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Torrington Toyota - Service Center

Torrington, CT

5.0
200 Reviews

200 Reviews of Torrington Toyota - Service Center

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July 28, 2023

Nick in service took care of my service needs today. Nick is very professional and a very caring person. I have a physical disability that Nick recognizes and he goes out of his way to accommodate me. T More

by thmschppll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 02, 2023 -

Torrington Toyota responded

Hello! Thank you for bringing your vehicle for its recent servicing at Torrington Toyota. We always try and accommodate our customers to the best of our abilities. We appreciate you coming in and look forward to assisting you with your vehicle's servicing next time around! Thank you for the kind compliments and 5 star review!!

June 10, 2023

Thank you Torrington Toyota and specially Mr Nick for quick service for my 2013 Prius everyone is great at this dealership from sales service to parts and body shop More

by tahamzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick urso
Jun 30, 2023 -

Torrington Toyota responded

Thank you for the 5 star review for Nick and the rest of the staff and departments at Torrington Toyota!

September 26, 2022

Amazing team and absolutely professional! Love them and will not take my car anywhere else for service More

by dani.quinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn D
June 28, 2022

Oil Change + Tire Rotation done on time and clean. 5 stars! wile waiting spoke with sales....very helpful More

by robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Torrington Toyota responded

Hi Robert, it’s great to hear that you had a positive experience at Torrington Toyota. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

June 01, 2022

I always come here. Nothing ever changes. The service is great. Corey, Nick and Glen are always to the point. No surprises. More

by Randy K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey, Nick and Glen
Jun 06, 2022 -

Torrington Toyota responded

Thank you Randy! I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Torrington Toyota

February 27, 2022

Fast friendly service & no hassle buying experience. T was the best salesman to work with. I have told many people to go to Torrington Toyota because of my experience. I think buying my Tacoma took a to More

by Chrisrich22550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Utecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Torrington Toyota responded

Wow ! Thank you for this amazing 5 star review. Tee is one of the top-selling sales consultants in the region and we are proud to have him on our team. We can not thank you enough for sharing your experience with us, and for this incredible review. We really appreciate your business and look forward to seeing you again, welcome to the Torrington Toyota Family! As a friendly reminder all New Toyotas come ToyotaCare, a no cost maintenance plan with 24-hour roadside assistance. The ToyotaCare plan covers normal factory scheduled maintenance for 2 years or 25,000 miles, whichever comes first. 24-hour roadside assistance is also included for 2 years and unlimited miles. https://www.torringtontoyota.com/service/toyotacare/

February 02, 2022

I had my 2010 toyota camry in for service and it was determined that I needed a new alternator.I was not pleased ,since this was the 2nd one in a year and a half. I was told that this would not be a pro More

by ed.sandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NICK
Feb 11, 2022 -

Torrington Toyota responded

Thank you Ed for your feedback. We are glad to hear that we were able to assist you in replacing the alternator in your vehicle, we understand how frustrating vehicle repairs can be. Thank you for choosing to do business with us here at Torrington Toyota, where our top priority is customer service. I will make sure to let the team know how thrilled you were as I am sure this will make their day. Torrington Toyota

Feb 11, 2022 -

ed.sandy responded

Too often too many people don't take the time to say Thank You. I am sometimes guilty of the same thing. I just wanted to say I appreciate all that the service does. tks Ed T.

January 17, 2022

I previously wrote a negative review regarding service on my used vehicle that I purchased here. I was extremely pleased with T. And Danny in dealing with me very fairly in the trade and purchase of my truc More

by Dsevas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
Jan 19, 2022 -

Torrington Toyota responded

Thank you we apologize that our service did not satisfy your expectations during your first visit, but we're happy to hear that our team was able to rectify the previous issue and provide you with excellent service. We’re so grateful that you took the time to publicly share your experience as our team works very hard to keep our customers happy. We would like to thank you again for the giving us the opportunity to redeem ourselves. I will make sure that the team receives your feedback this will surely make their day. Please feel free to contact us, in the future with any questions or concerns -Torrington Toyota 1472 East Main Street Torrington CT 06790 860-482-9496

January 04, 2022

Each time I have service - Corey takes care of me. Respectful, pleasant, professional! I have not a single complaint !!! More

by Mrs. Lindsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tarek hamzy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey in service
Jan 06, 2022 -

Torrington Toyota responded

Thank you Mrs. Lindsey for sharing your experience with our service department. Corey our Director of Operations makes it his missions to ensure that all of our customers have a positive experience and complete understanding of the services provided. I will make sure to pass along all of your kind words to Corey and the rest of our Service department. Thank you. Torrington Toyota 1472 East Main ST. Torrington, CT 06790 860-482-9496

September 14, 2021

I have 3 older vehicles, so they need new parts at times. Since they are all Toyotas, the cost is minimal per mile driven. Nick got me in to service quickly. I was informed I also needed an air filter. I sa More

by Randy K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan and Nick
Sep 16, 2021 -

Torrington Toyota responded

We would just like to thank you for taking the time to write this review for our service department. It is important for us to know how we are doing. Transparency is exactly what we are about, and making sure you have a positive experience. We have a great team of experienced Toyota trained service technicians along with competitive service fees, who are always willing to answer any questions. We look forward to seeing you again. Torrington Toyota

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