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Tom Wood Nissan

Indianapolis, IN

Overview
Reviews
Vehicles
4.8
756 Reviews
Call Dealership (317) 848-8888
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4150 E 96th St

Indianapolis, IN

46240

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Showing 756 reviews

May 12, 2023

Katie and all of the advisors over there are the best! Prompt and excellent service. More

by Toriherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie marks
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May 12, 2023 -

Tom Wood Nissan responded

Tori, we are elated to hear Katie and the team provided a 5-star Tom Wood Nissan experience! Thank you for taking the time to share with us. We hope to see you back soon!

Helpful
April 21, 2023

Easy and prompt service. Friendly and willing to go the extra step. What else could be said? More

by rosegetz72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian owens
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Apr 21, 2023 -

Tom Wood Nissan responded

Thank you so much for reviewing Tom Wood Nissan! We truly appreciate your business!

Helpful
April 19, 2023

Excellent service. Answers all questions! Quality work. Treats customers with respect. Easy to work with. Recommend! More

by Jim M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Owens
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Apr 19, 2023 -

Tom Wood Nissan responded

Thank you so much for supporting our team at Tom Wood Nissan with this feedback, Jim!

Helpful
April 11, 2023

This is the third lease experience with this dealership, A!*! All of my exoerience with Tom Wood Nissan has been great!! More

by Michael Shriner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
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Apr 19, 2023 -

Tom Wood Nissan responded

It's an honor to have earned your loyalty, Michael! Thanks for being a Tom Wood Nissan customer!

Helpful
April 01, 2023

The dealership is fine. The service writer was not. Told me it would take 1 hour. It took 2. Text sent to me said it was being inspected prior to service for 1 1/2 hours. Th More

by White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin
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Apr 03, 2023 -

Tom Wood Nissan responded

I am sorry that your service took longer than anticipated, and that you didn't receive better communication from our team. We appreciate your feedback and will use it to improve for our future guests. In the meantime, if there is anything else we can do for you, please be in touch directly. Thank you, Gary Adams - Service Manager - 317-688-6024

Helpful 1
March 30, 2023

They made it very easy for me to get the exact vehicle I wanted at a fair price. More

by James210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Graul, Scott Herrman
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Mar 30, 2023 -

Tom Wood Nissan responded

We're thrilled we could provide helpful assistance at Tom Wood Nissan! Thanks so much for the support!

Helpful
March 20, 2023

Brian was fantastic. The process was quick, he provided a lot of information and at no point in time did it feel forced. I felt like he sold me my car and not just A car. More

by amu.lfc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Cummins
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Mar 21, 2023 -

Tom Wood Nissan responded

This is great to hear! We are thankful for your business and are pleased to hear about your positive sales experience with Brian. We wish you safe travels ahead in your new Nissan and hope to see you again for all your car purchase and service needs. Take care! -- The Tom Wood Nissan Team

Helpful
March 20, 2023

customer service was good. ..wait time was a long for me . pricing was fair i More

by jtroc2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen
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Mar 21, 2023 -

Tom Wood Nissan responded

While we're glad we could welcome you with quality customer service and fair prices, it's disappointing to see we fell short of delivering a 5-star experience. We do our best to provide timely service, and I'm very sorry if the wait was longer than anticipated. We appreciate this feedback and will keep it in mind going forward, so if there's anything else you'd like to discuss, please reach out to me directly. Thank you, Gary Adams - Service Manager - 317-688-6024

Helpful
February 02, 2023

This was my first time doing business with Tom Wood Nissan. Scott was very professional and helpful. I would definitely do business with him again. I would also like to thank Curt. He has also been a More

by Patty
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
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Feb 03, 2023 -

Tom Wood Nissan responded

Thanks for the great review of Tom Wood Nissan, Patty. Scott and Curt will appreciate the shoutout. We are glad to welcome you to the Tom Wood Nissan family!

Helpful
February 01, 2023

Robin, Dan and team were outstanding. They worked closely with us to understand our current and future needs - finding the vehicle which aligned. No pressure, client focused = long term More

by markhaubry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Hildebrand
Report | Print
Feb 02, 2023 -

Tom Wood Nissan responded

Thanks for this awesome feedback, Mark. It is good to hear that Robin, Dan, and the Tom Wood Nissan team found a car that fit your needs. We are grateful for your trust and loyal business!

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