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263 Reviews of Tom Pappas Toyota - Service Center
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February 22, 2024
The staff, the service, the cars . .. I love everything about this dealership, which I've used since I bought my first Prius there in 2012. I can't praise this place highly enough. .. I love everything about this dealership, which I've used since I bought my first Prius there in 2012. I can't praise this place highly enough. More
by sarahnewman77
Employees Worked With
February 21, 2024
Quality Customer Service & Professional Staff. I will be using Pappas for all my service needs! I will be using Pappas for all my service needs! More
by Josh P
February 16, 2024
The dealership has been great but the amount of time taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional. taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional. More
by kravecdiane
February 13, 2024
Service was fast, professional and reliable. I had a lot of maintenance work done. Very happy with the work and the price. I recommend them. I had a lot of maintenance work done. Very happy with the work and the price. I recommend them. More
by mmcgough50
Employees Worked With
February 13, 2024
Always a good experience. Over quite a few years, if my car needs an expensive repair, the technician has on occasion suggested a less expensive way to handle the issue. I k Over quite a few years, if my car needs an expensive repair, the technician has on occasion suggested a less expensive way to handle the issue. I know this can't always be the case. Sometimes my car needs a particular repair and there's no way around it. But I have really appreciated the fact that I have definitely seen behavior that shows that the technician/dealer isn't trying to just take my money. This goes a long long way in building my trust with this dealership. More
by Michele Anthony
Employees Worked With
Nicholas Maurer
February 08, 2024
Outstanding service writer in “Austin”; knowledgeable and professional in every way. He should be retained at all cost in your service department. The dealership itself was clean and inviting! professional in every way. He should be retained at all cost in your service department. The dealership itself was clean and inviting! More
by NunneMD
Employees Worked With
Austin
February 07, 2024
Service department staff are very professional. I've been going there about 10 years. My primary service advisor is David Shore and he is great. I've been going there about 10 years. My primary service advisor is David Shore and he is great. More
by Dan S
Employees Worked With
November 21, 2023
I took my 2021 Toyota Highlander in for its normal service. Several weeks after that appointment I notice a pulse when breaking on the highway. I set up a 2nd appointment and they told me the front r service. Several weeks after that appointment I notice a pulse when breaking on the highway. I set up a 2nd appointment and they told me the front rotors was bad due to hard breaking and riding my break. Which I do not do either. I car was at 24772 on miles and 27 months. The dealership was not offering any help. I sent an email to Mike Pappas without any acknowledgement. I the called the Toyota hot line and set up a COMPLANT. They agreed with me that it was interesting, that the dealership just inspected the car, and everything appeared to be ok. How did the rotor go bad in two weeks. Toyota corp. is going to reimburse me for the entire cost. This is my 2nd lease and maybe my last due to not feeling the dealership was going to offer and assistance. More
by jeknecht
November 09, 2023
I am always treated like I am the most important customer. My vehicle is kept maintained at a comparable price and service is easy to do business with. customer. My vehicle is kept maintained at a comparable price and service is easy to do business with. More
by dm7958
Employees Worked With
