The BMW Store

Dean was great the whole way through our experience. He Dean was great the whole way through our experience. He answered all of our questions straight forward with a matter of fact approach. He offered a Dean was great the whole way through our experience. He answered all of our questions straight forward with a matter of fact approach. He offered all options so that we could explore what would be best for our needs. In the end with Dean's guidance, I/we ended with the exact car we wanted, a car that is so much fun to drive and that is beautiful! More

Dean Stathes was a very friendly, knowledgeable and helpful. I did not feel any pressure to buy, he did not act as a salesperson, rather as an expert on this type of cars. All other staff that was invo helpful. I did not feel any pressure to buy, he did not act as a salesperson, rather as an expert on this type of cars. All other staff that was involved was also very friendly and easy to communicate. So far so good and I absolutely love my car! More

Great buying experience, treated fairly and professionally at all times and with a minimum of hassle and inconvenience. Would definitely shop here again in the future. professionally at all times and with a minimum of hassle and inconvenience. Would definitely shop here again in the future. More

I purchased a 2011 BMW 328i. We located the car online and went to the BMW Store with the intent of purchasing. This is the 4th car I have purchased from the BMW Store. I am used to getting good service and went to the BMW Store with the intent of purchasing. This is the 4th car I have purchased from the BMW Store. I am used to getting good service so this is a bit of surprise to find myself writing this review. Locating a car was easy and the buying process was very easy as we paid cash. My disappointment is due to the quality of the work that was to be done to the care before I picked up the car. There were scratches that were to be buffed out of the car before I took delivery of the vehicle. The work was only satisfactory upon our taking delivery of the car. The car was to be detailed and cleaned before I took delivery. It appeared to me that the car had not been cleaned or detailed as there were makeup stains on on the steering wheel and other parts of the car. Also, there was a razor blade left on the shifter console when I picked up the car. This had been used to remove the window sticker and left in the car. It was as if the sales person didn't even check the car to see if the work had been done. Also at the time of delivery the sales person informed me at the that the tow hook cover could not be found for this car so he had to order it. It has been two weeks since I picked up my car and I have not received the part. Also, the day after I brought the car home the trunk latch did not work. I had to call and schedule a service call within a week of me picking up the car. The service tech told me this was an issue on these cars and that there was a recall out for this make and model. I would have appreciated the sales person looking up this information and informing me of any pending recalls prior to purchase, considering this was a CERTIFIED PREOWNED vehicle. I was disappointed in the overall process. More

Chris and the BMW team made looking for a new car simple. The customer service is unbeatable. The employees are friendly and accommodating. As for the car, nothing compares to a BMW. It's beautiful, drives g The customer service is unbeatable. The employees are friendly and accommodating. As for the car, nothing compares to a BMW. It's beautiful, drives great and is essentially maintenance free. My family has been buying cars from this dealership for over 10 years and will continue to do so in the future. You will not regret purchasing a car from them. More

After working for several weeks trying to find a car that would fit my needs a gave a call to The BMW Store in Cincinnati and was put in contact with Chris. Chris was very unconventional as he did tell me wh would fit my needs a gave a call to The BMW Store in Cincinnati and was put in contact with Chris. Chris was very unconventional as he did tell me what I should look for but asked me what I needed in a car. After I told him what I was in need of he then asked me what I wanted in a car which until then I wasn't aware that there was a difference. He never seemed pushy and wanted to make sure that I had information and options rather than just picking out a car for me. Well a few days later i walked away with a "new to me" car. I am very thankful for him and he made the process painless and I actually had fun buying the car. More

This is the fourth car I've purchased from the BMW store. Three of them were purchased from Paul. He works with integrity and I have been completely satisfied with my experience with the BMW Store a store. Three of them were purchased from Paul. He works with integrity and I have been completely satisfied with my experience with the BMW Store and Paul. More

I found the car that I was looking for online and I made a trip on a Saturday to look at the car. I found the team easy to work with and the process drama free. They gave me a fair price for my trade and a trip on a Saturday to look at the car. I found the team easy to work with and the process drama free. They gave me a fair price for my trade and after a friendly negotiation I was driving home in a 328i that had been certified by the dealer. My only negative was that the inventory had to be brought to me vs. allowing me to walk and review the cars in one place. I know that they're under some construction/modifications that will eliminate this in the future. All in all a good experience. More

Our sales person, Chris Lykins, was very professional and really took the time to go over all my options. i was new to leasing & he relly helped me understand the process and provided excellent service. really took the time to go over all my options. i was new to leasing & he relly helped me understand the process and provided excellent service. More

Great experience, was in constant communication. Even set aside the items I forgot in my trade in vehicle so I could just stop in and pick the up later aside the items I forgot in my trade in vehicle so I could just stop in and pick the up later More