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Tom Wood Nissan

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.7
849 Reviews
Tom Wood Nissan serves the greater Indianapolis Area including Fishers, Carmel, Nobelsville, Westfield and More. Come find out why Tom Wood Nissan has sold over 20,000 vehicles to satisfied customers in Indiana and the mid-west.
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4150 E 96th St

Indianapolis, IN

46240

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Showing 849 reviews

May 02, 2025

Scheduling process was easy. I dropped my car off, went back and picked it up. The whole process was convenient… 10,000 mile - Recommended service More

by Christy Hook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Powell
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May 05, 2025 -

Tom Wood Nissan responded

Christy, we're delighted to hear that the service process was convenient for you at Tom Wood Nissan. Thank you for choosing us and sharing your experience!

May 01, 2025

I went into the dealership for a Nissan. I meant a very nice man who sold me a car today who I really appreciate it so much. He was very nice and kind and took his time to explain everything More

by Patricia smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Eschegaray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Tom Wood Nissan responded

Patricia, we're delighted to hear that you had such a positive experience at Tom Wood Nissan. Our team always aims to provide thorough and friendly service. Thank you for choosing us!

May 01, 2025

They will lie to get you to sign then not fulfill the promises made then talk to you like your an xxxxxxx keith is a moron Andy makes it up as he goes i would stay away More

by docwhalek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keith Graul
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy
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May 01, 2025 -

Tom Wood Nissan responded

I'm sorry to hear about your experience. We strive for honesty and professionalism, so it's concerning to read this feedback. I would like the opportunity to address these issues directly with you and work towards a resolution. Please feel free to reach out at your convenience. Thank you, Ken Kassenbrock - General Manager - 317-688-6000

May 01, 2025

I had a coupon for a synthetic oil change $49. 95. I was told a full synthetic cost $20 more. That is false advertising on the dealership! There so called multiple point inspection included measuri More

by darsbg0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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May 07, 2025 -

Tom Wood Nissan responded

Thank you for sharing your feedback. It sounds like there was some confusion regarding the pricing and services included in your visit, which is certainly not our intention. We strive to provide clear communication and fair pricing, so I apologize if we fell short here. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. - Gary Adams - Service Manager - 317-688-6024

April 30, 2025

Our experience with having Justin as our Sales Associate was very productive and pleasant. He was very accommodating and knowledgeable, despite being fairly new in his position as Sales Associate. We trus More

by dl.medved
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Tom Wood Nissan responded

Thank you for sharing your positive experience with Justin at Tom Wood Nissan! We're delighted to hear that he made the process productive and pleasant. Enjoy your new Rogue, and see you at your first service visit!

April 30, 2025

Parts not ordered as promised, service not performed as scheduled. Had to re-order parts and reschedule installation. More

by jtharbison
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember service writer.
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May 01, 2025 -

Tom Wood Nissan responded

I apologize for the inconvenience you experienced with your parts order and service scheduling. We strive to provide timely and efficient service, so it's disappointing to hear about this oversight. Please feel free to reach out if you'd like further assistance or have any questions. Thank you, Gary Adams - Service Manager - 317-688-6024

April 29, 2025

I didn't go this time, but my husband did for me. Therefore I cannot provide feedback More

by jjyshopping
Recommend Dealer
Yes
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Apr 30, 2025 -

Tom Wood Nissan responded

We hope your husband had a positive service experience here at Tom Wood Nissan. Thank you!

April 29, 2025

Katie is the greatest hands down, no one else will work on my vehicle … Thank you More

by jogormal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Graul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Eschegaray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Gastile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Griffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coleman Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Marks
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Apr 30, 2025 -

Tom Wood Nissan responded

We are glad to hear that Katie provided excellent service. We are grateful to have earned your loyal business here at Tom Wood Nissan.

April 29, 2025

Very fair prices for the trade and the new car. Good communication and smooth paper transaction. More

by peterritz
Recommend Dealer
Yes
Employees Worked With
Justin Rodriguez
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May 06, 2025 -

Tom Wood Nissan responded

This review means a lot to us! Thank you for choosing Tom Wood Nissan and for sharing your experience. Drive safely!

April 28, 2025

I bought my car here, I return for service because of Erin. She is always pleasant and very knowledgeable and never makes me feel stupid when I ask questions. I always give her an A+. More

by jnicholas316
Recommend Dealer
Yes
Employees Worked With
Did not deal with anyone in sales.
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Apr 28, 2025 -

Tom Wood Nissan responded

Thank you for sharing your experience! We're delighted to hear that Erin has been providing such excellent service at Tom Wood Nissan. We appreciate your continued trust in us and look forward to seeing you again soon!

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