Sean Holmes

I have had my vehicle in for the same issue 2x in the last 10 mos and within 1 week of 2nd visit the issue resurfaced. First time they had it for over a week. Second time I took it in they quoted me 1.5 last 10 mos and within 1 week of 2nd visit the issue resurfaced. First time they had it for over a week. Second time I took it in they quoted me 1.5 hrs to diagnose and I was there for over 3 hours. First visit cost me $500. Second cost me $300 and I had to fight to have diagnosis fee waived due to misdiagnosis the first go round. Quote for repairs after second visit was an $800 part and $3k in labor. Took it to another service dept for a second opinion and my issue was resolved for $1600. The service dept that resolved the issue said that Lally misdiagnosed again and if I would have moved forward with their quote I would have had the exact same issue again within 6mos bc their diagnosis was wrong. Sean was polite and empathetic but other than that I had a terrible experience with Tim Lally Chevy. I would not recommend them for purchase or service to anyone. More

by LEAHBURNS417 Verified Customer Verified Customer

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Very good efficient on time pleasant workers not a long wait will recommend to anyone wait will recommend to anyone More

by smorris0534 Verified Customer Verified Customer

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She was sweet and friendly with welcoming energy. She communicated effectively and engaged with everyone. She communicated effectively and engaged with everyone. More

by carminayancey Verified Customer Verified Customer

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