Tenvoorde Ford - Service Center

The service techs called me but no one wanted to replace a license plate bulb or any of my requests as I bought my vehicle from choice auto NOTHING I requested beyond the services of undercoating got done i a license plate bulb or any of my requests as I bought my vehicle from choice auto NOTHING I requested beyond the services of undercoating got done in a week of having my vehicle as they each seemed to pointing fingers at each other simple put still waiting on the backup camera request also wondering if that will happen still as they each pointed fingers at who's paying for definitely not the customer one unimpressed customer More

They did not charge me for extra labor after a faulty part was used which I appreciated. Their customer service was excellent and they made sure that I had a reliable vehicle to use while my vehicle was part was used which I appreciated. Their customer service was excellent and they made sure that I had a reliable vehicle to use while my vehicle was in for repairs. More

When I brought my car in I was standing for about 20 minutes in the service center before anyone even acknowledged my presence, much less helped me. A couple of the guys looked like they were actually w minutes in the service center before anyone even acknowledged my presence, much less helped me. A couple of the guys looked like they were actually working, but others appeared to just be standing around chatting. Maybe they were on break, I don’t know, but someone easily could have just acknowledged me and let me know someone would be with me soon. But what’s the point of scheduling a time to drop off your car if no one is there to help you at that time and you just wait for 20 minutes? My issue was fixed, so there’s that. But I was not happy with the customer service experience. More

The service was awesome as usual, but I started getting unsolicited text messages from gmail accounts after downloading the app. They were sexual in nature and persistent. After I deleted the app the text unsolicited text messages from gmail accounts after downloading the app. They were sexual in nature and persistent. After I deleted the app the text messages stopped. Apparently this is the only method available for scheduling an oil change, if that's the case, this will be my last oil change at tenvoorde. More

I took my F150 to the service department about hesitating and shifting hard and twice now they have told me they cant find anything wrong with it and send me away not wanting to help or look into it. and shifting hard and twice now they have told me they cant find anything wrong with it and send me away not wanting to help or look into it. More

Nice and easy The problem was determined the part was ordered and I was contacted as soon as it came in. The repair was done quickly and my fuel economy was restored. ordered and I was contacted as soon as it came in. The repair was done quickly and my fuel economy was restored. More

They claim cars get thorough inspection but I doubt my car got that. The AC didn't work, no sticker showing an oil change , passenger side rear signal light was burned out, only 1 key (will cost me 250.0 car got that. The AC didn't work, no sticker showing an oil change , passenger side rear signal light was burned out, only 1 key (will cost me 250.00 just to get a second key) I bought a new Mustang, and a F150 here but this might turn me elsewhere On this visit they did a good job fixing the AC problem, the rest I had to do myself More

They worked til vehicle was working correctly! Barry was very helpful! Communication was excellent. Liked that communication is via texting. Had to bring vehicle back, but there was no hassle about that! very helpful! Communication was excellent. Liked that communication is via texting. Had to bring vehicle back, but there was no hassle about that! More

I won’t recommend a Ford product to anyone after they didnt stand by the paint job on my Explorer that only has 64,000 miles on it. didnt stand by the paint job on my Explorer that only has 64,000 miles on it. More