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Three County Volkswagen
Lyndhurst, NJ
2,136 Reviews
THREE COUNTY VOLKSWAGEN is THE premium VW dealership in NJ.
Our VW dealer is located in Bergen County, only 3 minutes from MetLife Stadium.
Three County Volkswagen, a premier VW dealership in Northern New Jersey has been in business for over 50 years. Our NJ Volkswagen dealership has been selling and servicing VW's and used cars in Essex, Bergen, Hudson & Passaic counties since 1965. We have always been family owned and are on our second generation of the Volkswagen dealership. Robert Senior was the original owner and Scott Senior is now running the business. At Three County VW, we pride ourselves on our very low employee turnover rate. We like our customers to always have a friendly face they recognize when they walk in the door. Three County Volkswagen believes in being active in the community. We have sponsored the July 4th celebration in Rutherford since 2004, as well as participated and sponsored various other community events. Some of the highlights of our community involvement have been sponsoring Lyndhurst Music under the Stars night as well as Lyndhurst High School.
What sets Three County VW apart from the other dealers is the extraordinary high customer satisfaction rate we achieve, despite having one of the largest VW service departments in the Northeast- Our Three County customers return again and again for the good service, hospitality and to be taken care of from beginning to end.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,136 reviews
October 22, 2021
Pretty bad technicians and manager. They don't listen to your problems and keep the car for whole day and do nothing. Despite of sharing the problem they say all is good when they didn't even check why it's your problems and keep the car for whole day and do nothing. Despite of sharing the problem they say all is good when they didn't even check why it's happening and directly say contact Manufacturer for this issue. Despite of doing road test and showing the problem now they say it's with every car. Manager and Master technician are very bad and don't go there for anything. Smallest VW dealership with hardly any sales More
by Jack
October 21, 2021
Always great service, polite and very knowledgeable. The sales person was great; in fact everyone that I worked with was a pleasure to encounter. sales person was great; in fact everyone that I worked with was a pleasure to encounter. More
by TERRY.COTTER
Verified CustomerOctober 19, 2021
they were excellent and communicated very well with me at all times. i recommended for any service, all times. i recommended for any service, More
by VP
October 19, 2021
Everyone was so friendly and nice I would highly recommend them I was nervous but they made me feel comfortable recommend them I was nervous but they made me feel comfortable More
by PATTIE0411
Employees Worked With
October 19, 2021
Worst experience ever. I brought my car there on a Saturday just for an oil change and I did not get my car back until Monday. Matt who was my service provider never sent me a message to tell me my ca Saturday just for an oil change and I did not get my car back until Monday. Matt who was my service provider never sent me a message to tell me my car was ready, nor did I ever get a call from anyone to pick it up. When I went to pick up my car on Monday they tell me it’s covered under warranty and I did not have to pay for the oil change when preciously they swore it was not covered because I extended my lease. Now, my driver side won’t lock and they couldn’t give me an appointment until November unless I was willing to leave my car there until they can work on it. Also, when I called on Saturday after I received no call to pick up my car the sales representative who was still there refused to help me and left 5 minutes before 6:00 PM, which is when they close, when I said I was coming there to figure this out. I should of listened to everyone who told me never to take my car there. More
by itsro31
October 18, 2021
Absolutely horrific customer service, Matt the Service Manager should be ashamed of himself and Volkswagen should look into firing this fraud. No one wants to help with anything and everyone has a nasty a Manager should be ashamed of himself and Volkswagen should look into firing this fraud. No one wants to help with anything and everyone has a nasty attitude when I call. My car was there for well over 30 days and came back with mold in it. SMH. I’ve driven volkswagens and audis for the past 15 years and loved them but Matt put a bad taste in my mouth and I will forever tell everyone to boycott VW More
by Boss
October 18, 2021
They have no idea what customer service means very rude an unhelpful try another dealer an unhelpful try another dealer More
by BARTETTA
October 12, 2021
Thorough. Professional. Shows concern about the customer and service being provided. Will use location again for my service. and service being provided. Will use location again for my service. More
by KCOAC18732
October 12, 2021
Everyone was very helpful and resourceful in helping me get my new key; Thanks to everyone. get my new key; Thanks to everyone. More
by Firsttimevwbuyer
October 11, 2021
Very nice and went out of their way to make sure that my experience was a painless as possible. experience was a painless as possible. More
by NICOLER77
Employees Worked With
