Temecula Valley Lexus

Exceptional customer service especially my service advisor Adam Caughron . Adam really took time addressing my concerns. advisor Adam Caughron . Adam really took time addressing my concerns. More

This dealer is awesome my sales man Phillip is awesome 10 out of 10 he makes sure you get the right vehicle for your needs very understanding and our finace person was awesome he help us on 4 of our purchase out of 10 he makes sure you get the right vehicle for your needs very understanding and our finace person was awesome he help us on 4 of our purchases we are not just people we are like family there everyone is exceptional there from sales to parts,finance, and services experience it all 5 stars all the way around thanks Temecula valley lexus More

worked with Naveed and Spencer on the purchase of a vehicle. The numbers had been agreed upon, financing was arranged, all required information had been provided, and we were at the point of scheduling vehicle. The numbers had been agreed upon, financing was arranged, all required information had been provided, and we were at the point of scheduling the vehicle for pickup. The paperwork had not yet been signed, but the transaction was otherwise ready to move forward. Before pickup, I was specifically told that the damaged rim would be repaired, the tire would be replaced, and a wheel alignment would be completed. These items were discussed directly and acknowledged in writing. I relied on those commitments when continuing with the purchase process. After everything had been agreed upon and we were coordinating pickup, I was suddenly told that the dealership would not perform the wheel alignment, despite it previously being promised. This was especially frustrating because the process had already taken nearly two weeks, and the final purchase numbers were essentially the same numbers discussed 10 days earlier. I also repeatedly explained that I live in Orange County and could not make multiple trips to Temecula for issues that should have been resolved before delivery. I was not asking for anything new or additional. I was only asking the dealership to honor what had already been promised as part of the agreement. I have written messages documenting the rim repair, tire replacement, and wheel alignment. A luxury dealership should communicate clearly and stand behind its commitments. Withdrawing a promised repair after the deal had been agreed upon and pickup was being scheduled was unprofessional and caused me to lose confidence in the dealership. More

I have had nothing but excellent service and help with the purchase of my new Lexus. Philip was knowledgeable, and extremely helpful with the purchase process. I would highly recommend Temecula Valley Lex the purchase of my new Lexus. Philip was knowledgeable, and extremely helpful with the purchase process. I would highly recommend Temecula Valley Lexus to my friends. More

Thank you to John, CC and Tom. The purchase was seamless, well priced and pleasant. John followed up with us after the purchase and made sure everything was in good order. CC helpe The purchase was seamless, well priced and pleasant. John followed up with us after the purchase and made sure everything was in good order. CC helped with financing and it was no pressure, he helped us easily move forward with the transaction. In short, the purchase with Temecula Valley Lexus was a great experience. We will definitely come back or refer our friends to TVL. Thank you. More

Phillip is a pleasure to work with, he is knowledgeable and attentive. We are return customers due to the great experience with him the first time around. and attentive. We are return customers due to the great experience with him the first time around. More

Gracias Philip Meneses muy bonito trato al cliente muy profesional como explica todo estoy muy contenta con mi compra profesional como explica todo estoy muy contenta con mi compra More

We live in West Los Angeles so I dealt with Phillip and Naveed by phone. Great customer service by phone and even better when we went down to complete the deal. Great customer service from the operator, s Naveed by phone. Great customer service by phone and even better when we went down to complete the deal. Great customer service from the operator, sales and financing. More

Thank you, Philip and Amanda I am very happy with my is 350 will highly recommend to anybody that wants to buy a Lexus? 350 will highly recommend to anybody that wants to buy a Lexus? More

Thank you philip and Ryan you are amazing very happy with my purchase.temecula Valley Lexus is amazing with my purchase.temecula Valley Lexus is amazing More