Tenvoorde Ford

Great We came in to Tenvoorde Ford simple to test drive a Dodge Ram, and walked out buying a F-150 Fx4. Our salesman Mike Warren was phenomenal to work with We came in to Tenvoorde Ford simple to test drive a Dodge Ram, and walked out buying a F-150 Fx4. Our salesman Mike Warren was phenomenal to work with. They got in right in our price range and made the process absolutely flawless. I absolutely love the truck !!!!! More

Worst customer service I’ve experienced during a car sale Picked up the vehicle a purchase to find the vehicle received absolutely no detailing. There was pop all over the interior. Only fixed one of the two Picked up the vehicle a purchase to find the vehicle received absolutely no detailing. There was pop all over the interior. Only fixed one of the two things that was agreed upon during the sale. Vehicle barely had gas in it, after the seller said he would have it ready with a full tank of gas. Lots of flaws that could have and should have been covered and as avoided by the dealer. More

Ford Fusion Awful experience, asked them to fix my wife’s 2011 Fusion heaters blower issue due to bad connection from pigtail. Paid $200 and issue was not fixed p Awful experience, asked them to fix my wife’s 2011 Fusion heaters blower issue due to bad connection from pigtail. Paid $200 and issue was not fixed properly. Proceeded to try and sell me more new parts for another $500. I ended up fixing it myself at home for $130 and 20 minutes of labor. Also when they reinstalled the old resistor it was put in incorrectly. When I went to pick up the car the gal working the desk handed me the key and told me there was a map attached on where the car was out back. I asked if they could have it brought up front so I wouldn’t have to go search through their large lot, apparently that is not included in the customer service package, because she grumbled about it. She finally found someone to get the car and he went out there and started it and cleaned the snow off and proceeded to bring me the key back up to the lobby but not the car to the front! Had to ask again! Was planning on buying our next new F150 through Tenvoorde but will most likely be looking elsewhere now due to the poor customer service experience. Unfortunate as I would prefer to purchase a Ford through the local Ford dealership. More

Great service, friendly personnel We have always had great service. Our appointments are scheduled by friendly personnel in the service department. If there is something that needs t We have always had great service. Our appointments are scheduled by friendly personnel in the service department. If there is something that needs to be looked at, they let you know and make suggestions. It is entirely up to the individual whether or not you want the service department to make those repairs. I have always had good luck with Tenvoorde service department. More

Service My service man Mike is always cheerful and prompt to get me in and out. I love the idea that I can leave my car and get a ride home and back. My service man Mike is always cheerful and prompt to get me in and out. I love the idea that I can leave my car and get a ride home and back. More

Trade in SUV My fiancé and I wanted to test drive two vehicles (Edge and Explorer). I had recently bought a Ford Escape and and wanted a bigger SUV and I Love the My fiancé and I wanted to test drive two vehicles (Edge and Explorer). I had recently bought a Ford Escape and and wanted a bigger SUV and I Love the Edge! Bought it and was helped through the process and staff explained items I previously misunderstood They made sure I left happy which I did! Thank you More

2019 F150 purchase Easy to work with. Took the time to listen and worked through the negotiation. The process went very well. Still waiting on the phone call from acc Easy to work with. Took the time to listen and worked through the negotiation. The process went very well. Still waiting on the phone call from accessories More

Very helpful and cared Very friendly helpful went out of their way to make sure things went smoothly.everything was explained clearly. They worked hard to find the best loan Very friendly helpful went out of their way to make sure things went smoothly.everything was explained clearly. They worked hard to find the best loan for me. Awesome work guys. I won't go anywhere else! More

Very unhappy Was miss quoted on what my repairs would cost so I ended up paying more than what I was intending to pay. Wasn't offered a loaner while my car was in Was miss quoted on what my repairs would cost so I ended up paying more than what I was intending to pay. Wasn't offered a loaner while my car was in the shop. My husband was told they would give us the catalytic converters back and we never recieved them. More

Car repair I brought my car in for repair and was treated with respect . All the employees were very professional. They explained what was needed to repair my ca I brought my car in for repair and was treated with respect . All the employees were very professional. They explained what was needed to repair my car and answered all my questions with ease. I was very pleased with how the work was done in a timely manner. Thank you for a job well done and with respect and care. More