Back

Tim Lally Chevrolet

Warrensville Hts, OH

4.7
1,305 Reviews
Family owned and operated, Tim Lally Chevrolet stands out as your best choice for a customer focused and customer led vehicle shopping, buying, and service experience. Unique among the big, impersonal big box dealer stores in the area, Tim Lally is family owned and operated. What does that mean? It means that a member of the Lally family is almost always on site and focused on continuing their four generation legacy of delivering an ethical, enjoyable, and outstanding customer experience. And when it comes to Tim Lally Chevrolet, everyone is "Tim". Everyone from the person making sure the facility is clean, safe, and comfortable to owner Mike Lally himself is empowered to make things right for you.
Contact Dealership

24999 Miles Rd

Warrensville Hts, OH

44128

Directions

By Type

Showing 1,305 reviews

July 15, 2020

Matt Frost made the purchase of my 2020 Camaro a great experience. He is an excellent sales rep and helped me through every step and made the car buying process easy! This purchase was an online order and More

by BeatriceR.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Frost
July 14, 2020

I will never purchase another vehicle from tim lally or use its services, I been dealt unfairly by it service manager and I believe they are dealing monetarily for themselves and squeezing money erroneousl More

by Clint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry Jablonski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Nagy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department manager , Stephanie Malfara, John Kuivila
July 11, 2020

Matt was extremely helpful. Not at all pushy. Matt/dealership made us feel like we were the only ones buying a car that day. Thanks More

by Chriscross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Jablonski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Frost
Jul 11, 2020 -

Tim Lally Chevrolet responded

Thank you for letting us help you with your new vehicle! It was very thoughtful of you to commend the efforts of Matt, Henry and the team by name. Now our focus gets to be on being your partner in a great ownership experience!

July 02, 2020

June30 2020,l had a great car buying experience with mr.devin Lindsey..no pressure he was very professional..l trust this guy no games.. More

by Big truck
Recommend Dealer
Yes
Employees Worked With
Devin Lindsey
June 22, 2020

I am unhappy I need to return my lease you’re saying there’s nothing I can do I just got it two days ago it is not the same vehicle they said it would be there’s stuff that’s not in it it was supposed t More

by adam.racy
Recommend Dealer
Yes
Employees Worked With
Mathew Frost
June 06, 2020

Was a good dealership at one time Worst dealership. Was good at one time, leased 2 cars from them, went back for a third, was there for 3 hours and got nowhere. We had Brenda a sales More

by Gregory Peck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry Jablonski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Milliner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2020 -

Tim Lally Chevrolet responded

Ouch! As we tried to explain during your time here, we are very frustrated with some software issues we are having with a new vendor. We regret that it negatively impacted your visit. Though we have updated your records accordingly, General Motors' marketing division may continue to send you offers, many of which may carry our name as a franchised dealer. We apologize in advance for any confusion.

June 05, 2020

Matt was very attentive to all of my concerns and answered all of my questions. Also did a recheck of the suspension system before purchasing. More

by bellkim02
Recommend Dealer
Yes
Employees Worked With
Jeff Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Lally, Devin Lindsey, Mathew Frost
June 04, 2020

Excellent customer service!! Mathew was awesome! Really took the time to explain everything I needed to know about my purchase! He made my car shopping experience go so smooth! He is the best! More

by Jakeshia
Recommend Dealer
Yes
Employees Worked With
Mathew Frost
April 18, 2020

Pleasurable, Respectful & Equitable I recently purchased a new vehicle from Tim Lally. I found the Tim Lally salesperson to be transparent, fair, respectful, informative, responsive and More

by Happy Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Paolella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2020

Attention paid to ME (the customer). Great place! Immediate attention ! Both John Case and Jeff Novak were very helpful and attentive to MY needs. Will go back to them for sure More

by JoeyG2019
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Case
...
61
...