Three County Volkswagen

There was a bit of a wait but over all the place was clean. The staff was helpful, friendly,and attentiveness was also at a premium. clean. The staff was helpful, friendly,and attentiveness was also at a premium. More

I was welcomed and treated with prompt attention as I took delivery of my new Passat. Thoroughly instructed on features and options. Financing was easy and most helpful also. took delivery of my new Passat. Thoroughly instructed on features and options. Financing was easy and most helpful also. More

Greg is amazing! took care of my overnight drop off. Called me in the morning to reconfirm what need to be done. And a couple of hours after the car was ready for pick up. Called me in the morning to reconfirm what need to be done. And a couple of hours after the car was ready for pick up. More

Very professional. Excellent customer service. I had my doubts but Mike Carbone - service consultant, put all my worries and concerns at ease. With the help of Jose, the mechanic who worked on my car, solv doubts but Mike Carbone - service consultant, put all my worries and concerns at ease. With the help of Jose, the mechanic who worked on my car, solved all of my issues and I will be forever grateful for their assistance. Thanks guys. More

Greg is always available with a smile and a "no problem." 😁 Thank goodness I have him, Matt and the entire service department as my neighbors! 😁 Thank goodness I have him, Matt and the entire service department as my neighbors! More

Great place, They take very good care of you.. Answered any questions I had and went that extra mile to satisfy me In what needed to be done. any questions I had and went that extra mile to satisfy me In what needed to be done. More

Quick, Efficient & Pleasant All of the associates here are so kind and help you with all of your needs. I needed a tire replaced or repaired and they took care of me the same day All of the associates here are so kind and help you with all of your needs. I needed a tire replaced or repaired and they took care of me the same day. I wasn't surprised with any other issues or random fees. Truly an awesome awesome establishment. More

Courteous The employees are so friendly here. From the car salesmen who guided me outside, to the two men at the service center, the man who gave me the paperwo The employees are so friendly here. From the car salesmen who guided me outside, to the two men at the service center, the man who gave me the paperwork and of course the lovely ladies I talked to on the phone; all of these people were friendly to me as it was my first time bringing my car here to service. They took care of the servicing and much more that my car need and all with a smile and constant updates via text. I appreciate all the time they took on me and my car and the fact that we were able to chat through texting made it much more convenient. I did not get a chance to use the shuttle service but the fact that they offered was very sweet and seems convenient as well. Thank you for everything! More

Great Service - Pricing Structure a bit Flawed Additional items were flagged for service. I also had an issue with the windshield washer not working. You would think since they are in there ANYWAY Additional items were flagged for service. I also had an issue with the windshield washer not working. You would think since they are in there ANYWAY that the labor part of the quote would be discounted, but no. So I got a $5 fuse plus a $120 labor charge. The same thing with the quote for the brake fluid flush and Power steering flush and brake pad installation. I ended up having to make plans to go elsewhere. More

I have purchased vehicles at this dealership and have only taken my 2012 Jetta there for all servicing. This latest experience was less than satisfactory for these reasons: when I called to make the ap only taken my 2012 Jetta there for all servicing. This latest experience was less than satisfactory for these reasons: when I called to make the appointment I was clear that I needed the car back as soon as possible. I was told service would open at 7 am the next day. I arrived early with only one person ahead of me and he was there for an oil change. I heard nothing and when I called 5 hours later I was told the car had not even been looked at. 2 hours after that I received a call telling me that the work was major, would need part(s) ordered, cost $2500, and would take several days. When I asked why so long I was told there was a shortage of technicians. It took a week and a half, cost $2658 and when I picked it up I was told the car might not have been washed and was offered a coupon so I could take it myself to the car wash. I declined. My rating(s) on the survey will reflect my experience. More