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Three County Volkswagen
Lyndhurst, NJ
2,136 Reviews
THREE COUNTY VOLKSWAGEN is THE premium VW dealership in NJ.
Our VW dealer is located in Bergen County, only 3 minutes from MetLife Stadium.
Three County Volkswagen, a premier VW dealership in Northern New Jersey has been in business for over 50 years. Our NJ Volkswagen dealership has been selling and servicing VW's and used cars in Essex, Bergen, Hudson & Passaic counties since 1965. We have always been family owned and are on our second generation of the Volkswagen dealership. Robert Senior was the original owner and Scott Senior is now running the business. At Three County VW, we pride ourselves on our very low employee turnover rate. We like our customers to always have a friendly face they recognize when they walk in the door. Three County Volkswagen believes in being active in the community. We have sponsored the July 4th celebration in Rutherford since 2004, as well as participated and sponsored various other community events. Some of the highlights of our community involvement have been sponsoring Lyndhurst Music under the Stars night as well as Lyndhurst High School.
What sets Three County VW apart from the other dealers is the extraordinary high customer satisfaction rate we achieve, despite having one of the largest VW service departments in the Northeast- Our Three County customers return again and again for the good service, hospitality and to be taken care of from beginning to end.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,136 reviews
November 12, 2021
All tasks complete in time allotted.Updates received. All tasks complete in time allotted. Updates received. All went well Everyone is always very helpful All tasks complete in time allotted. Updates received. All went well Everyone is always very helpful More
by BERTIE4977
Verified Customer
November 12, 2021
Matt and the service department are the best. Attentive, professional and courteous. The best service department for all your VW needs professional and courteous. The best service department for all your VW needs More
by ceecove
Employees Worked With
November 10, 2021
Fast and Great service, will definitely be coming back with my Jetta to this dealership! with my Jetta to this dealership! More
by ANYELINA.OGANDO
November 08, 2021
A service staff Ed helped me out with a quick fixed. Saved me alot of time! Much appreciated. But I advise the reception woman that picks up the phone to chill with tone in her voice. Remember you're th Saved me alot of time! Much appreciated. But I advise the reception woman that picks up the phone to chill with tone in her voice. Remember you're the first impression. More
by SEOJIWONG1
Employees Worked With
Ed
November 07, 2021
I am not very happy. I have a new car which I just bought in August. Something went wrong with it in September. This of course is not the dealer's fault and I don't blame them at all. However, the handling a in August. Something went wrong with it in September. This of course is not the dealer's fault and I don't blame them at all. However, the handling and communication of it is what I am a disappointed with. I had a 60 day check up appt. I was told that the part to fix the car was in and I could have it all done on the same day. When I came in, the parts were not there, so I wasted a day. How can they do a 60 day check up when clearly there is something wrong with the car. Then I called about a week later to see if the part had come in. Greg told me he is going to check and call me back. I never received a call back yet. I had to call again a week afterwards, and the part is still not there. They tell me they are going to call me when it comes in because it should be in this upcoming week. Let's see what happens. Communication is definitely lacking. More
by GCAMACHONJ
November 05, 2021
So, I called & set my original appointment on Oct 25th for Tue 11/2. I made it clear that my issue was with three of my tires continuously loosing pressure. I also made it very clear to the lady I had spo for Tue 11/2. I made it clear that my issue was with three of my tires continuously loosing pressure. I also made it very clear to the lady I had spoken to that I’d like to make sure in the event needed that at the very least 3 replacement tires would be in stock before my 11/2 visit so that I wouldn’t have to loose an additional day from work if I had to return for the tires the following day. Well, after looking up the tire size she confirmed the tires were in stock and assured me not to worry that she would have the tires put to the side for my visit on 11/2. Unfortunately during my visit on 11/2 I was told what I had feared, that I needed 3 new tires due to several pin hole leaks in addition to several screws which had damaged the tires. However to my surprise the tires were no longer in stock causing me to have to make an additional trip from Bayonne another time to have the tires replaced. This was absolutely unacceptable and super upsetting given my previous phone conversation with the lady from the service Dept. Fortunately, I was being helped by Mr. Ed Gonzalez who has to be by far the most kind, understanding & professional service rep I’ve ever had the pleasure of dealing with. He made it his business to regularly check in with me while I waited in the lounge and made sure I was comfortable & not in need of anything. The best part was that he wasn’t only that way with me. The entire time I was there I observed him be consistent with every single customer he came into contact with as well. Although this was the very first time meeting Ed out of my many visits, I’m absolutely certain Ed is & will continue to be an absolute asset to the Three County Volkswagen Service family. Lastly, although I was forced to have to return on another date to finally receive the replacement tires, I was no longer bitter & upset given Ed was now in charge of my matter and was communicating with me until the very end. It was an absolute pleasure being taken care of by Mr. Ed Gonzalez More
by EDGAR.SANCHEZ1013
Employees Worked With
Other Employees :
Mr. Ed Gonzalez
November 05, 2021
Great customer service. Initially they told me that it may take two weeks to fix my car but eventually my car was fixed in 2 days. Again, great customer service definitely recommend. may take two weeks to fix my car but eventually my car was fixed in 2 days. Again, great customer service definitely recommend. More
by V.VESHTAJ
Employees Worked With
November 03, 2021
I’ve always been pleased with the service at 3 County. Easy to get appointment. Friendly staff. Easy to get appointment. Friendly staff. More
by Maryanne
Employees Worked With
