Tom Pappas Toyota - Service Center

Easy to make appointment online and received confirmation immediately. Received a reminder the day before via email and text. Was able to get vehicle in an appointment time. Patrick went over the service immediately. Received a reminder the day before via email and text. Was able to get vehicle in an appointment time. Patrick went over the service to be performed. Waiting area inside dealership was clean and comfortable. Service was completed in less than an hour and I was on my way. More

Everyone was friendly and the service was great. The service people I worked with took time to answer any questions. The service people I worked with took time to answer any questions. More

Papas performed my scheduled service on time and as quoted. Service writer was professional. Well done1 quoted. Service writer was professional. Well done1 More

One could get quite used to such friendly service. It was as it always has been, excellent. It was as it always has been, excellent. More

Everybody was very professional and help me get the vehicle service completed in the appropriate amount of time. vehicle service completed in the appropriate amount of time. More

I was far from home, being from Greensboro, GA visiting my son, his wife and my granddaughters when for some reason, the electronics on my Tundra became an issue. I had it towed in and was met by Chris Lat my son, his wife and my granddaughters when for some reason, the electronics on my Tundra became an issue. I had it towed in and was met by Chris Lathangue who at that point treated me so well as did all of the staff during the two weeks my truck remained at the dealership. We worked together to resolve insurance issues, breakdown cause, parts ordering and the time involved to do this. Although it did take a couple of weeks to get it repaired, I always knew I (and my Truck) were being treated with the best of care and service by Pappas Toyota. It is people like Chris and the others there why I have owned over 12 Toyotas in my life. I am 70 and believe this truck is my last vehicle I will buy. (Unless you want to sell me the 1794 if isn't already gone) If I knew who to contact at Toyota Headquarters (and if they would read my email), I would tell them that Chris and Pappas Toyota gave me the best treatment I have ever had! They could have easily passed me off, knowing I had flown back to Georgia, given me the run around, and waited a while to fix it, what was I going to do, fly back out and drive it home? But they didn't. They were great and I sincerely appreciate what they did for me. It was like having good old southern hospitality in Metro St Louis. The next time I am in O'Fallon visiting my family, I hope to take time to stop by and thank them personally! Their service and kindness deserve a face to face thanks! My sincerest appreciation to Chris and Pappas Toyota! More

Great service department and personal to the customers needs ... Review any problems with your vehicle needs ... Review any problems with your vehicle More

I use to work at my father-in-laws dealership back in the day in the service department and I was good at my job, however your staff service to their customers is next level. Thank you, this is how customer day in the service department and I was good at my job, however your staff service to their customers is next level. Thank you, this is how customer use to be and still is at Pappas! More

Anthony was very friendly, pleasant to work with. He promised the car in a hour and it was done before I returned an hour later. He promised the car in a hour and it was done before I returned an hour later. More