Tony Honda

BAD SERVICE I had came in to bring my car for a recall and I have to say my car is working perfectly fine. As they had updated the software for my back up camera I had came in to bring my car for a recall and I have to say my car is working perfectly fine. As they had updated the software for my back up camera it was VERY POOR QUALITY! I had an advisor who was no where to be found when I picked it up and as well when I had dropped it off JOSHUA did not go over anything with me or even refreshed my memory of this recall. I had no follow up call and I was trying to get in contact with in for almost a week and finally they had answered. I spoke on the phone and I just could not stand talking to you. You are rude and i wouldn’t want you as my advisor again! Thanks to his manager for actually taking the time to help me and reassure me. More

Awesome customer service! It was about 2 pm on a Wednesday afternoon and I was unable to open my car door. I tried everything! Easy touch access, remote open with the key fob It was about 2 pm on a Wednesday afternoon and I was unable to open my car door. I tried everything! Easy touch access, remote open with the key fob and even attempted to use the metal emergency key which went into the keyhole and turned but still the door remained locked. I called Honda's customer service and they informed me that it was either the key fob or the car battery. I cancelled my 230 doctor's appointment and called AAA for a jump or tow. They managed to wire open the door. I jumped in and was able to start the car up and drove it straight to the dealership. Natasha was most helpful in assessing the situation and getting my car lined up to be worked on, tomorrow. It was late and I was given a ride back to my home. The next day, I called Tasha to check on the status at about 8am. They were working on the car and she would call me back in two hours. I called her back in about an hour and requesting status as I needed to make arrangements for transportation to work if the car was not ready by 11am. It was ready! It was the battery. The "emergency" service was under warranty, there was no charge.! I even received a car wash coupon! The shuttle was able to pick me up and I was able to get to work in time! Everything exceeded all my expectations! Staff was very friendly and efficient. If I had to rate them on a scale of 1-10, it would be a 20. Thank you so much! More

Sales Experience This is our second Honda purchase. Our last one was 14 years ago and it was time to replace that vehicle. Royce was very professional, knowledgeable This is our second Honda purchase. Our last one was 14 years ago and it was time to replace that vehicle. Royce was very professional, knowledgeable, patient and showed great endurance. We spent 3+ hours on the first visit. At first we looked into a used Odyssey. After sometime, it made better sense to see if we could proceed with a new versus a used. At the end of the first visit, we need time to evaluate and see what was the right choice for our needs. Marco was also very helpful during this process. Having made our first contact in 2002, Marco has been instrumental in both of these purchases 2005 and 2019 - answering our questions, giving us options and not pressuring us to make a wise decision. At the end, we know we made the right choice. The sales staff and service staff are the main reasons we chose Tony Honda. The vehicle was the other reason. More

Car service I went to Tony Honda for my car maintenance and an airbag recall and both times I worked with Wade and had the best experience and service. He helped I went to Tony Honda for my car maintenance and an airbag recall and both times I worked with Wade and had the best experience and service. He helped me quicky book an appointment and when I got there I was immediately helped and well taken care of and so was my car. I also got a free car wash. I will definitely be going back and hopefully working with Wade again. More

Excellent experience I’m a long time customer with six vehicle from Tony Group and the majority have been great experiences. This recent one was great as well. Kerry di I’m a long time customer with six vehicle from Tony Group and the majority have been great experiences. This recent one was great as well. Kerry did a fantastic job on helping us and I appreciate it very much. I will continue to buy vehicles from The Tony Group. More

Great service... friendly employees Your shuttle driver's are awesome Fred brought me home in the morning and Judi Gongob picked me up in the afternoon and the drive was very nice both w Your shuttle driver's are awesome Fred brought me home in the morning and Judi Gongob picked me up in the afternoon and the drive was very nice both ways and it was nice talking to someone else and by the time I was out of the car I felt great that I had someone to talk to...very healing, Wade was very honest and up front with me and I liked that no extra cost added and no surprised about my bill after service I needed two more things done to my pilot but am waiting to get extra cash to do the other jobs main thing I got the pressing things done first....Mahalo to the peeps that work there... See you soon. Aloha Debbie More

Excellent service Service was great and timely. My service rep was very friendly and helpful. Price was very reasonable. I will definitely be back again next service. Service was great and timely. My service rep was very friendly and helpful. Price was very reasonable. I will definitely be back again next service. More

Good service David and Judi was very helpful, friendly and customer service was great. It was my first time at this dealership and probably I would come back here David and Judi was very helpful, friendly and customer service was great. It was my first time at this dealership and probably I would come back here again. More

Sean Kikuchi Rocks! Sean is always super supportive and makes my dealership experience a pleasant one! I’ve never had any trouble and am always happy when I leave. Sean is always super supportive and makes my dealership experience a pleasant one! I’ve never had any trouble and am always happy when I leave. More

Thankful Tracy has been such an amazing salesperson from beginning to end. She made sure we got the car we wanted and she did. Awesome Amazing Tracy has been such an amazing salesperson from beginning to end. She made sure we got the car we wanted and she did. Awesome Amazing More