I contacted Tower after receiving a letter about an air bag recall and repair. I was told on the phone the new airbags would be installed in 90 minutes. When I brought my car into the shop, I was then told it would take 4-5 hrs. Later I was told it wouldn’t be ready until the next day due to a missized airbag. Other than this misinformation, everyone I dealt with was friendly and professional. They set me up with a free rental car so I could drive home and had my car ready around the promised time the next day.