Tom Gill Chevrolet

Horrible customer service. Some "business of character" I have been given the run around for two months by two different people about my satisfaction and questions I had concerning my last [and final] visit I have been given the run around for two months by two different people about my satisfaction and questions I had concerning my last [and final] visit. I have taken my car there on more than one occasion, and everything was fine. Then I take it in february and suddenly EVERYTHING is wrong with it and they want me to pay hundreds of dollars to fix it. I have only had the car a year, and it only takes me to and from work or to the store, so it's not like I'm working the thing to death. You can't tell me alllllll of these problems arose in a year, and since they couldn't have, these problems should've been taken care of before it was put on the lot to be sold. They called to do a satisfaction survey, and I've sent emails. They obviously don't care about satisfaction so why even bother? It's EXTREMELY rude to read a customer's email and NOT reply to their questions. I am no longer taking my car there for service, and I'm ashamed to say I even bought a car from them. More

Camaro advertised for $ 39,000 all over the internet, except one of thier own websites. And when I called about it, "sir are you interested in that model in that price range. I said NO that car. She said except one of thier own websites. And when I called about it, "sir are you interested in that model in that price range. I said NO that car. She said well sir you are aware there are some modifications to that car I said yes thats why I am interested she said oh ,well the actual price is 58,000 Bait and Switch dealer beware???? This could be occuring. I will give them the chance to correct it in all fairness.But thats up to them we shall see. 48 hours I will report back Ladies and Gentleman.STAY TUNED FOR AS THE WHEELS TURN.. More

We went to purchase a vehicle that we already knew that we wanted prior to arriving at the lot. We had to have a vehicle that fit more people prior to a trip that we were making and this made us less cauti we wanted prior to arriving at the lot. We had to have a vehicle that fit more people prior to a trip that we were making and this made us less cautious than we usually are. Add to that, that we had our child with us due to not having family in the area to help babysit. This all made the wool easy to be pulled over our eyes, and that is our fault, however, it doesn't change the shadiness of this company. We were told that they took three thousand off the sale price so that it would meet our monthly budget needs, after three and a half hours we finally went to the back to sign papers. We had a child who was getting fussy after all this time so we did not review all the paperwork as we should have, we just signed. But in reviewing legal stipulations they should have went over the sale with us, not merely asked us to sign. Upon coming home we realized that they had never taken off the $3,000.00, we called about it and they were "unable to help" also, we realized the front tires already needed replaced they were "sorry but that would cost too much" (when approached about this after sale). They have in no way tried to redeem themselves or admit to the shady process that occurred. We know that it was our fault for being in a hurry to buy a vehicle and we shouldn't have brought our child with us (lesson learned) but we still feel we were definitely taken advantage of. We will never shop here in the future! More

Went there with my son Sunday 2/16/14 to purchase a 2008 Chevy truck shown on their web site, they didn't have much information about the truck but it seemed to be a nice truck with a few minor issues. The Chevy truck shown on their web site, they didn't have much information about the truck but it seemed to be a nice truck with a few minor issues. The sales person wouldn'tor couldn't answer many questions their sale or loan person agreed to fix a couple items but after signing and purchasing the truck they didn't include fixing the check engine light and we didn't know it only had one key and key pad. Called them back the next day and they said they could get a price for making another key, you would think they would make things right after spending over twenty thousand for a truck they refused to fix engine light and make a spare key. It took over six hours to get the deal completed and still only a forth of a tank in fuel. I was planning to go back in the summer and purchase another vehicle for my wife but I'll never deal with them again, they're greedy and won't try to make things right. Might be better on a new vehicle but I won't go there. More

I had my car towed there Monday morning around 9am. I was on my way to work when I heard a pop and was surrounded with what seemed like smoke. I pulled over immediately and stopped the car. After havin was on my way to work when I heard a pop and was surrounded with what seemed like smoke. I pulled over immediately and stopped the car. After having it checked by the local fire department, I was informed it was more steam than smoke. At that time I requested a tow to the Florence location. I’ve purchased three vehicles from Tom Gill, used their service department previously for warranty repairs and used their body shop twice. I thought their shop would do a decent job and that they would be honest. However, I realized over a day later that I was sadly mistaken. I was very specific about what happened and I would guess that it was the radiator/cooling system. They had the car the entire day Monday. I heard nothing other than they were looking at it and it would cost $90 to evaluate the car. I said that was ok. Then Tuesday morning I was called about 8 am and was told by Chris, “we’ve looked at your car and it isn’t as bad as we thought it would be. It needs an elbow on one side and we’ll replace the other side too. Plus, the belt was damaged so we’ll replace that.” He stated it would be about $500. I asked if that included towing and he stated it would not, that towing would be an extra $70. Although I thought this estimate was a bit high, I was willing to pay it to get a working car back within the day. About 2:30pm, I was called and told they now needed to charge $1300 to replace the radiator and thermostat. The radiator at KOI was $157 and the thermostat was $7. The $1300 price seemed incredible. I called back and stated that was too high and they could leave the car in the lot and I would have it towed elsewhere. I understood they had assessed the car (even though their assessment was incorrect). I was happily willing to pay the $70 tow, the $90 evaluation and possibly a little more for the belt and some labor. I will be perfectly honest, I thought I was being more than fair. They had been working on the radiator for three hours and didn’t think to open the cap to make sure it did not need to be replaced. Frankly, even I know this doesn’t seem right. At that point, I was told that I would have to pay $552 to get my car back. Now, I was told it would only cost $500 to fix, but then told I’d have to pay $552 for an incomplete job? I refused this and stated it wasn’t right. Then I spent the next hour going back and forth about this incident with Chris and Matt. To be clear, I wasn’t asking not to pay anything, but there is no reason I should have to pay for the entire service when it wasn’t completed and it didn’t fix the problem they stated it would. The fact of the matter is that they diagnosed the problem incorrectly, I should not be responsible for that. Then they began to tell me there would probably be other things wrong, but they couldn’t tell what until I authorized this fix. I understand things can be discovered while a technician is working on it; however it should be something unrelated to what they stated they were fixing. The reality is that the tech worked on the radiator for three hours putting on “boots”, but didn’t think to actually evaluate the radiator before doing so. Frankly, this situation disgusts me and I’d rather pay someone more than what I would pay Tom Gill based on principle alone. I’m paying the $475 (lowered after a very lengthy discussion) to get my car off Tom Gill's lot since it’s currently being held hostage. To top this off, we called and asked to pay via phone and have the car set aside for our towing company. The receptionist was rude and condesending. I would like to say that the two women I spoke with to make my appointment and arrange the first tow were very pleasent at that time. It was only when we wanted to pay and get this ordeal over with, that the tone of the receptionist was different. I do not know if this was a different person than the one I made my original appointment with. I have given a substantial amount of business to Tom Gill over the last decade. I purchased a Cavalier in 2002 for $10K, I purchased a Silverado in 2006 for $21K and my Grand Prix in 2007 for $18K. I’ve used the body shop twice and the service shop a couple times as well: NEVER AGAIN. I planned on buying another car within the next two years; however I will not be purchasing one from Tom Gill. Nor will I recommend Tom Gill to my family and friends, I will ensure they know of this situation when they are considering their next purchase. More

I've used Tom Gill for all of my service and every time it is a positive experience. Just recently I had my car in the body shop because someone rear-ended me. The quality of work was excellent. I time it is a positive experience. Just recently I had my car in the body shop because someone rear-ended me. The quality of work was excellent. I am a rock climber so my car stays muddy and dirty inside and out all spring long. I knew that they would have to wash it to do the body work but much to my surprise they vacuumed it too! Just that little extra touch of service makes you leaving there with a smile and it also keeps a customer. I would highly recommend this dealership. More

I'm an owner of 3 Chevrolets.- A 2006 Trailblazer, 2011 Cruze, & 2011 Camaro. Horrible experience x 2 with Tom Gill Service 1st experience - they scratched the hood on my Camaro when I took it i 2011 Cruze, & 2011 Camaro. Horrible experience x 2 with Tom Gill Service 1st experience - they scratched the hood on my Camaro when I took it in for an oil change. They refused to address my complaint after I pointed it out to them as soon as I picked up my car.. 2nd experience - they did not fulfill a service issue because they didn't spend enough time analyzing it. I had an intermittent chirping sound coming from my AC/Heater blower fan. This was a known problem from other Camaro owners. It was also documented on Chevy recalls. I had recorded video of the issue for their review. The service advisor, Mr. Monday, stated this problem was normal. I'm taking my business elsewhere. More

Tom Gill has always served our family well! We just recently purchased a 2013 Chevy Camaro and 2013 Chevy Malibu. These are our fourth and fifth vehicles purchased from them. They have always treated u recently purchased a 2013 Chevy Camaro and 2013 Chevy Malibu. These are our fourth and fifth vehicles purchased from them. They have always treated us very well! We recommend all of our family and friends to this dealership! More