Tom Pappas Toyota

Patrick Ragan is a true professional. He is a pleasure doing business with. It is unusual in this day and age to find such exceptional customer service. Thanks Pat!!! doing business with. It is unusual in this day and age to find such exceptional customer service. Thanks Pat!!! More

David was a real joy to work with. He found the perfect car for us! Lacey was great at explaining all of the gadgets in our new car, and Jamie got us in and out in a record time. car for us! Lacey was great at explaining all of the gadgets in our new car, and Jamie got us in and out in a record time. More

Our experience with Pappas Toyota was amazing. We were able to complete the majority of the purchase over the phone from our home, almost 2 hours north of the dealership. Fergie was able to locate the ca able to complete the majority of the purchase over the phone from our home, almost 2 hours north of the dealership. Fergie was able to locate the car of our chosing at a fair price. With my husband's work schedule, he was not able to be with me to sign the necessary documentation. Fergie was able to allow for me to come to the dealership on my own and then bring the necessary paperwork back home with me for my husband to sign and then return. I flew from our local airportin Quincy, IL to St. Louis and was picked up by Fergie and Lauren. Once at the dealership, I was able to test-drive my new car and from there everything moved very efficiently. I met with Jamie who went over all the financing documentation and provided me the necessary contracts to take home for my husband to sign. Casi and Eric went over the ins and outs of the car features; Eric sat in the car with me and showed me everything! Within two hours of arriving at the dealership all business was complete and I was able to leave in my brand new 2012 Toyota Camry SE! Thank you to everyone who assisted in the process. I love my new car and would most definitely recommend Tom Pappas Toyota to my friends, family or anyone in need of a new vehicle. ***** - Five Stars for sure!!!! Sarah J. Hufendick, Quincy, IL More

Patrick was an awesome help! He took time to explain everything to me and I was very happy with my service. I LOVE the lady who does nails in the waiting area, she is always friendly and its great to ge everything to me and I was very happy with my service. I LOVE the lady who does nails in the waiting area, she is always friendly and its great to get my nails done. More

Brett Bales worked with my husband and I to get a VERY GOOD. He was very patent an answered all are questions. took us around to see what are van would look like in the color we were getting. Showed us al GOOD. He was very patent an answered all are questions. took us around to see what are van would look like in the color we were getting. Showed us all options and just gave us plenty of his time. Left us alone to make decisions. More

Tank and Angelo were exceptional employees. I would highly recommend them and the dealership to anyone! They were patient and willing to answer all of my questions. highly recommend them and the dealership to anyone! They were patient and willing to answer all of my questions. More

I bought my car there,used, paid cash. Took out extended I bought my car there,used, paid cash. Took out extended warranty. Air conditioner went out so took in. When got in to drive, still in lot, noticed I bought my car there,used, paid cash. Took out extended warranty. Air conditioner went out so took in. When got in to drive, still in lot, noticed red air bag light was on and driver side headlight not working. Pulled back into garage, asked for service manager, short fat guy, said not their doing. Funny, worked before took it? They were in the wrong More

This was my first visit to the dealership for service. I was here visiting for my 5000 mile service included in my purchase. While I had some trouble locating where to go (a bush was covering the sign) I ev was here visiting for my 5000 mile service included in my purchase. While I had some trouble locating where to go (a bush was covering the sign) I eventually found the right spot when I spied all the other cars. Patrick helped me figure out where I was going and he quickly noticed it was my first time there. He helped me locate the waiting room and showed me the many amenities there. When it was time to pay he located me quickly, updated me on the status of my car, and made sure to mention it had been washed. He introduced me to Trudy and she quickly helped me check out and Patrick walked me right to my car so I will know where it will be parked in the future. The service was quick, efficient, and as promised. More

In my lifetime i have purchased over a dozen new vehicles. This was by far the most enjoyable purchase i have ever made. I came into the dealership thinking i had maybe a 20% chance of getting what vehicles. This was by far the most enjoyable purchase i have ever made. I came into the dealership thinking i had maybe a 20% chance of getting what i wanted and what i could afford. Matt Howat made the deal happen without any pressure at all. He bent over backwards to meet my numbers and treated me and my daughter like royalty. Tim Reagan in finance and Lacey Munzer could not have been any nicer or more helpful. To go into a dealership today with no sales pressure is a rarity. Every body at Pappas Toyota was extremely friendly and professionable.Would i recommend this dealership, yes, this is the only dealership i would recommend to everyone. More

The employees at Pappas are amazing! They all seem to really care about taking care of each customer. I bought a new car at a different dealership a few years ago and it was an awful experience. I was bl really care about taking care of each customer. I bought a new car at a different dealership a few years ago and it was an awful experience. I was blown away by Pappas not only by the selection of vehicles, but also how knowledgeable the sales people are as well as the finance team. Frank was extremely welcoming and accommodating. Tim Reagan handled the finance part and he was awesome and went over every detail with us. They go over the car with you at the end too so you know how everything works and how to make the best of the new car. The overall experience was above and beyond what I expected. I highly suggest going to Pappas if you're looking for a new car! More