Back

Tom Wood Nissan

Indianapolis, IN

4.7
854 Reviews
Tom Wood Nissan serves the greater Indianapolis Area including Fishers, Carmel, Nobelsville, Westfield and More. Come find out why Tom Wood Nissan has sold over 20,000 vehicles to satisfied customers in Indiana and the mid-west.
Contact Dealership

4150 E 96th St

Indianapolis, IN

46240

Directions

By Type

Showing 854 reviews

July 06, 2025

I have had the best experience with this location. The dealership is excellent, with Alexis in service always being above and beyond!! She is the best. More

by ftonnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis is service
Jul 07, 2025 -

Tom Wood Nissan responded

Thank you for your confidence in our team and for choosing Tom Wood Nissan! It's terrific to hear that Alexis and the service department always deliver work that goes above and beyond expectations.

June 24, 2025

Best car buying experience I have had in several years. Sales person was very helpful. Really impressed with the whole experience. More

by gwags821
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Tom Wood Nissan responded

We're happy to hear that you had such a positive car buying experience with us at Tom Wood Nissan! Our team is dedicated to providing helpful and impressive service. Thank you for choosing us, and enjoy your new vehicle!

May 31, 2025

This would be our first time purchasing a car from here. My husband and I had an excellent experience today with Justin Rodriguez! He was wonderful to work with and made the whole process quick/easy. We wer More

by chumes88CFox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Graul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Tom Wood Nissan responded

Thank you for choosing Tom Wood Nissan for your first car purchase! We're delighted to hear that Justin made the process smooth and enjoyable. Enjoy your new 2024 Mazda CX-5 Carbon Edition, and happy driving!

May 12, 2025

Did not need an appointment so was able to get in immediately. They fixed everything quickly and sent me quote and advised me of status. I appreciate their attention to keeping me informed More

by Pmbeach73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie from Service Dept
May 13, 2025 -

Tom Wood Nissan responded

We're so glad our team at Tom Wood Nissan could assist you promptly and keep you informed throughout the process. Thank you for sharing your experience!

May 10, 2025

Service was easy to get an appointment for. Erin was incredible as a service advisor. Communicated quickly, was knowledgeable, and friendly. More

by zacgrant11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Powell
May 12, 2025 -

Tom Wood Nissan responded

We're delighted to hear that Erin provided such excellent service during your visit to Tom Wood Nissan! It's great knowing the appointment process was smooth and communication top-notch. Thanks for sharing your experience with us!

May 02, 2025

Scheduling process was easy. I dropped my car off, went back and picked it up. The whole process was convenient… 10,000 mile - Recommended service More

by Christy Hook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Powell
May 05, 2025 -

Tom Wood Nissan responded

Christy, we're delighted to hear that the service process was convenient for you at Tom Wood Nissan. Thank you for choosing us and sharing your experience!

May 01, 2025

I had a coupon for a synthetic oil change $49. 95. I was told a full synthetic cost $20 more. That is false advertising on the dealership! There so called multiple point inspection included measuri More

by darsbg0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
May 07, 2025 -

Tom Wood Nissan responded

Thank you for sharing your feedback. It sounds like there was some confusion regarding the pricing and services included in your visit, which is certainly not our intention. We strive to provide clear communication and fair pricing, so I apologize if we fell short here. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. - Gary Adams - Service Manager - 317-688-6024

May 01, 2025

I went into the dealership for a Nissan. I meant a very nice man who sold me a car today who I really appreciate it so much. He was very nice and kind and took his time to explain everything More

by Patricia smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Eschegaray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Tom Wood Nissan responded

Patricia, we're delighted to hear that you had such a positive experience at Tom Wood Nissan. Our team always aims to provide thorough and friendly service. Thank you for choosing us!

May 01, 2025

They will lie to get you to sign then not fulfill the promises made then talk to you like your an xxxxxxx keith is a moron Andy makes it up as he goes i would stay away More

by docwhalek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keith Graul
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy
May 01, 2025 -

Tom Wood Nissan responded

I'm sorry to hear about your experience. We strive for honesty and professionalism, so it's concerning to read this feedback. I would like the opportunity to address these issues directly with you and work towards a resolution. Please feel free to reach out at your convenience. Thank you, Ken Kassenbrock - General Manager - 317-688-6000

April 30, 2025

Parts not ordered as promised, service not performed as scheduled. Had to re-order parts and reschedule installation. More

by jtharbison
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember service writer.
May 01, 2025 -

Tom Wood Nissan responded

I apologize for the inconvenience you experienced with your parts order and service scheduling. We strive to provide timely and efficient service, so it's disappointing to hear about this oversight. Please feel free to reach out if you'd like further assistance or have any questions. Thank you, Gary Adams - Service Manager - 317-688-6024

1
...