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Tim Dahle Nissan Southtowne - Service Center
South Jordan, UT
58 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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58 Reviews of Tim Dahle Nissan Southtowne - Service Center
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December 03, 2016
Dishonest What dishonest people.. taking money from us, the parts guy hit my car in the service Bay, changing numbers and being completely dishonest. We made th What dishonest people.. taking money from us, the parts guy hit my car in the service Bay, changing numbers and being completely dishonest. We made the stupid decision to buy from them twice got screwed over twice and it's so unfortunate that even working with Steven Dahle got us screwed, Bill in finance, Martin in the glass Bay approving deals, and jd in the service Bay. Apparently they don't have people "qualified" people to work on the vehicles, the used car mechanic not only hit my vehicle but didn't do any oil change the two times I brought it, we would all assume it would be done buying it but we are wrong. They also sold us a vehicle that would not pass safety and emissions. Be very careful who you work with here. In fact it's illegal for a car dealership to sale cars that won't pass. So how many of you people that buy here think it really passed? If they do it to me won't they do it to you? More
by Beccatm
Employees Worked With
Steven Dahle, Bill , John Darhower
Helpful August 18, 2016
Terrible service! I went in to get my car worked on. They over quoted me and said it would take them way longer then it should to fix it. It's like they were trying to I went in to get my car worked on. They over quoted me and said it would take them way longer then it should to fix it. It's like they were trying to overcharge me because I'm a girl. But I'm not dumb. Nissans don't have expensive parts it's why I went with a Nissan. More
by Jen77
Employees Worked With
John Darhower
May 06, 2016
Great place! Whenever I come in, Steven is always so helpful! I've been thinking about trading in my car and he is so knowledgable of all the cars. Whenever I come in, Steven is always so helpful! I've been thinking about trading in my car and he is so knowledgable of all the cars. More
by Mmb12
Employees Worked With
Stephen Galaso
March 14, 2016
Cord was awesome to work with Cord was very easy and nice for me to work with. He answered all questions that I had and was very respectful. He did not pressure me or my husband Cord was very easy and nice for me to work with. He answered all questions that I had and was very respectful. He did not pressure me or my husband which was a good thing. More
by Mdjonzz
Employees Worked With
Nick in service dept, Cord Adams
February 17, 2016
Outstanding I have had great service with Nissan. Have purchased my last 2 vehicles with them. Always a positive experience. My last experience was handled very w I have had great service with Nissan. Have purchased my last 2 vehicles with them. Always a positive experience. My last experience was handled very well and I left very satisfied. I am thankful for the wonderful people I have had the pleasure to meet and work with. More
by Shahdad
Employees Worked With
Josh (service manager)
September 25, 2015
INCREDIBLE SERVICE!!!! I needed an oil and filter change, my tires rotated, and a scratch buffed out on my car. Stephen Galaso (my absolutely excellent salesman who sold me I needed an oil and filter change, my tires rotated, and a scratch buffed out on my car. Stephen Galaso (my absolutely excellent salesman who sold me my Rogue) connected me with an equally absolutely excellent Service Advisor, Joe Grotton. Joe took care of everything I needed done in the most timely manner possible. I usually dread taking my car in for service at dealerships because it seems like you always need to block out 3+ hours for the service to be done. I was in and out of the dealership in less that an hour with how quickly Joe worked on my car. He not only provided me with quick, excellent service, but he even ran my car through the car wash, so I when I got it back it was like receiving a brand new car again. The best part, was while I waited on my car, I was able to relax and watch TV, eat some delicious popcorn, and catch up with the wonderful salesmen and service guys that work there. They all remembered my from when I first bought my car and took 5 minutes out of their day to come say hi and catch up. THAT is excellent customer service! They all take the time to create personal relationships with their customers. THANK YOU, JOE & STEPHEN!!!!! Tim Dahle forever has my business and recommendation because of these two. Thank you, Joe for taking such great care of my Rogue! More
by hartline.s
Employees Worked With
Joe Grotton, Stephen Galaso
July 28, 2015
If you want no respect, this is your place! I was hesitant to do business with Tim Dahle Nissan in the first place, just because of the mixed reviews I got from friends and coworkers, but after I was hesitant to do business with Tim Dahle Nissan in the first place, just because of the mixed reviews I got from friends and coworkers, but after reading the reviews on here I decided to give it a shot. I brought my car in for new tires and an alignment and after waiting 20 minutes was greeted by Andy. He seemed like he was having a bad day so I decided to let his unfriendly-ness slide. I was given a ride to my place of employment by Dave, who just so happened to be one of the only kind people I encountered at this dealership, and was also picked up by him. When I got back to the dealership, it was a lot busier than before and I waited over 40 minutes before any of the service employees offered assistance. After I paid for my car (double the cost of what they told me it would be) I drove my car away and realized it was pulling hard to the right, just like it did before. I turned right around and came back to the dealership. After waiting for over an hour while they were checking what was wrong, they came back and told me they forgot to do the alignment the first time and I would have to come back another day because they didn't have time. After this day, I tried calling every day for a week to talk to Mark Tuttle, the service manager. Every time I called, I was either sent to voicemail or told he was busy. I came in one day to speak with him and the cashier (I do not know her name because she was not wearing a name tag, but she has blonde hair and is heavier set) told me to "get in line" and that "he doesn't have very much time for customers who just want free handouts". I was appalled. I walked out of the door and took my business elsewhere. More
by anderson737
Employees Worked With
Mark Tuttle
June 15, 2015
AWESOME experience every time. I stopped in without an appointment for service on my jeep. Greeted promptly and adviser really took the time to understand my concerns. He didn't try I stopped in without an appointment for service on my jeep. Greeted promptly and adviser really took the time to understand my concerns. He didn't try to sale me service I didn't need and was not pushy. After my information was taken I was escorted to there lounge. There lounge area was very comfortable, they had free wifi, free coffee and even a soda machine. My advisor came back after a short time and reported the findings of my jeep. There were some items to address in the future that would be needed that I had time to prepare for. I love the fact that they didn't try to sale me a bunch of stuff I didn't need. My adviser told me he would come get my just as soon as they were done. A short time later he walked me to the cashiers desk and went over my paper work. I really feel like they went the extra mile to help me maintain my vehicle. After I was finished they walked me to my car, that they had pulled up front of they building, owe and they even washed it to! Thank for the great service you guys ROCK! More
by AwesomeJeep1
Employees Worked With
Mark Tuttle, John Darhower
May 29, 2015
TRIANED TO BLAME THE CUSTOMER I am not one to take time to write reviews, but this is the second time the Nissan has driven me to write a bad review. The first one was after the sa I am not one to take time to write reviews, but this is the second time the Nissan has driven me to write a bad review. The first one was after the salesman who sold me the car called yelled and threatened me for giving him 4 out of 5 stars….. How dare I not give him a perfect review. I stopped using that Nissan dealership and have been bring my Leaf to Tim Dahle Southtowne for service. Being a new leaf I have only brought it in 2 times both times I have had serious issues, thus this review. But unfortunately, as much as I like Nissan cars, it seems that owning one means being treating like a sub-human for the entire ownership of the car by the people who represent Nissan at the dealerships. The first time I made an appointment to have my tires rotated, which took 2 hours… After sitting around for 1.5 hours a salesman noticed that I had been there a long time and asked what I was in for, told him, and next thing I now they were working on my car and it was finished in 30 minutes. Finished but with the front license plat completely bent out of shape, I am guessing from the car wash. It so bent I had to take it off in the parking lot and straighten it out. I could of asked them to do it, but I didn’t want to wait another hour. This time the car, which has under 7000 miles, started making a weird noise at low speeds, so I made an appointment 5 days ahead of time, took xxxxxx that I could bring the car in. I left work early and drove to the other side of town 5 minutes early for my appointment. When I arrived I was informed that they could not service my car because it was too late in the day… I made an appointment for the time that I arrived, shouldn’t of they told me that it was too late, or not let me make the appointment for that time? So I asked if I could leave and have it worked on the next day, at which point they informed they couldn’t because they were already booked. They also informed me that it was my fault for expecting to be serviced. According to them that is not what an appointment means. Their definition of an appointment is you can show up and might get your car serviced if they aren’t working on someone else car. They then proceeded to make it sound like it was my fault for expecting to have my car service and that it is rude of me to show up at my appointed time and to have my car worked on. They couldn’t control that they were working on another car at the time and I should not have an issue that they are turning me away. I THINK NISSAN TRAINS TO COVER UP MISTAKES BY PUSHING THE BLAMING ON THE CUSTOMER. I then asked them why they can’t push people the next day back like they expect me to be ok with, and they told me they couldn’t because those people had appointments, which again is what I had. They then proceeded to ask if I wanted to make an appointment for next week? Really, so I can go out of my way to bring my car in to be serviced and be turned away again? I hope the problem isn’t something serious!! Anyways think before buying a Nissan. The cars might be nice, but it is not worth being treated like crap for the entire ownership of the vehicle, at least that is how it seems to be in the SLC valley. More
by Leaf Driver
Employees Worked With
Mark Tuttle, John Darhower
March 02, 2015
service southtown In November 2014 I went to get and oil change on my car, I was a little confuse at first cause they change locations. I went there and at first they j In November 2014 I went to get and oil change on my car, I was a little confuse at first cause they change locations. I went there and at first they just look at me weird, told me to go sit down and they will call me when my car was gonna be ready. So I ask them don't you need the keys to service my car? They apologize and finally took my name down, did the oil change and stuff. I don't know, if the whole crew were having a bad day or something long story short, I paid for the oil change, as I was leaving I notice a noise in my car, and later on I notice they forgot to put the oil cap on my car, and every time I take it to them, my car makes a weird noise. I drove all the way from Nevada cause the only nissna dealer close to me are in Utah. I haven't had pleasant experiences on the Nissan dealers tried 3 so far, the one in salt lake, they overfill my car with oil, so I was having problems, and now this one forgeting my oil cap, car was licking, smelling like something was burned. Definately not going back to this dealership it suppose to be number 1 and the Job they did to my car was horrible, also felt like they treated me like crap. Maybe they were having a bad day or just didn't care I could of died cause my car almost got set on fire driving back home. Well maybe it was just bad luck who knows. More
by latin8589
Employees Worked With
I don't remember the employees
