The Autobarn Mazda of Evanston

I traded in my 2009 Mazda3 for a 2011 Mazda3 for the same monthly payment. They were very nice and helpful throughout the entire process. monthly payment. They were very nice and helpful throughout the entire process. More

This certain Mazda dealership was knowledgeable in the car I was interested in buying compared to other dealers who had no knowledge and I felt as if I should be the one selling the cars. The buying exper car I was interested in buying compared to other dealers who had no knowledge and I felt as if I should be the one selling the cars. The buying experience was stress free and I felt no rush or hassle in the entire process. More

I've been going to the Autobarn for car services since I moved to Evanston in 2009, and have been very pleased with their whole staff. Yesterday, we traded in our Mazda 6 for a CX9, and saw a new side of th moved to Evanston in 2009, and have been very pleased with their whole staff. Yesterday, we traded in our Mazda 6 for a CX9, and saw a new side of the Autobarn that continued to impress us. The whole staff was extremely helpful in the process. I felt they weren't just trying to sell us a car, but they wanted to help us do what was right for us, as a goal of owning a new vehicle as well as helping us stay within our budget. More

I had been looking for a very specific 2010 Mazda CX-9 Grand Touring FWD with loaded options. However, I was turned off by seeing how much dealers were charging for this car. I looked around for very lo Grand Touring FWD with loaded options. However, I was turned off by seeing how much dealers were charging for this car. I looked around for very long time until I came across The Autobarn Mazda in Evanston where I talked to Thijs DeKool. They had the exact car I was looking for. I could not believe how spotless the car was. Thijs was very friendly and explaining me the features of the car. This is something that is often lacking with some sales person that they are not knowledgeable about the car. Thijs explained me each and every feature in much detail. Mike, the sales manager offered me a price that I could not turn away from. It was a painless haggle free quick process. I might add, Doug, the finance manager was very reasonable and flexible in his dealings. I felt no pressure during any point of my transaction. I would recommend this dealership to friends and family. A great car at a great deal. I love it, wife loves it, kids love it. Thank you Autobarn of Evanston. Thank you Thijs Dekool. More

When I came in to the dealership, I told salesperson, Kissy Freeman that I needed some specific things in a new car and I needed to be at a specific price point or lower. I specifically asked for a Navi Kissy Freeman that I needed some specific things in a new car and I needed to be at a specific price point or lower. I specifically asked for a Navigation system similar to the one I had in my Mazda CX9. She said no problem - we will get you everything you want! I will be seamless. I was not told that this was not possible in the new CX7 I was purchasing. I assumed it would be the same - my Sales person (Kissy Freeman)assumed I knew it wouldn't be the same. How could I have known that? It was up to her to make sure I understood that it would be different. If she had told me up front, I would have been able to make the decision myself based on what I could see - that never happened. When I received the car and discovered that I had a poor system in comparison to the one I expected, I was very upset. At that time, Lisa Freeman told me that I should leave the car and come back in a few days - they would put in a new system and I would be happy with it. When I came back, NOTHING had been done - same system - which by the way didn't work properly to begin with. At that time Kissy Freeman brought Dan the GM over to speak with me. He was so rude, obnoxious and accusatory that I would have done anything to give the car back. He showed no customer advocacy, was totally nasty and I realized that I was in a very bad place. I had no choice but to take the car with the lousy navigation system. I am so unhappy with it - I never would have taken this car had I seen this system. These three people Kissy Freeman, for her lack of communication, Lisa Freeman, for allowing me to think this would be resolved know that it wouldn't be, and Dan ? GM, for his lack of customer service skills and rude obnoxious behaviour have made this the worst car buying experience I have ever had. This is probably my 10th or 12th car - I am not a novice. The only person that was decent was Mike, Sales Manager....he was empathetic after the fact....too little too late. This is certainly the last time I would EVER buy a car at the Autobarn in Evanston!!! More

Andre Jennings, Michael Allegretti, and Scott Cogan were very accommodating. Andre was especially very personal. Purchasing a car there was a painless experience. When my friends tell me they are looking very accommodating. Andre was especially very personal. Purchasing a car there was a painless experience. When my friends tell me they are looking to purchase a car, I will tell them about my experience and suggest they visit the Autobarn in Evanston. More

I came to visit Nissan but then went to check out Mazda just to look. Kissy and Lisa made it so easy and quick that I purchased a new car that day. just to look. Kissy and Lisa made it so easy and quick that I purchased a new car that day. More

Kissy was just FANTASTIC to work with! Straightforward, informed, made the whole process very easy and stress-free!!! I would definitely go back to her and I am going to recommend her to anyone who asks me informed, made the whole process very easy and stress-free!!! I would definitely go back to her and I am going to recommend her to anyone who asks me about where to go for a car! More

Very friendly and accommodating; no hassle. Attentive, service...everyone encountered truly worked to make the experience worth our time, budget, and needs. Overall a great experience. service...everyone encountered truly worked to make the experience worth our time, budget, and needs. Overall a great experience. More

I was 100% satisfied with my purchase through Autobarn Mazda of Evanston. I came in from out of town to make my purchase, which is always a little bit scary. Now that the transaction is complete I have Mazda of Evanston. I came in from out of town to make my purchase, which is always a little bit scary. Now that the transaction is complete I have absolutely no regrets. This is the 7th vehicle I have purchased for my wife and I in the last 8 years. Of those 7, 5 were from dealers. Autobarn of Evanston was as good or better than the previous dealers I have used in every way. I purchased a used vehicle and found the pictures provided on their website were a good representation of the vehicle. The internet price listed on their website was the price I paid with no hassle or unexpected added fees. The salesman I worked with was Jonathan Sammons and I felt that he was honest and put in significant effort to make my experience a good one. No complaints. They also have a nice facility with a comfortable waiting area. More