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Tim Lally Chevrolet - Service Center

Warrensville Hts, OH

4.6
435 Reviews

435 Reviews of Tim Lally Chevrolet - Service Center

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October 17, 2024

The tech was very respectful kept me aware of what was going on with service More

by BSULLIVAN1058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Rininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

Good customer service, friendly, proficient, and knowledge of car repairs. Explanation of expense, great job More

by EFREEMAN44114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Rininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill payment person was very pleasant, friendly
October 15, 2024

Took four working days for an oil change and info on a check egine light More

by ashive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Rininger
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2024

Benjamin was very professional and prompt. He meet me as I pulled up for service and addressed all of my vehicle needs. I would recommend you keep that guy and give him a pay raise. More

by JKING3616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
October 13, 2024

The service was great! I will definitely recommend and will be. back. Thank you so much for the experience. More

by lunettaclark
Recommend Dealer
Yes
Employees Worked With
Sean Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

i was very satisfied with the speed of my service and sean, my service adviser More

by petevette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

My "Check Engine" light was on for my 2016 Corvette. It was fixed the first tmie I brought it into the service department but within a few days the light came back on. When I returned technician discove More

by boblhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2024

Matt, Jane and the entire service crew are great and very accommodating. The service writers always greet me, even if they're not handling my appointment that day. More

by MFRATUS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

It’s okay but could definitely use some customer service improvements! Good Customer service is a must in order for the business to thrive. Therefore more focus needs to be added in this area! Great Cust More

by elw1860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Lally
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Mulhall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Rininger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Grambo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Tim Lally Chevrolet responded

Hello, I'm sorry to hear that your recent experience with our business did not meet your expectations. We would like the opportunity to find out how we can better assist you in the future. If you are willing, I can be reached directly at 440-232-2000 EXT. 1020. Sincerely, Ashley Mulhall CustomerCare@TimLally.com

October 10, 2024

I was taken aback when I learned that the cost to repair my tire was more than $50. My tire had a nail in it. The explanation about the cost was difficult to comprehend the markup was overwhelming. I coul More

by BNEWSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Myers in Sales.
Oct 11, 2024 -

Tim Lally Chevrolet responded

We strive to offer fair and competitive pricing, but we understand that perceptions can vary. If you are a GM rewards member you do have the option to utilize your rewards points towards Service, Sales & Parts. It is free to join. Please visit MyGMRewards.com to sign up! If there is anything we can assist you with in the future, please let us know. Sincerely, Ashley Mulhall CustomerCare@TimLally.com

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