Tom Gill Chevrolet - Service Center

Taken advantage of. I didn’t even wanna give one star but I had to pick one. I was on my way from Dayton Ohio to Greenville Tennessee and my Chevy Cruz broke down. I was I didn’t even wanna give one star but I had to pick one. I was on my way from Dayton Ohio to Greenville Tennessee and my Chevy Cruz broke down. I was very grateful that they told me they could fit me in. They also told me that travelers get first priority and I got there at 830am. Left at 2pm. No one ever came to say hey it is going to take a little longer something came up with the car before you or what ever happened. When the service writer finally came to tell me that my repairs would cost 600 dollars I felt like they pulled one over on me because I was traveling and they knew that and I had no other choice but to pay that price or be stuck there. I got ahold of another dealership and they told me the part costs 100 dollars and labor was 200. So I had to pay 300 dollars extra for what. I feel like I was taken advantage of because they knew I had no other option but to pay the price so I could go. I am a single woman who was traveling and I believe that this dealership took full advantage of that. Also when the service writer would come out to tell other people their cars were ready he would t even make eye contact with me. All I wanted was some sort of acknowledgement. After three hours I would of thought I would of got some word but no word till noon. After I saw about 15 people come and go. I will never go back here nor when I have friends who want or need service in the area. I will advise them to go else where. More

Great all around My check engine light came on over the weekend, so I looked up the nearest dealership in Northern Ky since we just moved here. I came across Tom Gill My check engine light came on over the weekend, so I looked up the nearest dealership in Northern Ky since we just moved here. I came across Tom Gill Chevy and made an appointment online...which was very easy. I was scheduled in with Craig for 10am. I showed up early hoping that I could get squeezed in early since it was a work day. No problem. They brought my car in to the bay and started right away. Craig was very nice and asked me questions about what was going on with my car. Told me how long it might take and then brought me over the waiting area. The waiting area was very comfortable. I had a place to work, which was nice and quite. There is even a cafe type of area, which I had lunch at. The gentleman working in the cafe was so very nice as well! The service here was top notch all the way around. Highly recommend. I hope to purchase my new car from here when the time is right. More

Poor customer care I was unable to secure an appointment for service on line and was on hold with the dealership to talk to the service department for over 9 minutes, wh I was unable to secure an appointment for service on line and was on hold with the dealership to talk to the service department for over 9 minutes, which I considered unacceptable. More

Scam artists lie! Tell you fake incentives to screw you!! Don't ever go to TOM GILL CHEVROLET in Florence!! Loyal customers always get screwed over! They say you get 2 free sets of tires and you can't even ge Don't ever go to TOM GILL CHEVROLET in Florence!! Loyal customers always get screwed over! They say you get 2 free sets of tires and you can't even get the 1st set, even though they are splitting and dry rotting and have 75,600 miles on them. Plus you'd have to earn 2 sets in 6 years to qualify for the full warranty, when we don't even qualify for one set. I will never go back to Tom Gill and never buy another Chevrolet. More

Used car purchase Erik Taylor was my salesperson, he was very professional and helpful. He went out of his way to explain auto details to me! I had a problem with a tir Erik Taylor was my salesperson, he was very professional and helpful. He went out of his way to explain auto details to me! I had a problem with a tire several days after purchase, the service department took care of me and put on a new tire, no charge! Tom Gill takes care of their clients! More

Not at all helpful and rude on top of it all Went to them with a used vehicle purchased from another dealer for a maintenance code light. Their response was to reset the code which prevents takin Went to them with a used vehicle purchased from another dealer for a maintenance code light. Their response was to reset the code which prevents taking it to another dealer until the code comes up again, decline taking any action to fix and topping it off with a "well you did buy a used car" comment. Would never consider them for any business! More

SERVICE DEP HAS A HARD TIME REPAIRING CARS RIGHT SERVICE DEPARTMENT REPAIRED SERPENTINE BELT, TENSIONER PULLEY & REPLACED FRONT SEAT. AFTER WARRANTY EXPIRED ALL THREE THINGS HAD ISSUES AGAIN, THEY BR SERVICE DEPARTMENT REPAIRED SERPENTINE BELT, TENSIONER PULLEY & REPLACED FRONT SEAT. AFTER WARRANTY EXPIRED ALL THREE THINGS HAD ISSUES AGAIN, THEY BROKE THE BOLT OFF THE TENSIONER PULLEY BUT FAILED TO FIX IT OR MENTION IT, THEY ALSO FAILED TO PROPERLY INSTALL THE BOTLS IN THE DRIVERS SEAT. TOOK IT BACK TO BE CORRECTED CHARGED ME $155 TOLD ME THEY WOULD HAVE IT 2 DAYS JUST ABOUT 3 WEEKS LATER IT WAS FINISHED, GIVEN BACK TO ME TOTALLY TRASHED WITH THE BODY SHOPS TRASH AND DUST AND FEET PRINT ALL OVER THE CAR SO THEY CLEAN IT, LOOKS GREAT! LESS THAN A WEEK OF HAVING IT BACK ITS BROKE DOWN AGAIN TOLD ME THEY IT SOUNDED LIKE IT WAS DUE TO THE REPAIRS - TURNS OUT NOW I JUST HAD TO PAY A $410.74 BILL BECAUSE IT NEEDED A BATTERY, I'M SORRY THE CAR WAS IN YOUR SERVICE DEPARTMENT FOR 3 WEEKS AND YOU COULDNT FIGURE OUT IT NEEDED A BATTERY BUT NOW I GET TO PAY FOR $185 TO TELL ME IT NEEDS ONE PLACE IS A RIP OFF More

Outstanding service Super pleased with the service that Demoore provided to me when I had stopped in this location. He was super helpful, professional, & respected my cho Super pleased with the service that Demoore provided to me when I had stopped in this location. He was super helpful, professional, & respected my choices. When I'm ready to buy a new car, I know who I'll be visiting! Thanks again Demoore, & what an awesome job you did!! More

Excellent Collision Service I had my vehicle repaired in the collision department. The staff was wonderful, very friendly and inviting. They kept me up to date on the status of m I had my vehicle repaired in the collision department. The staff was wonderful, very friendly and inviting. They kept me up to date on the status of my repair and were very prompt in notifying me when it was ready for pick. Hopefully I don't have any other accidents, but if I do, I will definitely bet returning to Tom Gill. Joey Austin was an excellent collision advisor, I would give him 5 stars for sure! More

Elisha Marcus is your gal! If you are in the market for a new car then Elisha is the lady you need to look up. She made my mom's experience a breeze. Love the no haggle services If you are in the market for a new car then Elisha is the lady you need to look up. She made my mom's experience a breeze. Love the no haggle services! More