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Team Volkswagen & Audi Northwest Indiana

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.9
241 Reviews
At Team Volkswagen & Audi Northwest Indiana, we are proud to be the premier destination for luxury automotive sales and service in Merrillville and the surrounding Northwest Indiana region. As a dealership that values integrity, professionalism, and a passion for performance, our mission is to deliver an outstanding experience from the moment you step through our doors. Whether you're searching for a new vehicle, scheduling service, or exploring financing options, our team is committed to exceeding your expectations at every turn.
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3990 E Lincoln Hwy

Merrillville, IN

46410

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Showing 241 reviews

April 12, 2026

Fast, courteous, competent service. From the time I called to set up an appointment - to repair my VW Tiquan under warranty - to leaving my visit, the customer service was exemplary. More

by MICDOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for the five-star review. We’re pleased our team delivered fast, courteous, and competent service, from scheduling your appointment to completing your Volkswagen Tiguan warranty repair. Let us know anytime you need assistance again.

April 11, 2026

They were easy to work with, kind, helpful, knowledgeable, experienced and efficient! Will refer them to anyone in the market! More

by shorton7623
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Roddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for highlighting how kind and knowledgeable our team was. Ryan is pleased to hear your new Audi purchase went smoothly. We appreciate you referring us to others in the market.

April 09, 2026

My car was immediately taken in for the service requested which was an oil change. I appreciated the video inspection which was sent to me during the service. I was given options for additional services and More

by 1ROCKSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

We’re thrilled to receive a 5-star review on your Volkswagen Passat service. It’s great the oil change was handled right away and that the video inspection kept you informed. Josh is happy to have explained the additional service options clearly.

April 09, 2026

The team did a great timely job with the oil change and inspection. Blake was very courteous, knowledgeable and made my experience pleasurable. Thank you. More

by EVRICE1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Hearing your Audi Q7 oil change and inspection were completed promptly is fantastic. We’re pleased Blake’s courtesy and expertise made your visit enjoyable.

April 06, 2026

The dealership was able to get me in and out in less than 2hrs which helped with my work schedule. More

by SHEED304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

It’s great to know our team could complete your Audi Q3 service in under two hours. We understand how important your work schedule is and appreciate you trusting us with your vehicle. Thanks for the five-star rating and we look forward to your next visit.

April 05, 2026

Great service, as always! Joe is always helpful and goes above and beyond for me. The service video was very nice too. More

by KALLEN124
Recommend Dealer
Yes
Employees Worked With
Joe
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Apr 06, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for letting us know our team continues to meet your expectations and that the service video was valuable. We appreciate your trust in us for your Audi care and look forward to supporting your future service needs.

April 05, 2026

Bobby Sosa has excellent customer service with great attention to detail and collaboration to ensure customers are provided a quality experience. More

by Gigi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for highlighting Bobby’s attentive customer service and collaborative approach. We’re delighted this helped deliver a quality experience as you begin enjoying your Lexus NX 300. Please let us know if we can assist further in the future.

April 05, 2026

We bought the best car in the world from the best person in the world. He did not hesitate to answer any question my wife and I had during the buying process. On top of that, Bob explained what we needed to More

by michaelnordstrom85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mac Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Roddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Beard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Wszolek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeri Velazquez
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Apr 05, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

How great to hear you’re enjoying your new Audi and that Bobby and our team answered every question. We appreciate your kind feedback and look forward to chatting again soon.

April 04, 2026

I have consistently had excellent experiences with this dealership. The staff is professional, knowledgeable, and respectful, and they always provide reliable service. It’s clear they take pride in treatin More

by marafarrow1013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mac Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Roddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Wszolek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

It’s wonderful to hear that our team’s professionalism and knowledge have made each visit excellent. We take pride in providing reliable service and respectful interactions every time. Thank you for trusting us with your Audi and recommending our team to others.

April 03, 2026

This is the best place to service and Audi. Joe always takes care of me personally. Brian and the other mechanics take the time to explain everything to me and I am so appreciative of this pl More

by DQANGELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Sternberg
Report | Print
Apr 03, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for sharing your experience with your Audi A6 service. It’s wonderful to hear that Joe and our technicians took the time to explain everything clearly. We appreciate your trust in us.

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