Tony Honda

Goodwill Ambassadors! A little story about my car. I own a 2006 Habanero Red Pearl Civic Si. I love my car, have done many things to it over the years in modifications. I a A little story about my car. I own a 2006 Habanero Red Pearl Civic Si. I love my car, have done many things to it over the years in modifications. I always went to car meets, HIN, other events with my car, showing off my love for HONDA. Recently in the past two years, my paint started to fade and clear coat failure on the roof and all over the car. I couldn't get very far calling Honda HQ on mainland, about getting the paint fixed as I saw it as a HONDA issue. I knew of a paint warranty extension for other colors and newer models of the Civic Si. Sadly, my car's year and color were not under the warranty, my car was to old to be covered by any warranty, it had long run out. I almost gave up hope of my car ever looking good again. My friend told me to go to Tony Honda and give them a try, and see what they can do. I walked in, asked to see the service manager, and met Kurtis Tsuha. I explained the condition of my car, and he looked into the VIN. Sure enough, he came back saying that my car isn't covered by the warranty. I wasn't happy, but the story doesn't end there. He said lets go take a look at the car, maybe I can do something. We went out to the car, he looked at all the problem areas on the paint. We talked about the car and what I have done to it, he seemed to care. He said that he can take it up with HONDA, and see if they can do a goodwill claim, which might involve some participation on my end with the expenses. He took pictures, and then said he would get back to me on what they can do, if anything, but he would at least try. I didn't have high expectations, since I have tried and failed with HQ. He calls me back a day later, with some news. HONDA has agreed to a goodwill claim, with a 50/50 participation, to cover all the metal on my car. I immediately jumped on this goodwill offer, it's better than anything I was told before. I setup the appointment with the body shop, and 7 days later I picked up my car. I am extremely happy with how my car turned out, fell back in love with it again. I couldn't be more grateful to Kurtis Tsuha for helping me out and really having my back. I also want to thank HONDA for being an awesome company again when I lost hope, sometimes things slip through the cracks with a big corporation, and you just need to get in contact with a dedicated employee that stands by HONDA's values. Thanks again Tony Honda and Kurtis for the awesome customer service! Sorry for the very long review. I wish I could attach a picture of the car now. More

Personable & Easy We had the most incredible experience. Jacob, met with my husband until I arrived. My husband had found a car by the time I arrived. Jacob went ove We had the most incredible experience. Jacob, met with my husband until I arrived. My husband had found a car by the time I arrived. Jacob went over the car, took us for a test drive, returned and did the paperwork. We are first time Honda owners but the sales experience was top notch. Will recommend this dealership and sales person. More

Service with a SMILE Upon entering Tony Honda.. My husband and I walked right up to the pilot, no one approached us. We walked around some more & looked at the brochures - Upon entering Tony Honda.. My husband and I walked right up to the pilot, no one approached us. We walked around some more & looked at the brochures - still no one approached us. We decided to go outside to look for more Pilot models since the one in the showroom was way out of our budget. We didn't find much on the lot and decided to go back inside - still no one approached us. We almost walked out of the place but then we heard a voice - Hi, Have you been helped? And we we're elated for someone to finally recognize us - I guess I can't blame them, I still look as if I'm in high school (not bad for a 30 year old right? hehe). From start to finish, Elmo made us feel comfortable. Of course that came easy because of his friendly smile. He was respectful - leaving us to discuss our terms amongst ourselves. And just to make our day a little bit more sweet - that vanilla coffee he served totally hit the spot! Thank you Elmo for making this experience smoother than we expected. I wish you well in your journey! More

Great experiance, great job by Matt Chong Tony Honda was our second stop on the island during our car shopping experience. We went to a Toyota dealership first because we had narrowed our sele Tony Honda was our second stop on the island during our car shopping experience. We went to a Toyota dealership first because we had narrowed our selection down to either the Siena or the Odyssey, with the Odyssey being our number one choice if the price was right. The other dealership was a bust. The salesman refused to negotiate and in fact didn't even get our phone number before we left. When we arrived at Tony Honda Matt immediately began to work with us. He found out what we wanted in a mini-van and really worked hard to make sure we got it at a price that we were comfortable with. I never felt like I was being hassled or rushed. I will recommend Tony Honda and Matt to anyone I know who is in the market for a new Honda! Thanks! More

Thank you Ray, and Tony Honda Tony Honda was great in making my first car purchase exciting and successful. All staff was very friendly, and Ray was so helpful in helping us out a Tony Honda was great in making my first car purchase exciting and successful. All staff was very friendly, and Ray was so helpful in helping us out and making it happen. He was patient and not pushy, so I felt comfortable with my decisions. He stuck with us all the way almost until the next morning and made sure we left happy and with what we wanted. Thank you so much! More

EXCELLENT SERVICE APPOINTMENT AS ALWAYS!!! I took my van in to get serviced. Andrew Jameson was my service advisor. I would just like to say that Tony Honda is the BEST!!!! No matter what the p I took my van in to get serviced. Andrew Jameson was my service advisor. I would just like to say that Tony Honda is the BEST!!!! No matter what the problem is they ALWAYS go above and beyond. TRUE CUSTOMER SERVICE!!! I would like the THANK ANDREW for ALWAYS providing above and beyond customer service. He works hard and keeps you informed throughout your appointment! Very accommodating and WONDERFUL to work with. I recommend everyone to see Andrew and go to Tony Honda for all their car needs. My family and I have purchases 3 vehicles from Tony Honda within the last 2 years, this is the only place to shop and have your car serviced. AGAIN A BIG BIG BIG MAHALO TO THE TONY HONDA GROUP OHANA AND MOST OF ALL ANDREW!!! More

Sean is the BEST! The main reason why I keep returning to Tony Honda to service my Odyssey is Sean. He is the BEST! He ALWAYS gives me GREAT customer service. A few The main reason why I keep returning to Tony Honda to service my Odyssey is Sean. He is the BEST! He ALWAYS gives me GREAT customer service. A few of my friends have complained about other service reps (i.e., being too loud, pushy, even asking for a good recommendation in surveys like this one, etc.), so I recommended Sean to them and they are very pleased with him. Sean is truly an asset to your company!! More

Excellent service. This was my first time buying a new vehicle and Tony Honda made it a great first time experience for me. My salesman Michael Javines was very patient, This was my first time buying a new vehicle and Tony Honda made it a great first time experience for me. My salesman Michael Javines was very patient, professional and very knowledgable. He helped me decide on a vehicle that was right for me and made sure I was satisfied with my decision before finally deciding. I highly recommend Tony Honda to anyone; they are definitely worth going to. More

Excellent Customer Service Michael Javines made my first ever experience in buying a brand new car from a dealership very painless and easy. Instead of forcing me into a car he Michael Javines made my first ever experience in buying a brand new car from a dealership very painless and easy. Instead of forcing me into a car he thought would best fit me, he had excellent patience towards me and family over our indecisiveness in selecting a car. He recommended a few cars, made sure the price was comfortable and even made sure our final price was at a comfortable rate. In the end, we ended up getting a 2014 Honda Accord Sport. After the whole process at the dealership, the great customer service did not just end after I drove off the lot, he made sure the car was thoroughly detailed and delivered it to me later that night. Overall, great first time experience and I would recommend anybody to see Michael Javines when getting a car at Tony Honda. More

By far the most AMAZING customer experience EVER! Accolades! I have been a Honda fanatic since the ripe old age of 17, when I first laid eyes on my 1987 Honda Prelude (given it was 2001, but it was the most beau I have been a Honda fanatic since the ripe old age of 17, when I first laid eyes on my 1987 Honda Prelude (given it was 2001, but it was the most beautiful thing I had ever owned). The quality, aesthetics, & sheer power had me hooked on Honda from that time on! Fast-forward 14 years later to today, I have only owned Honda vehicles & have been praising them all along (1 Prelude, 3 Accords, & a 2012 Honda Pilot)! Yesterday I went to visit the team at Tony Honda to express a concern of mine, & not only did they remedy my concerns, they blessed my daughters and I beyond measure! As a single-parent of a 2-year-old and 7-year-old identical twins, I have a lot on my plate and they saw that. Their only concern: To make sure that my daughters and I were taken care of. I felt like I was in a dream the entire time..... Their team was remarkable from the beginning (which is nothing new..... Honda has always employed exceptional individuals)! The energy in the showroom was so amazing, I actually didn't want to leave :) For all that Honda has done for me, my family, & millions of others, I want to extend a THANK YOU and ALOHA. A special THANK YOU to all of you at Tony Honda who went the extra mile (make that 1,000), I will never forget my experience with you all yesterday. You have shown me the true VALUE of kindness. That good karma does come back, when some faith may be lost! That there are amazing companies and people that still care about humanity :) John Vanhtha: Thank YOU for listening to me when I brought my car in to the service department & for all of the help on the accessories installation at Honda! Kerry Kobayashi & Mike West: Thank YOU for guiding me on a path I never thought was possible! You put me in the car of my DREAMS & helped relieve that much stress in my life. Because of you, my daughters are in an amazing, beautiful, safe vehicle! I am still in shock :) Kathleene Cipriano: Thank YOU for understanding my loud (yet fun) personality! Once again, I met another female version of me!! I can't wait to see the vision you had for me! Matt Chong & Andrew Jameson: Thank YOU guys for checking on me while I was at Honda, as to make sure that I was taken care of! I "simple" act that speaks volumes! Curtis Matsumoto: Thank YOU for helping make the last step so smooth, so that I could enjoy my 2015 Honda Pilot!!! Brittany Samson: Thank YOU for helping me this morning when I called for names to make sure that you were all recognized! Kathy Kanyuck: Awesome job with the personal email & thank you!! ALOHA! Forever touched & always grateful, Sophia Gallegos Twitter: https://twitter.com/OurFuturesEyes Facebook: https://www.facebook.com/sophia.arakawa Linkedin: http://www.linkedin.com/in/sophiagallegos/ More