Tenvoorde Ford - Service Center

This dealership is absolutely terrible. They will do anything to sell you a vehicle but when it comes to service and follow up they will screw you until they've stolen the value of a whole They will do anything to sell you a vehicle but when it comes to service and follow up they will screw you until they've stolen the value of a whole second vehicle from you. I had asked the service dept. to turn off a warning for 'trailer battery not connected' on my F150 which is a super common issue based on google searches. They took my truck in at 8 am for the appointment and did no work, I didn't receive a call, voicemail or text and then after the service department closed I had to get my truck from the sales manager. They had locked my truck in their shop and wouldn't release it until I paid $120 for the ZERO work they did! I called the service manager Craig to complain and left a frustrated voicemail which he then hung up on so I couldn't even leave a voicemail. No call back or apology. Craig the service manager should be fired in my opinion. I would warn every potential customer to Tenvoorde Ford to avoid this place and go to any other dealership in the state of Minnesota. Absolutely the worst business I've had to deal with in St. Cloud MN. More

Friendly and helpful! Always greet with a smile and a hello, service is always done in good time Always greet with a smile and a hello, service is always done in good time More

Courtesy is well established from the first person I met with to the receptionist in the very nice lounge area with to the receptionist in the very nice lounge area More

Service was completed and problem could not be diagnosed. Told to cqll if problem arises again. Told to cqll if problem arises again. More

Amazing customer service. Even when they didn’t have the part they ordered it, rescheduled an appointment and even got me a loaner when I had to wait. Thank you! Even when they didn’t have the part they ordered it, rescheduled an appointment and even got me a loaner when I had to wait. Thank you! More

Great service Very helpful Russ is Great Sure like the pick up and delivery service the pick up and delivery service More

Mike Asperheim was GREAT! He kept me informed about what was going on with my truck while I was waiting. When the issue was not able to be rectified that day, Mike set me up He kept me informed about what was going on with my truck while I was waiting. When the issue was not able to be rectified that day, Mike set me up with a loan truck. My experience was POSITIVE! The issue with my truck was solved after a few days! Back on the road with my truck and no issues! More

I was pleased with the support and communication that I recieved from Tenvoorde Ford for the work completed. recieved from Tenvoorde Ford for the work completed. More

Mike is always professional tells me exactly what needs to be done and accommodates my schedule. to be done and accommodates my schedule. More

I had an oil change done with the Explorer. I'm comfortable with how the oil change was done in a timely manner. The Service staff notified me of what was done. I'm comfortable with how the oil change was done in a timely manner. The Service staff notified me of what was done. More