whole day experiance, not here. Upfront with great pricing. Very helpful and not rushed. Will refer to others and will be m Other dealerships it's a whole day experiance, not here. Upfront with great pricing. Very helpful and not rushed. Will refer to others and will be my future maintenance go to. More

On a camping trip and had a truck issue, quick service, received an appointment the next day and my vehicle was ready by that evening. Service writer was very helpful! received an appointment the next day and my vehicle was ready by that evening. Service writer was very helpful! More

Each time I get service the staff is professional. Those at the desk are great to work with and on occasion the mechanic comes to speak with me to explain what is being done. Those at the desk are great to work with and on occasion the mechanic comes to speak with me to explain what is being done. More

Grady was very understanding in what i Wanted and didn’t pressure me to buy anything till I was happy . didn’t pressure me to buy anything till I was happy . More

I went for an oil change, no problem, but it did take two hours to complete. hours to complete. More

Great service and very short wait time! I called and they were able to get me in on the next Saturday coming up. Everyone was very friendly! Worth the drive to get my car serviced here! I called and they were able to get me in on the next Saturday coming up. Everyone was very friendly! Worth the drive to get my car serviced here! More