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The BMW Store
Cincinnati, OH
1,678 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,678 reviews
June 26, 2015
Excellent customer service! This is my fourth BMW. Paul K was his usual efficient, knowledgeable, pleasant self! Since this is my first 4 series I really appreciated the time h This is my fourth BMW. Paul K was his usual efficient, knowledgeable, pleasant self! Since this is my first 4 series I really appreciated the time he spent with me going over the options in the vehicle. When I met with Paul to order the car he had every option but the color for the order. Great to work with someone who knows what I want. Deborah Faessler More
by newfour
Employees Worked With
June 24, 2015
Excellence The dealership was first class and helped me find the car I was looking for. After trips to Columbus & Dayton, the sales staff was most helpful in my The dealership was first class and helped me find the car I was looking for. After trips to Columbus & Dayton, the sales staff was most helpful in my selection. The x5 Diesel will be an excellent car for our northern Michigan trips. Paul K. was excellent & knowledgeable. More
by Peter Barre
Employees Worked With
June 23, 2015
Great Experience on a Used Vehicle I flew in from Washington DC to buy the Used Cayenne GTS that I'd been following since early March of this year, Nick Norman and Chico Robinson provi I flew in from Washington DC to buy the Used Cayenne GTS that I'd been following since early March of this year, Nick Norman and Chico Robinson provided excellent customer service and professionalism throughout my entire transaction. Theres no doubt in my mind that these.2 gentlemen are an asset to the dealership and I just would like to say, thanks again guys for you two are alright in my book, 2 Thumbs Up Fellas!!! More
by cayenne09
Employees Worked With
Nick Norman
June 20, 2015
Would buy it again I had gone with my mom earlier that morning to help her purchase a new vehicle in another state. I had been gathering my ideas of what kind of car I I had gone with my mom earlier that morning to help her purchase a new vehicle in another state. I had been gathering my ideas of what kind of car I wanted as my husband was insisting that I purchase something nicer than what the kids were driving. I've always loved BMW's so I searched and found the closest dealer to my driving direction and stopped in to see what they had. I immediately spoke to Dean and he listened to my wants and needs; then we settled on my new X3 that I ordered from the computer. He didn't hard sell, I felt like I was talking to my best friend. 3 weeks later I am the proud owner and driver of the finest vehicle I've ever owned or driven. More
by Proud BMW mom
June 19, 2015
Perfect! I knew exactly what I wanted, I knew exactly how much money I wanted to spend, I made myself clear to Chris and he presented to me exactly what I was I knew exactly what I wanted, I knew exactly how much money I wanted to spend, I made myself clear to Chris and he presented to me exactly what I was after. The negotiation was objective and I felt that my wishes were respected. Left the place with a feeling that the deal was a good deal for me and for the BMW Store and that is the essence of a good negotiation. Thank you for your professionalism, Chris! More
by Paulo Barreto
Employees Worked With
Conor O'Somachain, Ed Besl, Chris Lykins
June 17, 2015
great dealership Fantastic experience. Chuck was super patient and knew from my feedback what cars to keep me test driving and what questions to ask to get me in my r Fantastic experience. Chuck was super patient and knew from my feedback what cars to keep me test driving and what questions to ask to get me in my realize the M4 was the right car for me. Chris handled the sale, ordering process, window tinting and delivery for me. I appreciate his M car expertise. Very exciting and fun. Thanks to Conor for making the paperwork quick and painless so I could start DRIVING!! Thanks to all! More
by davidk
Employees Worked With
Conor O'Somachain, Chris Lykins
June 12, 2015
The search is over! I had a good experience buying my Z4 thru Chris. I did not feel any pressure and he was very good about answering any questions I had. I had a good experience buying my Z4 thru Chris. I did not feel any pressure and he was very good about answering any questions I had. More
by Sallyz
Employees Worked With
Chris Lykins
June 10, 2015
Fantastic experience My experience buying an X-3 was great. Chris is very knowledgeable and Ed is experienced in finalizing the deal. They were able to accommodate my sche My experience buying an X-3 was great. Chris is very knowledgeable and Ed is experienced in finalizing the deal. They were able to accommodate my schedule, my specifications for color/package and get me set up in less than a week. Financing was extremely efficient. Would not hesitate to recommend this team to anyone. More
by time2trade
Employees Worked With
Other Employees :
Conor O'Somachain, Ed Besl, Chris Lykins, Tim Gabbard
June 09, 2015
Simple and Fast Excellent sales experience! Quick and professional. Process was easy and would recommend dealer to others looking for an i3. Thanks for dealing with m Excellent sales experience! Quick and professional. Process was easy and would recommend dealer to others looking for an i3. Thanks for dealing with my kids while deciding on the i3. We are happy with our choice and excited to have this car. More
by winks32
Employees Worked With
Chris Lykins
June 08, 2015
Excellent Experience Buying a Used BMW at the BMW Store I love my 2012 335i blue hard top convertible. John was so helpful and I felt at ease working with him. Chico took away all my nervousness away with I love my 2012 335i blue hard top convertible. John was so helpful and I felt at ease working with him. Chico took away all my nervousness away with his great sense of humor okay he liked my jokes. The Used Sales Department has a great team and look forward to working with them again when we are ready to buy another BMW at the BMW Store. More
by Debi
Employees Worked With
