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The BMW Store
Cincinnati, OH
1,653 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,653 reviews
May 04, 2013
This was my second car purchase from Paul Kolleck. He was very helpful to me as I determined whether or not to trade in my 7-series for a new 650i Gran Coupe. He was patient and good natured and worked was very helpful to me as I determined whether or not to trade in my 7-series for a new 650i Gran Coupe. He was patient and good natured and worked hard to get to the right price for me. Thanks! More
by Capouch
May 03, 2013
This is the second time I've worked with Paul to purchase a car. He was very helpful and worked with me to reach a great deal. Once I decided to move foward with the purchase, he accelerated getti purchase a car. He was very helpful and worked with me to reach a great deal. Once I decided to move foward with the purchase, he accelerated getting the paperwork done and the car cleaned up so I could take it home that day. Great experience overall. More
by dmgibson01
May 01, 2013
This is the third car I have bought from the BMW Store. Both the wonderful cars and great service keep me coming back. Dean Stathes was extremely nice and very helpful in pointing me to the right car, a n Both the wonderful cars and great service keep me coming back. Dean Stathes was extremely nice and very helpful in pointing me to the right car, a new X1. He was knowledgeable and answered all of my questions More
by gaskilmf
April 27, 2013
John Beam delivered the best customer experience I have had while looking for a new car. I would highly recommend him to family and friends. I will always consider driving 35 miles to the BMW Store in Ci had while looking for a new car. I would highly recommend him to family and friends. I will always consider driving 35 miles to the BMW Store in Cincinnati for all of my car needs. Sincerely, The Dierker Family More
by KaraDierker123
April 14, 2013
Darrin was informative and professional. We reviewed several cars and he was patient and knowledgable. He also arranged time with a mechanic to review my car. Great experience. several cars and he was patient and knowledgable. He also arranged time with a mechanic to review my car. Great experience. More
by Ferrando
Employees Worked With
Darrin Penrod
April 12, 2013
After driving Mercedes Benz for 40 years, I opted to investigate BMW when I was to replace my 2004 E-500 4W MB. I had previously looked at BMW a number of years ago but found that at that time BMW auto investigate BMW when I was to replace my 2004 E-500 4W MB. I had previously looked at BMW a number of years ago but found that at that time BMW automobiles mostly lacked automatic four wheel drive which I needed in the event of needing to be out late at night in the winter. I now find that BMW has X-Drive (BMW version of automatic four wheel drive) in almost all models. I dealt with Paul Kolleck upon the recommendation of neighbors who are BMW enthusiasts. My friends were right. Paul is very professional, patient, thoroughly informed and highly trained in the intricacies of the complex electronics, honest and reliable. My 550i-X Drive was delivered in record time. The BMW-USA website "Track Your Car" option was fun and exciting to check on daily. The car is a magnificant automobile which wants to strut its stuff all the time. Of course, the famous BMW roadability is far greated than any MB I ever owned. The electronics are still under study but I find it less daunting than I anticipated. Paul has been my willing tutor. It has been a long time since I enjoyed purchasing an automobile this much. EHM More
by millered09164686
April 09, 2013
I just bought my second BMW from the BMW Store and the price, delivery experience and expertise/knowledge of Chris Lykins and the team there are fantastic. I negotiate everything up front, and like no su price, delivery experience and expertise/knowledge of Chris Lykins and the team there are fantastic. I negotiate everything up front, and like no surprises at delivery. Everything foot to the penny and I was out the door in 45 minutes, and 40 of those minutes were learning about the cool features of the car with Chris. I will also say that my service advisor Tim Gabbard is the best I've dealt with anywhere - he serviced my prior BMW for 8 years and I surpassed expectations regularly (and we have a Mercedes and Lexus in the garage right now as well - their service departments play second fiddle to Tim and his team). I highly recommend BMW Store for a professional experience. These guys are "car guy" in the technical sense of the word, without the loathsome sales pressure tactics elsewhere. Top notch. More
by wildcatguy
Employees Worked With
Other Employees :
Chris Lykins (Sales) and Tim Gabbard (Service) are the absolute best I've dealt with anywhere., Chris Lykins, Eric Hensley, Tim Gabbard
April 09, 2013
Tim Gabbard was very helpful in deciding the type of car we were looking for. He introduced us to Chris Lykins in sales who was excellent in follow up and knowledge. Chris was very helpful in helping us bui we were looking for. He introduced us to Chris Lykins in sales who was excellent in follow up and knowledge. Chris was very helpful in helping us building the car my wife really wanted. Chris ordered the car and kept us abreast of its progress. The car was exactly the way we wanted and the as always the delivery was the icing on the cake. More
by jmpatton
Employees Worked With
Chris Lykins, Tim Gabbard, Chris Lykins, Tim Gabbard
April 05, 2013
We found Dean Stathes to be very thorough and patient with us during the purchase of our new BMW, as were all the others we dealt with. They were all very helpful to us when trying to locate the car we with us during the purchase of our new BMW, as were all the others we dealt with. They were all very helpful to us when trying to locate the car we wanted and if anything, "over delivered" on getting the car to us. I suspect the price was decent, but could be equaled elsewhere but it would be very difficult to find better folks to work with than those at the BMW Store. More
by rmorgenfeld
April 03, 2013
Chris was very good to deal with. Overall a great experience, fair price, and the car I really wanted. I would recommend Chris to others. experience, fair price, and the car I really wanted. I would recommend Chris to others. More
by Macey111
Employees Worked With
Chris Lynkins, Chris Lykins
