Tony Hyundai

They usually pay attention to details, but not this time. Dirty air filter was left on – and rear windshield wiper was not changed, although I asked for it to be changed. Dirty air filter was left on – and rear windshield wiper was not changed, although I asked for it to be changed. More

The wait is too long. I checked in at 7:30am, waited till 2pm. There was coffee, tea, and water, but no snack for the long waiting customers. I checked in at 7:30am, waited till 2pm. There was coffee, tea, and water, but no snack for the long waiting customers. More

Nicole’s service was professional. Also she made this customer feel welcomed and cared for at this dealership great car and great people. Also she made this customer feel welcomed and cared for at this dealership great car and great people. More

Service rep Rose works very hard (seems overloaded with customers). Pleasant and courteous. Actual Vehicle Servicing technician staff/management continues to fail me. Took car in for safety inspection. D customers). Pleasant and courteous. Actual Vehicle Servicing technician staff/management continues to fail me. Took car in for safety inspection. Didn’t pass because of added (removable) tint on tiny back side windows. Interesting…has passed annually without question in previous years (car is over 10 years old). Solution - let me remove the film. Seems simple HOWEVER, even though I was only 10 feet away from my car, I couldn’t enter shop area. Car was going to be brought out to me. HOWEVER there was a tow truck blocking the shop door. Multiple people had to wait for their vehicles. After 45 minutes I went to check - seemed too long a wait. My case was at the front is the building but no one told Rose so I was left waiting… sigh, talk about frustration! Walked to my car, in one minute removed the film and returned inside to wait for Rose to finish with a customer. Showed her the film and asked that my safety inspection be completed. Took another hour to finally get my car back. Had to go back up to Rose, and my paperwork was sitting on the counter - I have no idea how long my car has been ready. Wonder how long I would have waited to be called if I didn’t check on my car. Seems like other service reps weren’t as busy as her. None stepped in to assist. I continue to be VERY DISSATISFIED with the servicing technicians/mgmt - how could they have allowed a tow truck to block the door for such a long time? How did my vehicle get “lost” in the shuffle and if I didn’t go to ask where it was, how long would I have waited? Had previously misdiagnosed problem that left my case out of commission for weeks due to wrong parts being ordered then having to wait again for correct parts to be ordered. In the market for another case and want to consider Hyundai from this dealership again. Hubby asked “why” Sue to all the challenges and frustration. I am seriously reconsidering getting another vehicle from Tony Hyundai in the future. I’m afraid I’ll have years of frustration. Just day before friend mentioned this dealership charges are higher than Windward location - her friend used to go to Tony Hyundai until she found this out. Now takes care to Windward location. Hmmm Anyway, one hour safety inspection took three hours. In at 9:25, out at 12:38… More

Staff very professional, wanted to see new hybrid Sante Fe Denise was great and I was able to test drive. Thank you Fe Denise was great and I was able to test drive. Thank you More

My sales person Henry Murillo was very helpful assisting me with my purchase. I really appreciate his help. me with my purchase. I really appreciate his help. More

Accommodating with schedules; very personal and professional staff; completed work and any additionally required work is very well explained; also service is completed in good time. professional staff; completed work and any additionally required work is very well explained; also service is completed in good time. More

Great dealership and customer service from sales to the service department. Always willing to help. service department. Always willing to help. More

Service support is excellent, the wait time is appropriate for my car's servicing. Extra support provided was a surprise. Thank you very much. appropriate for my car's servicing. Extra support provided was a surprise. Thank you very much. More