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The BMW Store
Cincinnati, OH
1,666 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,666 reviews
December 30, 2013
I had found the car I was interested after searching dealerships in the area. I emailed Susan who promptly got back to me regarding the car and price. Was at the store the next morning and it was sitt dealerships in the area. I emailed Susan who promptly got back to me regarding the car and price. Was at the store the next morning and it was sitting in front, ready for a test drive. Susan and Ric worked with me on price and trade and I felt like they were going the extra mile to make the deal happen. Chico was excellent as well, having all the paperwork prepared ahead of time so we were in and out of the finance office in less than ten minutes. A great team and a great experience. I also purchased some accessories (roof crossbars etc...) and was thrilled that they were in stock and no need to order. The parts department followed the same excellent service example. More
by Ionized
December 30, 2013
This is our second BMW purchase from The BMW Store and Julian in particular. At every turn in both experiences, they were professional, solution-oriented and had awesome customer service. They truly wor Julian in particular. At every turn in both experiences, they were professional, solution-oriented and had awesome customer service. They truly worked on my behalf to find the car I wanted, at the price I wanted and with an interest rate that I couldn't beat. I also live 3 hours away from the dealership and anytime service is needed, I can make an appointment and they meet over half way and bring me a courtesy car! That is tremendous and something that is very rare for dealer's to provide, especially the proximity they are driving to benefit me! Overall, this dealership is tremendous. They stand behind their brand and their customers. I would highly recommend them overall regardless of the type of vehicle you purchase. Thanks again and we'll be back when it's time to upgrade from this BMW More
by kristabooth
December 29, 2013
Dean was great to work with! He walked me through the entire process and answered all of my questions honestly. He followed up in a timely manner and kept me informed of updates to my car production. W entire process and answered all of my questions honestly. He followed up in a timely manner and kept me informed of updates to my car production. Would definitely return to the BMW Store and work with Dean again. Thank you for the great car buying experience. More
by ajyarter
Employees Worked With
December 28, 2013
Chris was great. He was incredibly responsive and provided all the details I needed to be comfortable with my first BMW. Provided great patience and necessary information we needed to make the decis provided all the details I needed to be comfortable with my first BMW. Provided great patience and necessary information we needed to make the decision to go with BMW. Thanks so much for a great experience. More
by llyman
Employees Worked With
Chris Lykins
December 27, 2013
I had the best car buying experience at BMW Store! They offer 5-star, exceptional customer service. Chris Lykins, Client Advisor was very helpful and informative. He exceeded my expectations by answering a offer 5-star, exceptional customer service. Chris Lykins, Client Advisor was very helpful and informative. He exceeded my expectations by answering all my questions; being attentive; and making the process so seamless. He is very knowledgeable of the features of the different models. I absolutely love my 320i. This is my first BMW. And I must say BMW is more than a car. It is an experience! More
by Terronwilson
December 26, 2013
The 5 series car I wanted was unusual and not available in the US; Susan and her manager Ric immediately checked for ordering those specs on a new car and had it made and delivered in 7 weeks, beautiful an in the US; Susan and her manager Ric immediately checked for ordering those specs on a new car and had it made and delivered in 7 weeks, beautiful and ready to drive away. Susan stayed in contact just enough to keep me informed, but not too much or too often. She and everyone at the dealership have been great to work with. Even as a new order I got a discount, and the manager added another discount that started after I ordered the car! The sales people including Susan have checked to make sure the car is performing well (by far the best car I have owned) and to make sure I understand all the details of the car, the idrive, etc. Thanks again for the whole experience, and the car. More
by rgreggfusenet
December 21, 2013
This was our first experience with BMW. It was the best car buying experience we have ever had. We were given plenty of time to test drive various models and Chris reviewed the numerous options on the mode car buying experience we have ever had. We were given plenty of time to test drive various models and Chris reviewed the numerous options on the model of our choice. I didn't feel the pressure to buy that I felt when making other car purchases. We spent more money on this car then any other car we've purchased but we were so comfortable with the car and the way Chris handled the transaction, it was really easy. Chris has been great following up with us to make sure we are happy and have all of our operational question answered. We are happy BMW store customers More
by cruisekid
December 18, 2013
Chris could not have been more helpful. He made sure that the whole process went smoothly, took the time to explain and demonstrate everything about the car and offered to meet with me again(knowing that aft the whole process went smoothly, took the time to explain and demonstrate everything about the car and offered to meet with me again(knowing that after driving the car for awhile I would have more questions!). I was very happy with my experience. More
by Scoutie
December 17, 2013
Dean was great the whole way through our experience. He Dean was great the whole way through our experience. He answered all of our questions straight forward with a matter of fact approach. He offered a Dean was great the whole way through our experience. He answered all of our questions straight forward with a matter of fact approach. He offered all options so that we could explore what would be best for our needs. In the end with Dean's guidance, I/we ended with the exact car we wanted, a car that is so much fun to drive and that is beautiful! More
by lynnlach04
December 11, 2013
Dean Stathes was a very friendly, knowledgeable and helpful. I did not feel any pressure to buy, he did not act as a salesperson, rather as an expert on this type of cars. All other staff that was invo helpful. I did not feel any pressure to buy, he did not act as a salesperson, rather as an expert on this type of cars. All other staff that was involved was also very friendly and easy to communicate. So far so good and I absolutely love my car! More
by allabask
