Drew Lowry

The dealership has been great but the amount of time taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional. taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional. More

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Summary of the rating is that eventually the team fixed my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way. I can say based on my experience this dealer’s service team will try to make sure all of your issues are taken care of when performing a repair, assuming you push back on things that don’t quite make sense. Can’t say that I’d recommend them but I do feel that if you choose them they will perform honest work and the people are very nice. More

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Clean honest cheerful professional. Family owned. I also BUY my cars there. I and my family have gone there over 20 years. Family owned. I also BUY my cars there. I and my family have gone there over 20 years. More

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Outstanding employees and a job well done. Service workers went above and beyond. THank you. Service workers went above and beyond. THank you. More

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Always honest, always fair! Great dealership from sales to service. I've sent many customers there and they never dissapoint. Great dealership from sales to service. I've sent many customers there and they never dissapoint. More

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Although the state safety and emissions inspections took longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment mad longer than expected, I was kept informed along the way. Waiting area was confortable and well stocked. Accessability was reasonable. Appointment made on line for 2:30 p.m.; arrived at 2:25 p.m.; car moved into service area by 2:30 p.m.; finished about 4:20 p.m. More

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Easy online scheduling, fast & excellent service! Service agent even offered me a $10 coupon for the oil change!!!! Service agent even offered me a $10 coupon for the oil change!!!! More

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Always top notch service at Pappas Toyota. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend. Services are quick and to the point and Brett in finance is very informative and personable. Would highly recommend. More

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I have used Pappas Toyota for all work on my 2007 RAV4 since we moved to the area six years ago and they have always done a good job. This last visit was also quite good. Drew went the extra mile to fin since we moved to the area six years ago and they have always done a good job. This last visit was also quite good. Drew went the extra mile to find some coupons to help offset the necessary repairs. I have never felt pressured to do unnecessary repairs and like that all my maintenance history is in their system so they can let me know when important service is needed. My car still runs like the day I bought it and I will be using Pappas to help me keep it going another 15 years. More

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I am extremely grateful that Pappas Toyota got our car in to repair a window. We were very impressed with the speed of the repair and the price. to repair a window. We were very impressed with the speed of the repair and the price. More

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