Tom Gill Chevrolet - Service Center

Warning: Never go to Tom Gill for customer service!! Thank you Tom Gill and your service. Not only have we been without our family vehicle for two months because of the recall on GM's but we dropped our Thank you Tom Gill and your service. Not only have we been without our family vehicle for two months because of the recall on GM's but we dropped our car off with a working battery only to be called and told we had to pay $180.00 for a new one. They claimed it was because it sat for two months and they are not responsible for the issue with the battery because of the car sitting. So let me get this through my head. Your company recalled our car. So you gave us a rental that was another GM product. That car was recalled. Then we received a call that the car was finished only to be called back two days later asking us to bring our car in to be fixed. THEY COULDN'T FIND OUR CAR ON THE LOT. Now they want us to pay $180.00 to replace the battery. It sat for two months because of the recall. I was told by Jeanie that "it is not our responsibility, we are not GM and we didn't make the car". Wonderful customer service Tom Gill. It is a great way to treat your customers. When you got our car the battery was fine but when we get it back it is not, only after you have had it for two months. Great job blaming the customer and inconveniencing them more even after the recall. I hope all who read this know this is not the dealership you should deal with if you want one to take responsibility for the mistakes made by the products they sell. I mean seriously, after all of the issue you have an opportunity to go the extra 100 ft in this situation and chose not to. More

Best Service Advisor Rex gives the best service! He explains everything & his word is golden. Always a gentleman! Trust him implicitly. He makes sure work is done, & keeps Rex gives the best service! He explains everything & his word is golden. Always a gentleman! Trust him implicitly. He makes sure work is done, & keeps us informed. More

Good customer service My sales rep, Julian C. was extraordinary. He kept in touch with me until he found a deal that worked for me. I left without feeling swindled. I would My sales rep, Julian C. was extraordinary. He kept in touch with me until he found a deal that worked for me. I left without feeling swindled. I would definitely send him business. However, the service team is not as pleasant to work with. More

customer Tony in service is the greatest he is always very polite and professional. He knows us by name and he's always sincere and friendly Tony in service is the greatest he is always very polite and professional. He knows us by name and he's always sincere and friendly More

Nonresponsive, no follow-up communication, lack of interest They sent me a card about the recall for my Cobalt ignition replacement. I called on a Monday to schedule an appointment to get it fixed. I was twice They sent me a card about the recall for my Cobalt ignition replacement. I called on a Monday to schedule an appointment to get it fixed. I was twice routed to an answering machine and left a message. Later in the day, I finally reached a live human and was told the man handling the Cobalt recalls would call me back within 24-48 hours. Okay, Wednesday came and went, no call. It's now Thursday;72 hours later I call and once again get only voicemail at the service department. I inform them that 72 hours is unacceptable and if they don't need the business, they could at least let me know, otherwise I'll be forced to go to another Chevy service as I don't feel they're being responsive in a timely manner. Guess what? No return call. I'm amazed they have customers - probably only because of location convenience!!! Never will I have any further dealings with them! Apparently after reading other reviews elsewhere this is their modus operandi. Pitiful. More

Best purchasing experience ever! Best experience ever with buying a car. Falica greeted me right away with her sweet personality to start off the positive experience .She was knowledg Best experience ever with buying a car. Falica greeted me right away with her sweet personality to start off the positive experience .She was knowledgeable on the mechanics of the vehicle and helped me decide btw 2 vehicle after listening to my needs. In addition, I really enjoyed having a female helping me which was different but honestly muc more comfortable. I definitely will save her contract information for any future vehicles purchases. More

Tony Humbert is the only reason I take my car to Tom Gill I purchased my car in 2010 from Tom Gill. I continue to use their service department because of Tony. He is always pleasant and has always been honest I purchased my car in 2010 from Tom Gill. I continue to use their service department because of Tony. He is always pleasant and has always been honest with me. He goes out of his way to make my experience the best every time I come in there. I am not very car savvy and Tony always gives me all my options in terms I can understand. I always know my car is in great hands when I turn it over to Tony and his guys. My car has always come out in the expected time and pricing has always been very reasonable. In fact, I'm due for an oil change soon and can't wait to take my car in so it's ready to go for our vacation. That way I will have a worry free trip knowing Tony just looked over my car and gave it the thumbs up! More

my experience I like the friendliness of the sales associate who worked with both times I have a bought my car, also I like that he didn't hassle/push me into buyin I like the friendliness of the sales associate who worked with both times I have a bought my car, also I like that he didn't hassle/push me into buying a car and that he was always up front with me when it comes to buying a car. I do not like the service dept at tom gill, certain workers in that department are rude and not helpful at all. That department is only interested in getting money rather than fulfilling the customers needs. I understand that its a business and they need to make money but it shouldn't only be about money to them. I recommend people to go see the sales associate who has worked with me each time I've been there, but I do not recommend people to get their cars fixed/or maintenance done at the service department at tom gill. More

Great Job I recently took my 2013 Camaro to Tom Gill Chevrolet for service. I found the staff to be highly professional and welcoming, and the environment to b I recently took my 2013 Camaro to Tom Gill Chevrolet for service. I found the staff to be highly professional and welcoming, and the environment to be clean. Michael Monday was my service rep and was highly knowledgeable. He was able to clearly communicate what the issue was and my options for resolving it. During the repair process, he kept me updated and when I picked the my car up, all repairs were complete and my issue was resolved. In my opinion, it doesn't get much better than that. Go Tom Gill and ask for Michael Monday. More

Horrible customer service. Some "business of character" I have been given the run around for two months by two different people about my satisfaction and questions I had concerning my last [and final] visit I have been given the run around for two months by two different people about my satisfaction and questions I had concerning my last [and final] visit. I have taken my car there on more than one occasion, and everything was fine. Then I take it in february and suddenly EVERYTHING is wrong with it and they want me to pay hundreds of dollars to fix it. I have only had the car a year, and it only takes me to and from work or to the store, so it's not like I'm working the thing to death. You can't tell me alllllll of these problems arose in a year, and since they couldn't have, these problems should've been taken care of before it was put on the lot to be sold. They called to do a satisfaction survey, and I've sent emails. They obviously don't care about satisfaction so why even bother? It's EXTREMELY rude to read a customer's email and NOT reply to their questions. I am no longer taking my car there for service, and I'm ashamed to say I even bought a car from them. More