Jeremy Durbin

My experience was nothing but positive. I went in expecting the service and oil change to take the better part of the day and was pleased to find out I was able to pick up my vehicle withi I went in expecting the service and oil change to take the better part of the day and was pleased to find out I was able to pick up my vehicle within less than 3 hours. Jeremy made the process easy and was outstanding with communication on a hectic day that I was pressed for time. More

Print

Paul Kolleck and Susan ward provided excellent service. Would recommend them anytime. They covered all the bases. Would recommend them anytime. They covered all the bases. More

Print

Jeremy Is One of the Reasons I Keep Coming Back to The BMW Store! I want to take a moment to personally recognize Jeremy in the service department at The BMW Store. It's easy to leave a review when som BMW Store! I want to take a moment to personally recognize Jeremy in the service department at The BMW Store. It's easy to leave a review when something goes wrong, but I think it's just as important to recognize someone who consistently gets it right. Jeremy is one of those people who makes you feel like you're more than just another customer or service appointment. He genuinely cares about the people he works with, takes pride in what he does, and goes out of his way to make sure you're taken care of. Most recently, Jeremy helped with the service on my M3 Competition, and once again, he delivered the kind of experience that has earned my trust and loyalty. I never feel like I'm being rushed through the process or simply handed a set of keys and a bill. He takes the time to communicate, answer questions, and make sure I'm comfortable with everything. What stands out most to me is the relationship Jeremy has built with me as a customer. I know I can count on him, and that peace of mind means a lot when you're trusting someone with a vehicle you take pride in owning. I've purchased multiple BMWs from The BMW Store, including my recent i4, and while the vehicles themselves are certainly a reason I keep coming back, people like Jeremy are what truly make the difference. You can buy a BMW from a lot of places, but finding someone who takes a personal interest in making sure you're taken care of long after the sale is something special. Jeremy, I genuinely appreciate the way you do business, the pride you take in your work, and the way you treat me every time I come in. You've earned my trust, my respect, and my continued business. The BMW Store is fortunate to have you, and I'm fortunate to have someone I know I can count on when my vehicles need attention. Thank you for everything! More

Print

Outstanding Experience – Above and Beyond the Sale! I want to recognize George, Paul, and Jeremy at The BMW Store for an exceptional experience throughout the purchase of my new BMW i4, the trade of I want to recognize George, Paul, and Jeremy at The BMW Store for an exceptional experience throughout the purchase of my new BMW i4, the trade of my X3 M40i, and the service on my M3 Competition. What really stood out was that this wasn't simply about selling me another vehicle. Making the switch from a gasoline-powered BMW to an EV was a significant decision, especially considering I drive approximately 600 miles a week. Rather than just focusing on getting the deal done, they took the time to walk through the numbers, evaluate charging options, look at charging locations and routes, and even help calculate the potential operating cost savings based on my actual driving habits. That level of attention and willingness to educate a customer goes well beyond what I would consider a typical dealership experience. In many ways, it felt as much like mentoring someone through the transition to electric ownership as it did purchasing a vehicle. They also went out of their way to work with me on the trade value of my X3, which I originally purchased from them, and provided outstanding service on my M3 throughout the process. That consistency across sales, trade-in, and service says a lot about how they value their customers and build long-term relationships. I've owned several BMWs over the years, and I appreciate working with people who understand that purchasing a vehicle is about more than just the transaction. It's about trust, transparency, and taking care of the customer before, during, and after the sale. George, Paul, and Jeremy absolutely delivered on all three. This is the kind of experience that earns repeat business and customer loyalty. I couldn't be happier with my new i4 or the experience that got me into it. Highly recommend The BMW Store and this team! More

Print

I’ve been going to this dealership for years. They have always provided great customer service. I will continue to use them in the future. They have always provided great customer service. I will continue to use them in the future. More

Print

Scheduled to get car in for "recall" service work. Jeremy identified that service was on the horizon -so suggested i get that work done as well. (It saved me a trip in the near future). They also got Jeremy identified that service was on the horizon -so suggested i get that work done as well. (It saved me a trip in the near future). They also got the chip repaired that had occurred when car was in last year. Estimated a week to ten days. I had my car back in 3 days. Good communication. More

Print

We are extremely satisfied with the work Jeremy Durbin does on our BMW. 5 star communication with us and if he is not sure we did not understand he takes the time to explain, so awesome. Very quick to te does on our BMW. 5 star communication with us and if he is not sure we did not understand he takes the time to explain, so awesome. Very quick to text us and does not leave us hanging. Nice work , and cares about our vehicle like it his own More

Print

I was very unhappy with my most recent service I received. This has not been the case in the past. I brought my car in to be repaired but all that was done was to run some diagnostics. However, w received. This has not been the case in the past. I brought my car in to be repaired but all that was done was to run some diagnostics. However, when the test that was run identified no particular problem the service department declared that the car was fine without checking the original problem which triggered the service call to begin with. The car was throwing the same error message that I was originally getting before I was even home. I waited over 3 weeks for my service call. Now I have to wait another week to bring the car back in so it can be “fixed” again. I had even asked whether my original problem had been fixed and was told in a vague sort of way that it had when it was not. I am very disappointed. More

Print

I dropped my car off for scheduled maintenance. They completed the eork fastest than they predicted. I especially appreciate their video update sharing their visual inspection of the undercarriage They completed the eork fastest than they predicted. I especially appreciate their video update sharing their visual inspection of the undercarriage of my car. All was good and they share information about the amount of tire and brake wear. All of the people who helped me had pleasant, can-do attitudes. More

Print

Friendly and respectful. A pleasure to use when I need to bring my car in for service work. Keep up the good work! A pleasure to use when I need to bring my car in for service work. Keep up the good work! More

Print