The Autobarn Mazda of Evanston

This dealership claims to be different than others but it is not. I have two friends who were also not satisfied with their experience. They claim not to work on commission but instead volume, the difference is not. I have two friends who were also not satisfied with their experience. They claim not to work on commission but instead volume, the difference being the salesmen don't receive more commission for higher priced cars. A slight difference in my opinion and when it came to negotiating, they sure seemed to care about price. They also sold me a certified used warranty on a car they kept saying with new. When I asked them to clarify this they said the car hadn't been titled but since it was a loaner and had 7200 miles it was considered used even though I would be the first owner. Oh, and in addition to selling me a warranty for a used car, they tried to get me to pay for the delivery charges the manufacturer charges for new cars. Is it a new car or not, I still don't know. I later realized I didn't need/want the warranty and they claimed they couldn't refund my money, but I have no idea why not. Anyways, I guess I should have known better and just not gotten the warranty, and I know dealers have to make some money, but I have no respect for people that take advantage of other people and sell them products they don't need and shouldn't pay for. A very bad experience and I would recommend going somewhere else, even if it means driving further from Chicago. More

By far the best dealership I have been to. Extremely nice, 'real' and easy to work with employees that are not looking to rip you off or lie to you. I came prepared with quotes and information and was a nice, 'real' and easy to work with employees that are not looking to rip you off or lie to you. I came prepared with quotes and information and was able to have a hassle free trade in, buying, and financing experience all around. I was not given any run arounds and was not given false information. Ross was a real sport and explained everything throughly and answered all my questions with respect and understanding. He even offered to go for a ride with me AFTER I already bought the car to show me some tips with the manual transmission car I had bought with his assistance. Special thanks goes out to Tony from finance who was also very pleasant and professional. It was a great experience from start to finish and would highly recommend Autobarn Mazda of Evanston to friends and family and you bet I'll be a returning customer myself. Thank you very much Tony and Ross!!!!! More

I have now leased two cars through Autobarn Mazda Evanston and have been given superior service. Jonathan has given me incredible service from the beginning. The first time I leased a car through him Evanston and have been given superior service. Jonathan has given me incredible service from the beginning. The first time I leased a car through him he was honest, helpful, informative and patient in assistant me in making my decision. I was so impressed with his service I went back to the dealership, specifically to work with him and yet again, he gave me the best customer service even coming in on his day off to help. I give Mazda Autobarn and Jonathan 5 stars!!! Ask for Jonathan when you go in!!! More

We are from Milwaukee, and we were searching, and researching for a used vehicle that would be safe, clean, and reliable. The Autobarn of Evanston came across our radar with the help of Car Guru.com. researching for a used vehicle that would be safe, clean, and reliable. The Autobarn of Evanston came across our radar with the help of Car Guru.com..........I don't know why one particular vehcile stood out, or even why I became focused on a particular make, model and year, other than it would accomodate our budget, and the newer the better. We really needed a vehicle since our car of 10+ years began giving us alot of trouble right in the middle of winter. We made the decision to call, and made an appointment with Lisa who just so happens to be the sister of Kissy who also assisted us. We rented a car and drove down to Evanston, and we were warmly welcomed. Lisa took charge. We explained we had an elderly mom, who is in independent living, but we had our obligations to see to her needs, as most of folks have when our parents can't do everything themselves anymore, and driving is one. Whether its going to the doctor, dentist, grocery shopping, emergencies, and whatever else might come up, we needed a dependable vehicle, and a new one at this time wasn't possible............. She took to our concerns, and showed us a vehicle we might just be interested in?, other than the one we saw on line. I told her it can be kind of scary buying a used car due to the unknowns?...........Thanks to her knowledge, and her experience she had us convinced that we could hardly go wrong with it since the mileage was low, and it was a solid built car, a coupe with 4 doors........Without question the vehicle looked as if had been taken very good care of. It was 3 years older, but its overall condition couldn't be beat. I realized that its rare to buy a used vehilce and not have to do a few things to it. Some things we should!........change all the fluids, change tires if needed?, and check out the brakes is a good start. We were also given a car fax, and the vehicle had never ever been in an accident of any kind. This was a real big plus............Lisa was right!!. We have now done all the things we needed to do, replaced 2 rear tires that matched up with the 2 new ones on the front. Having done this there is virtually no road noise. The ABS brakes all the way around probably saved us from a goofy driver that pulled out in front of us one day on a county road when we were traveling 45mph..........the brakes worked perfectly, and stopped us within a couple feet.......not my heart but these saved us imo from what could have been a bad accident. My older car didn't have them, and I doubt we could have stopped without skidding. We just love the vehicle. We have had some extras done which makes it even more enjoyable, but if it wouldn't have been for the help of Lisa, and with Kissy telling us pretty much the same thing we could have gone in another direction, thank goodness I trusted, and listened to her, as well as her sister. We called a few weeks later, and spoke with Mr.Fisher the owner, and explained one issue with the car, and he was more accomodating, very very nice man........Mike followed through with his phone call, and he in turn called us..........and the issue was resolved. Mind you when we purchased the vehicle it was freezing out, which doesn't always help when looking at any vehicle. I would go back when the time calls, and I'm still here I will call them first so nobody go anywhere:)...........From all of US to all of You who helped us every step of the way, and helped to get us back on the road, and with a real "Road Car", as Lisa put it, "something to really consider when looking, "A road car", now we're all spoiled, something I hadn't, with good gas mileage. Today, 4 thousand miles, and 3 months later, its exceeded our expectations in more ways than one. May God bless you! Lisa, Kissy, Mike, Scott, and Mr.Fisher, and staff, for all your help. When it seems like no one else is appreciative of what you do, remember us!. Very happy, pleased, and thankful for the guidance, and the way this vehicle has performed, as we were assured. I wouldn't hesitate to take it on any road trip, anywhere. I might add its comfortable as well....."not so with my prior vehicle". Considering all things, I did okay with selling it, it paid for the taxes on the vehicle, just like Lisa said it would.:) Our Best, Jerry & Cinie, and Mom More

My visit went well though I had a hard time finding someone to help me begin shopping for a new vehicle. Noone was in the dealership and then they made me wait for an employee who was out to lunch. T someone to help me begin shopping for a new vehicle. Noone was in the dealership and then they made me wait for an employee who was out to lunch. Test drive was fine but the salesman was very lackluster and didn't offer much info. A shame since I was excited about Mazdas. The aftermath was not pretty. First they harassed me to no end via phone calls and emails though I specifically told them that I would call if interested. Here's the real problem: they kindly offered to pay for my parking meter while I was in the dealership. When I went to my car, there was a city parking fine because the meter had run out. I took it back to the manager who grimaced and begrudgingly offered to pay for it ($10). But a few weeks later I was surprised to get a notice from the city saying that the ticket wasn't paid for. That's not ethical! More

Lewis was very friendly and knowledgable sales persons. He was also patient and answered all of my questions. He helped me select my first Mazda3. Good job Lewis, and thank you He was also patient and answered all of my questions. He helped me select my first Mazda3. Good job Lewis, and thank you More

Kissy was very easy to work with - did not feel Kissy was very easy to work with - did not feel pressured. I just picked up the car today and Have called her twice and she was very responsive. She Kissy was very easy to work with - did not feel pressured. I just picked up the car today and Have called her twice and she was very responsive. She made some suggestions which saved me some money - I paid exactly what I had anticipated spending on a new car More

Kissy was very helpful and informative. Price was good. She was able to answer all question and provided outstanding service. I would recommend Krissy and this dealership for new or used mazda purchase. She was able to answer all question and provided outstanding service. I would recommend Krissy and this dealership for new or used mazda purchase. More

Friendly and knowledgable staff. They worked with my budget to put me in the best car within my price-range. They had the car available that day so I could drive off the lot the same day. And they accep budget to put me in the best car within my price-range. They had the car available that day so I could drive off the lot the same day. And they accepted my trade-in easily. More

Over the past 10 years I have visited many dealers to purchase new and used cars. By far this was the best experience buying a car ever in my life! Staff was super friendly,helpful and understanding from purchase new and used cars. By far this was the best experience buying a car ever in my life! Staff was super friendly,helpful and understanding from Sales Manager Michael Allegretti,my sale's rep Lisa and even including the finance manager Tony who explained each and every question I had and also fought for the best rates with the bank for me. This was a huge plus for me as I always felt in the past that the finance manager was never on my side in past purchases at other dealers. If I were to rate this dealer on a scale from 1-10 I couldn't. It is off the chart! If you want a mazda got to Autobarn Evanston and you will not be disappointed. More