Tom Pappas Toyota

I found Ryan through this website and based on the reviews he received, I wanted to work with him. Most of our communication was done via email. He was very easy to work with. I hate buying a new car reviews he received, I wanted to work with him. Most of our communication was done via email. He was very easy to work with. I hate buying a new car but he made it quick and painless. Ryan was friendly and I never felt pressured during our dealings. This was the best sales experience I ever had and I would definitely recommend him. More

Working with Matt Howat and Dave Holland was a great experience! We test-drove two different cars, picked one, were offered an excellent price, and bought it on the spot. From start to finish, our exper experience! We test-drove two different cars, picked one, were offered an excellent price, and bought it on the spot. From start to finish, our experience was about 3 hours -- FAST for everything we did. Dave was very thorough explaining the history of the car we were purchasing including all service history, gas mileage, features, etc. We were treated exceptionally courteously and were not pressured as you may find at other dealers. Mike Weaver in the Finance Department was also very thorough explainng all about the warranty that came with the car, what is included, etc., and was helpful as well. While we were waiting for delivery of the car, we were offered refreshments and even chocolate! Gotta love that! Overall, we had an excellent experience here, probably amongst the best we've ever had; and we've purchased a lot of cars from various dealers over the years. We will definitely recommend the Tom Pappas Toyota/Scion dealership to our family and friends, and will go back there as well! More

I began with an internet search, using 3 Toyota dealerships. Pappas responded quickly with a quote for the car I wanted. I visited the dealership and met with a salesperson. They did not have the dealerships. Pappas responded quickly with a quote for the car I wanted. I visited the dealership and met with a salesperson. They did not have the car they had quoted me, but would get it. I signed a deal and left a $500 deposit. I got a call a few days later from the salesperson informing me that no manual transmission car was available anywhere in the state. He could find an automatic but it would cost more. We negotiated and I agreed to an automatic for $500 over original quote. Then I heard nothing. I called once and spoke to internet guy, then to the original salesperson. They had not forgotten me, I was told. Two more weeks went by with them having my deposit but no calls from the salesperson. Finally I went to the dealership. I met with Alex Wallut, the sales manager. He was absolutely wonderful. He apologized and found me a car which was way better than I had asked for at the same price. He switched my sales person to Megan Prinzi who was outstanding. We signed everything and I left with my new car. I would have graded Pappas "outstanding" in all areas had it not been for the initial issue. I suppose the lesson here is don't give up if you get an unsatisfactory sales person. There are others there at Pappas - especially Megan and Alex - who go above and beyond. I would recommend both of those people to anyone who is looking for a new Toyota. More

We have purchased many Toyotas from Pappas and have been pleased with every purchase. This is the first time we have purchased a used Toyota and was surprised with the quality and condition of the 2010 Cor pleased with every purchase. This is the first time we have purchased a used Toyota and was surprised with the quality and condition of the 2010 Corolla that Megan showed us. Megan did a great job! She's friendly and courteous and did everything in her power to make sure we were satisfied. We would definitely buy another car from her! Yvonne and Carl Lukefahr More

this was our first visit, and Emmaly Garland was very knowledgeable and helpful, she was very professional and took care of us from the minute we got there until we left, you have an outstanding organiza knowledgeable and helpful, she was very professional and took care of us from the minute we got there until we left, you have an outstanding organization,and we look forward to coming back More

Patrick Ragan is a true professional. He is a pleasure doing business with. It is unusual in this day and age to find such exceptional customer service. Thanks Pat!!! doing business with. It is unusual in this day and age to find such exceptional customer service. Thanks Pat!!! More

David was a real joy to work with. He found the perfect car for us! Lacey was great at explaining all of the gadgets in our new car, and Jamie got us in and out in a record time. car for us! Lacey was great at explaining all of the gadgets in our new car, and Jamie got us in and out in a record time. More

Our experience with Pappas Toyota was amazing. We were able to complete the majority of the purchase over the phone from our home, almost 2 hours north of the dealership. Fergie was able to locate the ca able to complete the majority of the purchase over the phone from our home, almost 2 hours north of the dealership. Fergie was able to locate the car of our chosing at a fair price. With my husband's work schedule, he was not able to be with me to sign the necessary documentation. Fergie was able to allow for me to come to the dealership on my own and then bring the necessary paperwork back home with me for my husband to sign and then return. I flew from our local airportin Quincy, IL to St. Louis and was picked up by Fergie and Lauren. Once at the dealership, I was able to test-drive my new car and from there everything moved very efficiently. I met with Jamie who went over all the financing documentation and provided me the necessary contracts to take home for my husband to sign. Casi and Eric went over the ins and outs of the car features; Eric sat in the car with me and showed me everything! Within two hours of arriving at the dealership all business was complete and I was able to leave in my brand new 2012 Toyota Camry SE! Thank you to everyone who assisted in the process. I love my new car and would most definitely recommend Tom Pappas Toyota to my friends, family or anyone in need of a new vehicle. ***** - Five Stars for sure!!!! Sarah J. Hufendick, Quincy, IL More

Patrick was an awesome help! He took time to explain everything to me and I was very happy with my service. I LOVE the lady who does nails in the waiting area, she is always friendly and its great to ge everything to me and I was very happy with my service. I LOVE the lady who does nails in the waiting area, she is always friendly and its great to get my nails done. More

Brett Bales worked with my husband and I to get a VERY GOOD. He was very patent an answered all are questions. took us around to see what are van would look like in the color we were getting. Showed us al GOOD. He was very patent an answered all are questions. took us around to see what are van would look like in the color we were getting. Showed us all options and just gave us plenty of his time. Left us alone to make decisions. More