Tom Pappas Toyota

Mr. Alexander Hamilton Mr. Hamilton was a very personable; cordial and prompt salesperson. He exhausted all means available to accommodate my desire. He knows the product Mr. Hamilton was a very personable; cordial and prompt salesperson. He exhausted all means available to accommodate my desire. He knows the product and was able to explain it in layman' s terms. He is a man of his word which ranks highly with me. I would not hesitate to recommend him as the salesperson for friends. More

Great service & professional staff Tim went above the professional courteous by helping me with the purchase of my Toyota Tacoma, by taking more pictures of the truck and sending them t Tim went above the professional courteous by helping me with the purchase of my Toyota Tacoma, by taking more pictures of the truck and sending them to me, I wanted a full tank of gas before I left for my long drive back to Dallas, TX Tim filled up my truck, but more importantly Tim offered to pick me up at the airport and bring me to his dealership, the entire process of everything needed to buy the truck was a very smooth & hassle free transition, thank you Tim and I certainly appreciate you helping me out in so many ways!!! More

New Car Purchase Friendly staff, very nice dealership. Dave and Jim were very knowledgeable and helpful throughout the entire purchase. Tom in finance made the process Friendly staff, very nice dealership. Dave and Jim were very knowledgeable and helpful throughout the entire purchase. Tom in finance made the process very easy. More

Checked multiple dealerships, Pappas was #1 by far! I came in looking for a used vehicle I had seen on autotrader, and was greeted by Megan who was absolutely courteous and immediately called for a sale I came in looking for a used vehicle I had seen on autotrader, and was greeted by Megan who was absolutely courteous and immediately called for a sales staff member to come assist me. After it became evident that everyone on the clock was with another customer, Ryan Clintsman approached me before the start of his shift to help me find my vehicle so I wasn't waiting for too long. He took me on a ride through the lot to look for the car, and when neither of us could spot it, went above and beyond to make sure I got to see it. After expressing some of my concerns, he suggested another vehicle and took me to see it. despite being a little older and higher mileage than I originally wanted, he knew (and showed me) that it was in better condition with a better maintenance history, and about $2000 cheaper! He was honest and upfront with everything about both vehicles, answered every question I had, and ultimately sold me my Chevy Equinox! Brett Bales, who helped me with the finances, was also exceptional in his service, showing me every option available to me for both payment and maintenance plans and explaining everything in a way that I could understand. Now, after a 900 mile trip back to school, I couldn't be happier with my purchase and am extremely glad I decided to get my car at Pappas Toyota :) More

Friendly and attentive Fergy We purchased a Corolla in 2015 from Fergy, so we sought him for our recent purchase of the 2019 Rav 4. We had researched the vehicle for the past 6 m We purchased a Corolla in 2015 from Fergy, so we sought him for our recent purchase of the 2019 Rav 4. We had researched the vehicle for the past 6 months and knew what we wanted. Fergy listened and delivered. Although we waited a few days, we were not disappointed. The entire experience was positive. This is our 3 rd Toyota but will not be our last. More

Awesome service James gave us immediate attention and worked hard to get us the vehicle that I wanted. Brett Bales also worked hard getting us the financing that we James gave us immediate attention and worked hard to get us the vehicle that I wanted. Brett Bales also worked hard getting us the financing that we needed. Highly recommend this dealership More

Sales experience Dakota was awesome. No pressure and waited until I was ready to buy. It took about 6 months and 4 or so visits and each time he was helpful and had Dakota was awesome. No pressure and waited until I was ready to buy. It took about 6 months and 4 or so visits and each time he was helpful and had the information I was like looking for. When I did buy I came on a busy Saturday and the only issue I had is the process took a long time. To be fair I test drove two cars and and the one I finally purchased I test drove for a long time. I sincerely recommend Dakota and Pappas very highly. The service department is awesome as well. My wife’s car is a Toyota (purchased elsewhere unfortunately). And I have received regular service on it at Pappas ever since I purchased it. More

Great service Had a problem on a road trip from the Chicago suburbs to Kansas City. Couldn’t figure it out. Our hotel in the St Louis area recommended Pappas Toyo Had a problem on a road trip from the Chicago suburbs to Kansas City. Couldn’t figure it out. Our hotel in the St Louis area recommended Pappas Toyota. I called and the Service Manager said, “Come right in; we don’t want you driving with an unsafe condition.” A Service Rep was waiting when we arrived. He diagnosed the problem. They got us right in. fixed it & got us back on the road. Great service, which we very much appreciated. More

Unscheduled Visit On a Friday afternoon getting ready to run an errand, my 2009 Highlander Hybrid wouldn't start. It had sat in the garage for about a week while we we On a Friday afternoon getting ready to run an errand, my 2009 Highlander Hybrid wouldn't start. It had sat in the garage for about a week while we were gone on vacation. All of my dashboard lights came on, but the vehicle wouldn't start. Instead, the message center displayed "Have the dealer check the brake system." After looking under the vehicle and not seeing any vehicle fluids under it, I tried starting the vehicle twice more, but each time the result was the same. I called the Pappas Toyota service department and asked to talk with Pat Ragan, the customer service advisor who I routinely request. However, he was busy with another customer. I left my cell phone number for him to call me back, and my wife and I prepared to leave the house in our other vehicle. But before leaving, I decided to try the Highlander one more time. On this try, the vehicle started. After running it for several minutes, I turned it off, then immediately started the vehicle, again. Having confidence it would start should I turn it off, my wife followed me in our other vehicle as I made a couple of stops before we went to the dealership. As I pulled into the open air customer vehicle drop-off area at 4:30 p.m. on a VERY HOT Friday afternoon for an unscheduled service appointment, Patrick, who was already a half-hour past his scheduled quitting time and sweating profusely, spotted me and asked me what was up. I explained to him what had happened. Patrick immediately explained that what I was describing made sense if the battery had a bad cell or was going out. Patrick pulled the vehicle out onto the parking lot because he had to clean the corrosion off the battery terminals, and he tested the battery, which indicated it was not delivering it's rated cold start amps. Coupled with the manufacturing date on the battery, Patrick felt we had a good diagnosis. However, he decided to check to see if the vehicle computer stored any ABS codes from when it wouldn't start up for me. After verifying there weren't any codes stored, Patrick explained a few options to me, including doing nothing and just monitoring the issue until my next service appointment through replacing the battery now. After I had him look up he installation date on the battery (just under 4-years), Patrick explained to me that Toyota's pro-rated replacement plan for the battery, which was clearly under performing its rating and age. I decided to replace the battery immediately. Patrick told me he would work to get it in before the shop closed at 6:00 p.m. so I wouldn't have to leave the vehicle overnight. In addition, he said he would call me when the vehicle was done. While my wife and I had a nice evening meal, the vehicle was serviced. Patrick called me a few minutes before 6:00 p.m. to let me know the vehicle was done, and I could stop in any time up until 9:00 p.m. to pay for the service and pick the vehicle up, which we did at 8:00 p.m. Patrick went well beyond the call of duty to help me out of a difficult situation with my Highlander. Not only did he stay well after his scheduled shift on a Friday afternoon in hot sweltering conditions, but he also diligently checked out my vehicle for me to help me decide on a course of action. In addition, Patrick also worked with the shop to work in my vehicle with less than two hours left in the day, so I wouldn't have to leave the vehicle overnight, AND he didn't charge me extra for his diagnostic work. It is no wonder I ALWAYS ask for Patrick when I schedule my maintenance service with Pappas Toyota, and it is why I will keep bringing my Highlander back to Pappas Toyota time and time again for servicing. "Customer Care" isn't just a slogan for Patrick but rather his demonstrated work ethic. To me, Patrick isn't just my customer service advisor but also a trusted friend. More