Tom Wood Nissan
Indianapolis, IN
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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This dealership is very caring, has great attention to detail, and treats your car as if it is their own. detail, and treats your car as if it is their own. More
Luke provided exceptional service in getting my Armada working as it should. Through the entire process, Luke kept me abreast of each step. Communication is critical, and Luke exceeded my expectations. working as it should. Through the entire process, Luke kept me abreast of each step. Communication is critical, and Luke exceeded my expectations. More
this was my first time coming to Nissan to get my car worked on. I was coming in to get a oil change and I was greeted by Hunter and he was very friendly. worked on. I was coming in to get a oil change and I was greeted by Hunter and he was very friendly. More
Oil change and tire rotation was. Performed. Quick, friendly service. Restroom was clean and well stocked Performed. Quick, friendly service. Restroom was clean and well stocked More
I would strongly caution anyone considering purchasing a “certified used vehicle” from this dealership. We purchased this vehicle for nearly $20,000 and were assured there was nothing wrong with it. Less th “certified used vehicle” from this dealership. We purchased this vehicle for nearly $20,000 and were assured there was nothing wrong with it. Less than 4 months later, the car completely broke down and had to be towed directly to their service department. The experience since then has been beyond frustrating. They have now had the vehicle for an entire month and have refused to provide a loaner vehicle or help cover the cost of a rental, leaving us without transportation for weeks. Communication has been terrible — phone calls constantly go unanswered, you’re routed to voicemail or an AI system, and no one ever calls back even when they specifically promise they will. To make matters worse, they are now claiming the warranty will “cover” the issue, while still expecting us to pay over $5,000 out of pocket for labor costs. That is unacceptable considering this vehicle was supposedly inspected, certified, and sold as reliable only a few months ago. This dealership clearly does not stand behind the vehicles they sell or care about their customers once the paperwork is signed. Extremely disappointed with the lack of accountability, customer service, and honesty throughout this entire process. More










