The BMW Store

The Cincinnati BMW Store Sales Associates are very customer focused. I always feel welcome each time I visit. Eric was very knowledgeable about vehicle and options (given the number of different opt customer focused. I always feel welcome each time I visit. Eric was very knowledgeable about vehicle and options (given the number of different options available that is impressive). Eric helped me navigate through these various options when placing the order, explaining the differences between individual choices versus package choices which typically provide a better value. This was after I attempted to make selections on the Mini website. It was good to talk with an expert versus just relying on a written explanation. Eric was realistic on order timing and the car arrived ahead of schedule. I traded in a 2009 coupe and felt I received a fair trade. More

Paul was very respectful, helpful and knowledgeable about BMW cars and cars that are comparable price-wise. The car was delivered earlier than promised. The pick up day explanation about the car basics wa BMW cars and cars that are comparable price-wise. The car was delivered earlier than promised. The pick up day explanation about the car basics was given at an easy to understand level. More

Oh My Gosh Darren Deserved Five Stars For His Salesmenship / Customer Service Technique. Darren Was There To Answer Every Question Promptly And He Explained Every Thing To Me In Great Detail. Salesmenship / Customer Service Technique. Darren Was There To Answer Every Question Promptly And He Explained Every Thing To Me In Great Detail. Darren Showed A Great Deal Of Finesse When It Came To Dealing With Me Throughout The Whole Car Buying Process. In The Future When I Do Decide To Purchase A Vehicle I Will Definitely Look For Darren. More

A pleasant dealership experience, no pressure, no xx. Easy from start to finish. The Mini Coupe is an amazing vehicle, and Eric made the delivery and checkout quick and easy to comprehend. Easy from start to finish. The Mini Coupe is an amazing vehicle, and Eric made the delivery and checkout quick and easy to comprehend. More

The lease of my Mini was a great experience for me. I was warmly welcomed by Whitney who did a great job determining my wants and needs. Everything was thoroughly explained and discussed.I was able to test d warmly welcomed by Whitney who did a great job determining my wants and needs. Everything was thoroughly explained and discussed.I was able to test drive the exact car I wanted to lease, by myself, which is appreciated as test driving with a sales person can be too distracting. I wish I'd received more on the trade-in (but isn't that always the case?). Chico in the finance department was a delight even though it was the very end of the day. Whitney did a great job demonstrating the car's functions to me, and helped me with the settings before I drove it home. I received a follow up call from her the next day - just checking in to make sure I was happy and to see if I had any questions. Then Chico phoned to let me know I qualified for a rebate, which was a nice surprise. When I stopped out to sign the new paperwork, I was greeted by name and made to feel like a special customer. I will definitely recommend both Whitney and Cincinnati Mini to others! More

Susan was very helpful in locating a MINI that had all of the features we wanted. She was very responsive to all of our communications and kept us updated regarding the arrival of our MINI at the dealership the features we wanted. She was very responsive to all of our communications and kept us updated regarding the arrival of our MINI at the dealership. Susan was very knowledgable about the MINI and all of it's features. More

I have had a wonderful experience ordering my new BMW with Chris!! I came to him recently (Chris worked with my husband, Bill Cordes, when Bill bought his BMW) when I was shopping for a new car. I hav with Chris!! I came to him recently (Chris worked with my husband, Bill Cordes, when Bill bought his BMW) when I was shopping for a new car. I have had two Saab convertibles and I have been very happy with both cars. Eventhough I had under 60,000 miles I was concerned that parts are "drying up" for Saabs since they have gone out of business. By the time I got to Chris I had pretty much narrowed my shopping down to BMW, and specifically the BMW 128 convertible. It replicated the size that I was comfortable with and it offers a peppy fun car that I thought I would enjoy driving. After meeting with Chris, he helped me recognize that to get the color combination that I wanted and to get the xenon headlights I would have to special order the car. Chris made the process so easy and he stayed on top of the order throughout so that I was able to pick up my car and head to Michigan for the summer right on schedule! I love my Bimmer! The ride is great, the performance at high speed is excellent, and the upgrade for me for hands free phone, satellite radio, and Pandora is a big plus. The seats are very comfortable and I love the look of my car. Many of our friends and family members have been awed by the color combination and the look of the car, and I feel the same. I would most definitely recommend Chris to others!! A happy customer! Paula Cordes More

Chris and The BMW Store made my new car purchase painless and easy. Chris followed my car through production and kept me in the loop. He even loaned a car to me to use while I waited for my new one. A gre and easy. Chris followed my car through production and kept me in the loop. He even loaned a car to me to use while I waited for my new one. A great experience. More

Julian is a very friendly person that is helpful in buying process. He made my expereince a pleasant one. He went beyond the usual to help with a custom delivery that really surprized my wife with he buying process. He made my expereince a pleasant one. He went beyond the usual to help with a custom delivery that really surprized my wife with her first BMW. Thank you. More

This is the type of an experience that every prospective buyer should have. It was about getting to know your customer. By getting to know your customer Jay was able to connect personally and professionally buyer should have. It was about getting to know your customer. By getting to know your customer Jay was able to connect personally and professionally. We talked about everything as well as my desire to purchase a Mini. As he found out more about my expectations, he was able to change the Mini model to the one that offered me the comfort and performance that would make me a satisfied long term customer. Great Car, Great Experience. ray sabbatine lexington, ky More