Tom Pappas Toyota - Service Center

The dealership has been great but the amount of time taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional. taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional. More

Service was fast, professional and reliable. I had a lot of maintenance work done. Very happy with the work and the price. I recommend them. I had a lot of maintenance work done. Very happy with the work and the price. I recommend them. More

Always a good experience. Over quite a few years, if my car needs an expensive repair, the technician has on occasion suggested a less expensive way to handle the issue. I k Over quite a few years, if my car needs an expensive repair, the technician has on occasion suggested a less expensive way to handle the issue. I know this can't always be the case. Sometimes my car needs a particular repair and there's no way around it. But I have really appreciated the fact that I have definitely seen behavior that shows that the technician/dealer isn't trying to just take my money. This goes a long long way in building my trust with this dealership. More

Outstanding service writer in “Austin”; knowledgeable and professional in every way. He should be retained at all cost in your service department. The dealership itself was clean and inviting! professional in every way. He should be retained at all cost in your service department. The dealership itself was clean and inviting! More

Service department staff are very professional. I've been going there about 10 years. My primary service advisor is David Shore and he is great. I've been going there about 10 years. My primary service advisor is David Shore and he is great. More

I am always treated like I am the most important customer. My vehicle is kept maintained at a comparable price and service is easy to do business with. customer. My vehicle is kept maintained at a comparable price and service is easy to do business with. More

Summary of the rating is that eventually the team fixed my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way my vehicle but it took a long time (over 2 weeks total, and the repair estimate was 8-10 hours) with poor communication and a few bumps along the way. I can say based on my experience this dealer’s service team will try to make sure all of your issues are taken care of when performing a repair, assuming you push back on things that don’t quite make sense. Can’t say that I’d recommend them but I do feel that if you choose them they will perform honest work and the people are very nice. More

Patrick in the service area was so helpful. Sat in my van and explained what they fixed. Sat in my van and explained what they fixed. More

Friendly and professional service every time. In and out in a timely manner and comfortable waiting area. In and out in a timely manner and comfortable waiting area. More