Tom Pappas Toyota

Outstanding experience. I had an outstanding sales experience. This was my third vehicle purchased from Pappas Toyota but my first experience with this sale person. Tim is I had an outstanding sales experience. This was my third vehicle purchased from Pappas Toyota but my first experience with this sale person. Tim is s wonderful addition to the dealship. He is smart, knowledgeable and very personable. I will be recommending him to others in the market for a new Toyota. More

Just what I wanted Tony was able to find exactly what I was looking for and gave me great service. Everything was smooth and seamless. Tony did not overlook a single thi Tony was able to find exactly what I was looking for and gave me great service. Everything was smooth and seamless. Tony did not overlook a single thing. The finance manager was very friendly and easy to talk to. More

Top Notch Service Joe was great to work with. Most of the business was completed on line before I arrived to the dealership. Everything was just as Joe said. No surpris Joe was great to work with. Most of the business was completed on line before I arrived to the dealership. Everything was just as Joe said. No surprises. Everything went very smoothly. Highly recommend Joe at Pappas Toyota. More

Excellent Dakota was a great salesman. He made sure we were happy with every aspect of the purchase. I would highly recommend Dakota and Pappas for your next pu Dakota was a great salesman. He made sure we were happy with every aspect of the purchase. I would highly recommend Dakota and Pappas for your next purchase! More

Not the Stereo typical "Car Salesman" My wife and I had the extreme pleasure of meeting and dealing with Mr. Smith just before Easter. Neil is very personable, likable and efficient; an My wife and I had the extreme pleasure of meeting and dealing with Mr. Smith just before Easter. Neil is very personable, likable and efficient; and he can insert product knowledge facts into his conversation with great ease. I have experience as a manufacturers rep. with responsibilities for training sales people like Neil; and let me say, There is nothing I could teach Neil relating to his knowledge or people skills. I am a Pappas Toyota customer for life because of Neil. More

great experience and service The 2019 rav4 is my third purchase through Pappas Toyota and Tony Overkamp. I felt now pressure of upselling I was given a rav4 to test drive that had The 2019 rav4 is my third purchase through Pappas Toyota and Tony Overkamp. I felt now pressure of upselling I was given a rav4 to test drive that had most of the options I wanted and didn't get pressured to test drive a more loaded package. 3rd times the charm, I'm sure I'll be back for repeat business in the future More

Very Helpful, laid back purchase Ryan goes above and beyond when it comes to customer service. With the knowledge in the industry and great people skills our family was able to find a Ryan goes above and beyond when it comes to customer service. With the knowledge in the industry and great people skills our family was able to find a vehicle we wanted at an affordable price with plenty of laughs. More

removal of codes and check engine light I brought my Rav 4 in to have check engine light concerns addressed. Pat was a professional in every aspect. He listened to my concerns, then alerte I brought my Rav 4 in to have check engine light concerns addressed. Pat was a professional in every aspect. He listened to my concerns, then alerted me to the problems. He kept me informed with every step of the repair. When I came in to pick up the vehicle he reviewed every aspect of the repair with me explaining everything to me. He walked me out to my vehicle to show me where it was and to assure me that the check engine lights and codes were corrected. (it was raining, so it was really nice of him to have walked me out to the vehicle) More

Can’t trust them After being involved in a traumatic car accident in a Toyota Corolla I knew this was exactly what kind of car I was looking for. It’s safe, great on g After being involved in a traumatic car accident in a Toyota Corolla I knew this was exactly what kind of car I was looking for. It’s safe, great on gas, and I never had any issues with mine. After 2 solid months of searching the area on February 27th I went to Pappas Toyota and instantly saw exactly what I have been looking for - I test drove 1 car, it was a 2018 white Corolla with less than 6000 miles on it, it was a gorgeous car and I loved it instantly. After test driving I informed my car salesmen, Anthony, I was ready to purchase the car and to let me know the next steps. The next day after filling out the paperwork and waiting to hear back from Anthony on the tint scheduling I was told he left sick for the day. After being patient and understanding 2 days later I called Pappas again to inform them I was still trying to purchase this car and haven’t heard anything- I was then transferred to Frank, a new car salesman, I sent him the information Anthony had sent me and Frank finalized the deal. Finally after a long week of headaches and lots of text back and forth of just trying to buy the car it was time to come in and sign. I get there and it’s not even the car I picked out. Anthony had wrote the VIN number down wrong and it was a 2013 gray Corolla they had even tinted it for me even though I mentioned the car was white several times. I was very upset and when I told Frank this wasn’t the car I had chosen he said the car had sold that I wanted and to go home while he tried to find me the same car. Before leaving I personally drove around the lot and saw 2 cars that looked exactly like the one I wanted. I get a call from Frank towards the end of the day saying they have nothing like the car I was going to get on their lot. I told him I saw 2 cars just like it he then acted confused like he wasn’t sure what I was talking about so I told him I took pictures of them and would send them to him. He then, after asking to talk to a manager, said to me what is it that you want. I said what I want is a car just like the one I thought I was coming in to purchase for 18,500 like I was originally committed to. Then magically they came up with a car just like the one I had seen and said they would give it to me for the same cost. When he sent me the loan information and I did my own math it was almost 21,000 for the car! So at this point I’m so frustrated and I tell Frank when I do my math it adds up to a different number. He says oh that’s the interest even though I already had 0% interest in my deal. He says oh my mistake that’s right let me fix that. What it boils down to is they sold me a brand new 2019 for 19,949 still almost 1500 than I was planning on spending but yes still a great deal for the car. You would think I’m done right? After all of this after reviewing the final paperwork the payment was higher than it should have been and I realized they added a $2,200 warranty I didn’t even know I was signing for because I had already made it very clear the price point I was at. I called and talked with Jamie in accounting and she said you can cancel within 30 days and sent me the cancellation form which said the $2,200 will go towards the Toyota loan, the payments would remain the same and you would just pay the loan off sooner, this is not what I agreed to! I was finally able to get ahold of Angelo, the general manager, and after explaining my horrible experience with him he called me back within the hour and after rewriting everything he got me back down to the 19,949.. I say all of this to say I came here knowing exactly what I wanted, I was prepared in every way to buy a car and it seems like they did everything they could not to sell me a car. Although I got a good deal in the long run the headache and all the extra work I’ve had to do this last month just to purchase it was absurd. I would get everything in writing and if you do find a car you love don’t leave without it because you can not trust this dealership. More

Patient and helpful, Kari stayed the course! We so appreciate Kari's patience through our buying process. She knew we were in the market for two used vehicles and that we were searching the STL a We so appreciate Kari's patience through our buying process. She knew we were in the market for two used vehicles and that we were searching the STL area to find a fair deal. She even put together a two-car deal for us and was understanding when we decided against the purchase after a test drive. We ended up buying a completely different car from her and feel that we got a great deal. Her post-sale responses have been just as sincere as our pre-sale dealings. Thanks, Kari! More