Alex Wallut

Sam was amazing! He stayed over past his shift to help us, made he found out what was important to my wife and I when it came to the features we wanted in our cars, also, if he didn’t know the answer to a question he went and found the answer, and didn’t just guess. He’s earned our families trust and we will continue to do business with him in the future! Great job, Sam! Brett in finance was also amazing, and a absolute riot!

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We are very happy about the way we were treated at this dealership. Vince treated us well and found a great car for us. Also had a good experience with Brett, Alex and Dakota. Thank you for all you did.

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I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but verify is another good one, but who needs trust when you have used car salesman that are the most upstanding honest creatures on this earth? I really don’t enjoy having to write this all out and broadcasting, but if the sales folks are asking for my review, then all I can do is be honest. I was an out of town buyer and so I asked a ton of questions and asked for additional pictures over text and email over several days because I wanted to do my due diligence because I’ve been burned on deals before. The vehicle was a few hours away, so I clearly needed to do my homework to justify the time and gas money. In the end, I trusted the information I was given because this wasn’t some fly by night dealership, I figured they knew their stuff and weren’t in the habit of misleading people, because I couldn’t imagine a Toyota dealer employing such people. Also, even though the vehicle was listed “as is no warranty” I knew I was incurring a certain level of risk, but hey if someone says they have a one owner Toyota with roughly 100k miles that’s been serviced at their dealership most of its life and is really clean with no mechanical issues, then why not? Never mind that its has some accident history from a few years ago, the airbags didn’t deploy so it wasn’t a big deal, right? Come to find out there was MAJOR structural damage, as in a significant part of the frame was replaced. Somehow that detail didn’t come up over phone, email, text, and in person, what a coincidence. Then there’s the conversation about verifying the wet matter I could see near the power steering pump on the passenger side of the engine after the test drive. Some major power steering repairs were done, could we have service check that out a minute? The ensuing response, its too late on a Friday for that, we don’t have a service guy available, besides it just got out of detail so I think there’s just some water still on there. Unfortunately I trusted them too much at that point because I had been blinded by their false assurances. That should have been a clear signal and I should have driven home right then, but I didn’t. I figured the service guys had checked things over enough times because they spend a few thousand in service so why push the issue? Speaking of service, allegedly there was a pre-sales multi-point inspection that was performed by their service department, as of this writing they haven’t produced it even though it is supposed to be available online (somehow its just missing!). I requested the documents a few times and the best I was provided was the service order for the few thousands in repair they put in, so I figured since they repaired those items, they must have hit the high points and anything else outstanding would be minor, wrong! Turns out that when I brought the then purchased vehicle to my local Toyota dealership, after paying them to perform a multipoint inspection, they found that the alleged power steering wetness was engine oil and the entire back side of the engine was covered in oil! I wonder where that came from? Side note, it only took a few days for the local dealer’s inspection to show up online. It seems at this point the pre-sale inspection report has gone missing...stay tuned I guess? I did my best to escalate my concerns with the sales manager and unfortunately I got the “as is” cold shoulder. In the past week, I’ve spoken the most with the service manager who has been really helpful and seems genuinely stumped by the situation. I can’t imagine this situation recreating itself at any major dealer, but this shows its possible, so my advice to anyone out there is to just be careful and follow those old sayings I started with.

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Great experience, Great people. That is why I keep coming back for more. Great deals on vehicles. No need for me to shop any where else.

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Everyone was very friendly. No hard sells and easy to negotiate with. Great communication throughout the buying process. They all seem to get that Customer Service is key.

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Nice dealership. Very clean. Offered refreshments and snacks. They have an arcade to keep the kiddos entertained. Love this! Everyone was very friendly especially Neil Smith! He is an excellent salesman! Very upbeat and very funny. It was nice to laugh while going through the boring process of buying a car. Thank you Neil! We will defiantly be back to purchase another Camry for our daughter very soon.

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I’ve had such wonderful experience purchasing my vehicles at Pappas. I’m on my 4th car from Pappas and wouldn’t go anywhere else. From the friendly greetings of the receptionists, excellent customer service from my salesman, Jimmy Adams, to the efficiency of the finance department, I wouldn’t go anywhere else. I’ve been so pleased with the customer service, I’ve sent 6 close friends to Jimmy who have all agreed that they had the best purchasing experience. Thanks Pappas and Jimmy!

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You really feel welcome when you go there. They sincerely care about your needs and attempt to make your buying experience enjoyable! Unlike many other dealerships I have been to recently.

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I had a great experience with both and sales and finance at Pappas. I leased an awesome RAV4 and was given respectful and personalized service from Salesperson Frank Walsh, Sales Manager Alex Wallut and Finance Manager Jamie Pringle. I also purchased my last car from Pappas and highly recommend this dealership.

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My 2013 Tundra was my third vehicle (2nd Tundra) purchased from Pappas Toyota. I'm very honest in my reviews and will give a 3 out of 5 if someone just does their jobs. You have to earn 4's and 5's with me and Tony and Alex earned every bit of the 5's I gave them. I guarantee my family will be back to buy another vehicle from Pappas Toyota next year. Alex worked with me to get into another Tundra after my 2007 Tundra was unfortunately in an accident. Alex knew me from my past purchases with Pappas and made sure I got the best deal available. Everyone was very nice and went out of their way to help my wife and I. Everyone was extremely knowledgeable on their job, which made the process of purchasing a new vehicle very easy. Tony even called me a couple days after the sale just to check in. A few days later I received a thank you card from them with a hand written note. My vehicles get names and Tony even remembered my new trucks name when he wrote the note. That showed me that they do listen to you and they do care about you and your family. No other dealer I have worked with has ever shown interest in me after my name is signed for the last time on the forms. Pappas continues to send quick messages to let me know they are still there if I have any questions. Hope this review helps someone out there looking for a great vehicle from a great dealership. Mick

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