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Tom Wood Nissan

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.7
851 Reviews
Tom Wood Nissan serves the greater Indianapolis Area including Fishers, Carmel, Nobelsville, Westfield and More. Come find out why Tom Wood Nissan has sold over 20,000 vehicles to satisfied customers in Indiana and the mid-west.
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4150 E 96th St

Indianapolis, IN

46240

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Showing 851 reviews

July 29, 2023

Excellent communication during the process. Able to complete a task in a reasonable time frame welcomes discussion on issues and resolve them properly. More

by Dchapman.re
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yash Bansal
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Jul 31, 2023 -

Tom Wood Nissan responded

We appreciate your feedback! It's great to know that our team at Tom Wood Nissan was able to communicate effectively and resolve any issues in a timely manner. Thanks for choosing us, and we hope to see you back!

July 02, 2023

Had a great experience Kevin helped me get what I wanted and for the price I wanted to pay. Will definitely recommend this dealership to friends. More

by Cindy S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Eschegaray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Tom Wood Nissan responded

Cindy, thank you for the great review! We're so glad that Kevin could help you find the right vehicle. Drive safely, and we hope to see you again at Tom Wood Nissan!

June 29, 2023

My visit to the service department was weird. They had 5 people right there,, but not a single one got up off their chair. That’s never happened before. I finally asked the one playing on her pho More

by M
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hailey?
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Jun 29, 2023 -

Tom Wood Nissan responded

I apologize for the less-than-stellar customer service you experienced in our service department. We strive to provide prompt and attentive service, so it's disappointing to hear that we fell short on this occasion. I appreciate you bringing this to our attention, and we will address it with our team. If there is anything more we can do to assist you, please don't hesitate to reach out. Thank you, Gary Adams - Service Manager - 317-688-6024

June 17, 2023

They worked with me to ensure that they provide quality services. They also made it very convenient for me. More

by Tdix
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MIKE
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Jun 19, 2023 -

Tom Wood Nissan responded

We're so glad to hear that you had a positive experience with our team at Tom Wood Nissan! Thanks for putting your confidence in our team to get the job done. Take care!

May 14, 2023

Kevin was very helpful with my purchase and explained everything to me that was important to the car that I didn’t have on my last car ( a Nissan Versa ). Andy finished the deal with the warranty and fi More

by pkbailey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Eschegaray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Tom Wood Nissan responded

We appreciate you taking the time to share your experience! We're glad Kevin and Andy were able to assist you in finding the right vehicle. Congratulations on your purchase, and we hope to see you back again at Tom Wood Nissan!

May 12, 2023

Katie and all of the advisors over there are the best! Prompt and excellent service. More

by Toriherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie marks
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May 12, 2023 -

Tom Wood Nissan responded

Tori, we are elated to hear Katie and the team provided a 5-star Tom Wood Nissan experience! Thank you for taking the time to share with us. We hope to see you back soon!

April 21, 2023

Easy and prompt service. Friendly and willing to go the extra step. What else could be said? More

by rosegetz72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian owens
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Apr 21, 2023 -

Tom Wood Nissan responded

Thank you so much for reviewing Tom Wood Nissan! We truly appreciate your business!

April 19, 2023

Excellent service. Answers all questions! Quality work. Treats customers with respect. Easy to work with. Recommend! More

by Jim M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Owens
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Apr 19, 2023 -

Tom Wood Nissan responded

Thank you so much for supporting our team at Tom Wood Nissan with this feedback, Jim!

April 11, 2023

This is the third lease experience with this dealership, A!*! All of my exoerience with Tom Wood Nissan has been great!! More

by Michael Shriner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
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Apr 19, 2023 -

Tom Wood Nissan responded

It's an honor to have earned your loyalty, Michael! Thanks for being a Tom Wood Nissan customer!

April 01, 2023

The dealership is fine. The service writer was not. Told me it would take 1 hour. It took 2. Text sent to me said it was being inspected prior to service for 1 1/2 hours. Th More

by White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin
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Apr 03, 2023 -

Tom Wood Nissan responded

I am sorry that your service took longer than anticipated, and that you didn't receive better communication from our team. We appreciate your feedback and will use it to improve for our future guests. In the meantime, if there is anything else we can do for you, please be in touch directly. Thank you, Gary Adams - Service Manager - 317-688-6024

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