Town & Country Jeep Chrysler Dodge Ram

Cassandra Metz was amazing. She was no nonsense and allowed me to lease a car and have it within 2 hours. She explained all the controls in the car. I left happy. allowed me to lease a car and have it within 2 hours. She explained all the controls in the car. I left happy. More

After 5 hours at Town & Country Jeep Chrysler Dodge Ram I am leaving without a new car. DO NOT DO BUSINESS with them. Our deal was worked out over the phone so we could be in and out quickly. We made it very am leaving without a new car. DO NOT DO BUSINESS with them. Our deal was worked out over the phone so we could be in and out quickly. We made it very clear that everything was to be ready when we got there at 9am this morning so that we could sign and drive. At 9am that was not the case. It took them 5 hours to get their xxxx together. As we were about to sign the papers we were told that they will not give us a full tank of gas. They are allotted $25 and that’s it. After the 2 hour ride down and then sitting there for 5 hours they refused to sell us the car because they said we would give them a bad review. Yet here we are!!! The sales manager Micheal Perez clearly doesn’t understand his job…you refused to sell us a car over $10 in gas because you were worried we would leave a bad review. Id rather be driving my new car than typing all of this but honestly I am livid 😡 The customer service by the Michael Perez was the WORST, clearly the customer doesn’t come first at this dealership. I feel terrible for our salesman Dan Fisher who went above and beyond for us. If you’re in the market for a new car save yourself the time and trouble and avoid this place!!! I’m not even mad about the car because there will be others… More

Although it is not the most convenient location for me the staff proved it was worth the extra drive. Very attentive and responsive..our salesman replied to all of my questions within minutes. the staff proved it was worth the extra drive. Very attentive and responsive..our salesman replied to all of my questions within minutes. More

This was the second time I have gone to Town and Country and have experienced the same excellent service. Very informative, efficient and patient service. and have experienced the same excellent service. Very informative, efficient and patient service. More

Casondra made everything so nice and comfortable and made me feel at ease with my purchase. Highly recommended. me feel at ease with my purchase. Highly recommended. More

Possibly the worst? I am very disappointed with the overall customer experience I had with this dealership. For a business that has been in a community for over 100 years & prides itself on "exceptiona overall customer experience I had with this dealership. For a business that has been in a community for over 100 years & prides itself on "exceptional customer service", this was anything but! Sales & management are unacceptably unprofessional. I was appalled by the extremely rude, insensitive & demeaning manner in which I was spoken to by Mario Liccardello. I did not have the same experience I see others reporting here. He doesn't even deserve one star, in my opinion. My questions were not met with answers. They were met with nasty remarks & defensiveness. I waited and waited for quotes & had to continually follow up. Just for asking simple straightforward questions I was stonewalled and they even turned my business away & avoided my calls & other communications. I was told by Mario that he & his general manager was in agreement with him that they did not want my business & I quote "because if I sell a car to you now, you will tear us apart on the customer satisfaction survey". I asked to speak with the GM & was told he was in a meeting. I asked when I could expect to hear from him about my experience and was assured I would get a call same day. It has been 2 days and I still have not received a call back. In addition, they are dishonest. They agreed to honor Chrysler Affiliate pricing, but went back on their word. They told me a car I was interested in had sold, but I am still getting automated notifications that the vehicle is still available & today that the price had even dropped. TrueCar reports when a car you're interested in has been sold and I have not received that notification for the vehicle, so I am certain it is still available for other customers. Just not me. Presumably only someone willing to sign on the dotted line without asking any questions. I will never buy from this dealer and I will advise others to stay away. There are too many other dealers in the tri-state area who will be honest & work professionally with you. When the market is no longer in their favor, the bad taste left in my mouth will still be there. More

Town and Country has superb customer service. The attention they give to there customers is a five star rating. They made my experience easy and quick in purchasing my lease. John in sales was welcom attention they give to there customers is a five star rating. They made my experience easy and quick in purchasing my lease. John in sales was welcoming, friendly and transparent about the transition. Got more than expected. Excellent quality of service! More

Very friendly reception. John was the best! Very great service, very knowledgeable, very helpful. Helped with allll the paperwork so all I had to do was drive out with my new car. So happy thank you! service, very knowledgeable, very helpful. Helped with allll the paperwork so all I had to do was drive out with my new car. So happy thank you! More

Great experience from beginning to end. Extremely efficient dealership, Happy to recommend and hope to return for future purchases. Love my New Jeep Wrangler Sahara Altitude! efficient dealership, Happy to recommend and hope to return for future purchases. Love my New Jeep Wrangler Sahara Altitude! More

John was extremely helpful and makes you feel comfortable, not like he is pushing you to buy anything. Best experience buying a vehicle I have ever had. Recommend everyone come see John. comfortable, not like he is pushing you to buy anything. Best experience buying a vehicle I have ever had. Recommend everyone come see John. More